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Telemarketing Woes

Discussion in 'BlackHat Lounge' started by Panoush, May 12, 2014.

  1. Panoush

    Panoush Jr. VIP Jr. VIP Premium Member

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    I did my first day as a telemarketer today, and to be honest i feel like sh*t! all the numbers i was given were meant to be "highly targeted" at company's who would be interested in buying corporate Database management software, but were they Fu*ck? half the company's i rang were basically semi pro very small scale business's who were operating part time out of their garage who have never heard of ERP software or would have the budget of this expensive software..

    i only signed up for this job because it is only 3.5 hours a day, and the pay is actually very good considering the cost of living where i currently am in europe. but damn, this job is mentally tiring..

    any experienced telemarketers on here who could offer a bit of advice?
     
  2. antichrist

    antichrist Jr. VIP Jr. VIP

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    Google started out of a garage....or should I say moved on to a garage
     
  3. Trepanated

    Trepanated Supreme Member

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    I'm not a telemarketer but I know a little bit about sales.

    What's the process you have to follow? Is it script based and autodialler or do you have some autonomy/flexibility?
     
  4. Panoush

    Panoush Jr. VIP Jr. VIP Premium Member

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    yeah, i'm not insulting those small company's , its just that the software i'm trying to talk to them about costs thousands per annum , and they say themselves that they don't require any type of software since they are so small and wouldn't have the budget
     
  5. Trepanated

    Trepanated Supreme Member

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    Yes, trying to sell SAP or Oracle to a 2 man start-up is never going to be fun.
     
  6. Panoush

    Panoush Jr. VIP Jr. VIP Premium Member

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    i don't have a script, i have to gain interest about database management software, try to allow the manager to send me an email to him with more info and also to arrange an appointment for someone to come and give him a demonstration of the software.. its generating leads not sales.. i will appreciate any advice because to be honest i was given no training what so ever even though my boss knew i have no experience
     
  7. Trepanated

    Trepanated Supreme Member

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    A few ideas/pointers in that case

    Firstly, are there different levels of the software offering? For example something like salesforce.com can be used by both an SME and a transnational. If the software you are selling is also scaleable that gives you better opportunity to get an initial small sale.

    Presumably the prospect list they provide you has company names? If so, it would be worth sorting the list yourself first and then calling the larger companies only. Checking out the companies may take a little time, but it will pay off as you will make more sales.

    Are you employed directly by the business owners? Or are you able to contact the owners/directors? If so, talk to them about whether they would be interested in you providing them with a better quality list. You could negotiate both a price for providing that and potentially in the process, you could also get yourself a better commission deal.