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Technique: Get 100% Positive Fiverr Feedback - even if someone leaves negative feedback

Discussion in 'Black Hat SEO' started by gr8tocre8, Apr 3, 2012.

  1. gr8tocre8

    gr8tocre8 Registered Member

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    Occupation:
    Rock'n roll singer with a knack for making the occ
    Location:
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    I've been a Fiverr Seller for about a year now, and the techniques I'm about
    to share with you have never failed me. I've turned all negative feedback
    into positive feedback, and all rude, irate customers into putty in my hands.

    100% Feedback is crucial on Fiverr.com, as it keeps you bumping up levels,
    allowing you to make more and more money on your Gigs.

    Besides, I don't know about you but if I have to choose between two Fiverr
    Sellers offering the same gig, with one seller at zero negative comments,
    and the other one with even just 1 negative comment, I will always choose
    the one without negative feedback.

    Here we go - here's how to keep your Fiverr Seller Feedback at
    100%,
    even when people leave you negative feedback:



    1. Always deliver your gigs on time. If you slip up and deliver late,
      always offer sincere apologies AND a bonus (example: My gig is for
      backlinks - if I'm late on an order, I'll offer to backlink an additional
      site for free for the buyer, or double up on the backlinks for the site
      they submitted).
    2. Don't ever express to your buyer that you think he/she has done/said
      something wrong. Even if they are very rude, respond with politeness
      and courtesy. Then offer a bonus, even if it makes you squirm. This is
      a big one - most sellers with negative feedback get it from letting
      their egos run off with them.
    3. In your "Instructions to buyer" field, enter the following (this is a
      one-time action, when you set up the gig):

      ***********************************************
      Hi there,
      Thank you for buying my gig!
      (Enter your instructions for the buyer on this line).


      I look forward to providing you with an excellent end result.


      All the best,

      (Your first name)
      **********************************************


      This lets your buyer know that you are both friendly, courteous
      and professional, and it leaves them with a solid first
      impression of you.


    4. When you deliver your work, paste this in (Keep it saved in a .txt
      document, so you don't have to type it every time):

      **********************************************
      Hi,
      Thanks again for your order! I want to make sure you're 100% happy,
      so please let me know if any issues before you place your review, so I
      can take care of it for you!

      (Any information about the actual job goes on this line).


      It's been my pleasure creating this
      (backlinks, graphic art, video;
      whatever you just delivered)
      for you. If you have any questions or
      concerns, don't hesitate to contact me here on Fiverr!

      Thanks!

      (Your first name)
      **********************************************


    5. This is a crucial one, pay attention:
      ALWAYS FLATTER YOUR BUYER'S EGO.

      This is actually very easy, and it never, ever fails. Two words:
      Always Overdeliver. If your Gig is for 500 backlinks, always offer
      more than that (like 600). Here comes the ego-flattering part:
      When you deliver it, say something like:

      **********************************************
      "PS: I normally deliver 500 backlinks (or whatever service you offer),
      but I'm feeling generous today, so I threw in an extra 100 backlinks
      (or whatever bonus you offer for your service) for you. Enjoy!"
      **********************************************

      Do this and you increase your chances of your customer leaving good
      feedback with several hundred percent (most customers never even
      leave feedback, even when happy).

      Remember to add that message as a "PS:", at the bottom of your
      message, underneath your name. What the buyer is blissfully unaware
      of is that you're doing this for every single person who buys your gig.
      Again, keep the statement handy in a .txt document so all you do is
      copy & paste.

      Now if you offer a creative gig, such as making a video, graphic
      art, etc, that technique won't work for you. Here's what you do
      to achieve the same effect
      (again, as a "PS:":

      **********************************************
      "PS: Kudos on your (art/idea/video/whatever the customer gave you
      to work with)
      . Most of the stuff I get is run-of-the-mill, but I wanted
      to tell you that I really enjoyed working with your project! Thanks for
      making my job so easy:).
      **********************************************

      Again, never underestimate human beings addiction to flattery -
      this technique never fails to stroke your customer's egos.


      **********************************************


      OK, PAY ATTENTION NOW, HERE COMES THE BIG KAHUNA:

      **********************************************


    6. IF A CUSTOMER JUST LEFT YOU NEGATIVE FEEBACK:
      Don't panic - I've been able to reverse all my negative feedback with
      this technique, and so will you. First thing you do is send your
      customer a VERY POLITE e-mail (even if they just slammed you
      and called you names in their feedback), where you say something
      like:


      **********************************************
      "Hi there,
      I just read the feedback you left me. I'm really sorry to hear that
      you weren't satisfied with (insert gig here). I would like to make this
      right for you and give you a complete refund of your money. Will you
      remove your feedback if I do that? Just message me your
      paypal e-mail, and I'll send your money right back to you!"
      **********************************************


      In every single case when I've done this, the buyer has either
      removed his negative feedback, or changed it to positive, before

      I've refunded them.

      However, some buyers may want to get their money back first, so
      If you get a reply indicating this, here's what you do:

      Once your buyer sends you his Paypal e-mail (and trust me, as long
      as you followed my directions, he/she will, cuz it's MONEY),
      immediately send them $5 (or more, if they spent more). Then send
      the following reply:



      **********************************************
      "I just returned your $5 (or whatever they paid) to your paypal.
      Please let me know if you received it OK. You should be able to
      remove your feedback on this page, but if not, just click on this link:
      http://fiverr.com/feedback. A window will pop up where you can type
      that you'd like to remove the feedback you just left for:
      (insert your Fiverr Gig link here)

      Thanks so much, and sorry again that it didn't work out!
      (your first name here)
      .

      **********************************************
      PS: In the unlikely event that the negative feedback was left by a competitor wanting to slam their
      competition, get as much proof as you can, and contact Fiverr customer support. In most cases,
      Fiverr will side with the seller.



      If you follow these directions exactly, you will remain at 100%
      feedback, which will greatly improve your sales. Like I said, I've

      used these techniques for almost 1 year now, and they have
      never steered me wrong.

      Best of luck to you on Fiverr, may you make tons of money!

     
    • Thanks Thanks x 29
    Last edited: Apr 3, 2012
  2. kegnum

    kegnum Senior Member

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    So what you are saying is that I should always leave negative feedback cause there is a chance that I could get the gig for free? J/King Very informative. Thanks fro taking the time.
     
  3. gr8tocre8

    gr8tocre8 Registered Member

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    Spoken like a true black hatter, lol. And no problem, my pleasure.
     
  4. kegnum

    kegnum Senior Member

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    Also, I am pretty sure I see that you have 50 positive and 4 negative feedbacks. Is this true?
     
  5. CashGrower007

    CashGrower007 Regular Member

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    Great tips bro.

    I've come a cross quite a few users with 100% feedback that use this technique, works really well from what I can see.
     
  6. gr8tocre8

    gr8tocre8 Registered Member

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    Yep, but that is because I let that gig's priority go a long time ago. It wasn't bringing in a lot of money, so it ended up last on my priority list. In other words, I definitely didn't follow my own advice in this thread, as it wasn't worth my time for that account.

    However, I do have other accounts on Fiverr (money making ones) with 100% feedback, thanks to following these techniques faithfully.

    Nice detective work by the way, haha.
     
    • Thanks Thanks x 1
  7. gr8tocre8

    gr8tocre8 Registered Member

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    Yep, it's amazing how far courtesy and charm goes when used to its full advantage. Now, about your "There are no gains without pains.", I'll agree with you if we switch the words around and say "There are no pains without gains." ;)
     
  8. popzzz

    popzzz Supreme Member

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    Don't touch the REP!

    Great method gr8tocre8 and thanks for your time spent to lay it out for everyone!

    + Rep and thanks for you! :thumb:

    I would add to yours by saying to always thank the customer, etc and stroke that ego some more publicly in your reply to their feedback such as:
    You have been a WONDERFUL customer and looking forward to working with you again!
    Thanks again for your order!


    STROKE THAT THANG LOL!

    Enjoy ..... :cool2:



     
    • Thanks Thanks x 1
    Last edited: Apr 3, 2012
  9. veheme

    veheme Elite Member

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    MORAL LESSON: If you want to put up threads about tips/advices, careful not to leave any footprints or kegnum will find it. lol. nice detective work :)
     
  10. jonathan247

    jonathan247 Newbie

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    Wow, great tips. I'm not a huge Fiverr user, but these will surely come in handy.
     
  11. spenzo

    spenzo Senior Member

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    wow.. interesting stuff...i will surely add this words to my gigs :)
     
  12. gr8tocre8

    gr8tocre8 Registered Member

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    Veheme, if you'd have read my reply to his post, underneath hist post, you would have seen that I have nothing to hide, thus no reason to hide my footprints. If I did, I would have picked a different screen name:).
     
  13. Sam Wylde

    Sam Wylde Regular Member

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    I always try to do this with all my customers. Thanks for the information!
     
  14. veheme

    veheme Elite Member

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    Sorry if that came out as a diss to your guide because it isn't. I'm pretty sure there are simply customers who think the world revolves around them and will give a bad review no matter what you do OR your competitors will give you a bad review.

    Thanks with the guide btw. I'm pretty sure it will help many.
     
  15. walandio

    walandio Senior Member

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    This will definitely come in handy.. I have been working with fiverr and being polite is the number one reason to get a good feedback..
     
  16. veheme

    veheme Elite Member

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    I've found saying sir/ma'am in replies is helpful too.
     
  17. gr8tocre8

    gr8tocre8 Registered Member

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    No worries, but thanks for saying it. But seriously, I yet have to get negative feedback that I haven't been able to turn around. And I've had a few serial-complaining medieval ones, haha. Never had a competitor try to slam me though, so I can't speak for that, other than the fact that traditionally, Fiverr loves the crap out of their sellers, and tend to side with them in a case like that.
     
  18. veheme

    veheme Elite Member

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    Definitely. The last thing they want to have is a slowed down Gig just because of a thumbs down. They would risk the potential $1 earnings per gig from that guy haha.
     
  19. gr8tocre8

    gr8tocre8 Registered Member

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    Yep, and those $1 earnings add up when thousands of people are Fiverring every day.
     
  20. JohnMalekin

    JohnMalekin Registered Member

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    If some of the costumers leaves you bad review, politely write him and ask him to remove the feedback. Try to solve the problem, if you can't solve it, write to the Fiverr's support and tell them to return his money and remove the feedback (that's why there are 14 days of "clearing"). Always works for me.