SUMSUB VERIFICATION PROBLEM

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Geri Geri

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Apr 8, 2026
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Hello everyone

I have a problem that is greatly affecting my work. I use the online platform for depositing sepa and the account verification is done through sumsub. When I want to go through the verification on my phone to do the face verification, the link does not open on my phone and says access denied. Has anyone had this problem before and how can I give them a solution because my work is stuck at this point?
 
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Are you on a VPN/ISP IP? sounds like a straightforward technical issue on their and rather than anything with your device/setup. Try clearing cache.
 
ulleca said:
Are you on a VPN/ISP IP? sounds like a straightforward technical issue on their and rather than anything with your device/setup. Try clearing cache.
Click to expand...
I have tried everything but to no avail. I have tried it from another phone and still the same problem. I have tried it from the phone's Google, I have returned it to the desktop, I have taken the verification link by copy and paste, I have taken it to another phone and again it says access denied.
 
Geri Geri said:
I have tried everything but to no avail. I have tried it from another phone and still the same problem. I have tried it from the phone's Google, I have returned it to the desktop, I have taken the verification link by copy and paste, I have taken it to another phone and again it says access denied.
Click to expand...
you are probably operating from a country that is not supported on the platform you got the account on
 
Geri Geri said:
Hello everyone

I have a problem that is greatly affecting my work. I use the online platform for depositing sepa and the account verification is done through sumsub. When I want to go through the verification on my phone to do the face verification, the link does not open on my phone and says access denied. Has anyone had this problem before and how can I give them a solution because my work is stuck at this point?
Click to expand...
try normal mobile data with no vpn/proxy and ask the platform to resend/reset the sumsub verification link
 
Sounds like the link is getting blocked by the in-app browser or VPN/adblock. Try opening it in Chrome/Safari directly or turn those off.
 
I would like to ask you for a solution because work with my clients has stopped due to this problem.
 
sounds like the verification session is getting rejected, not just the browser. when the link is tied to the same device,ip/region where the process was started. forwarding it around or opening it later just keeps getting access denied.

ill restart the whole flow from the phone u want to use, on plain mobile data and anything filtering traffic turned of and do it immediately so the session doesnt go stale.
 
Sumsub is extremely strict about IP reputation. That "Access denied" on your phone usually means the mobile network IP you're on got flagged, or it doesn't match the country you used during the initial setup. Try switching your phone over to a clean, static residential or ISP proxy that matches your account's country. Also, don't forget to clear your phone browser's cache before clicking the link again.
 
now the problem is somewhere else I have found how to avoid this access denied problem can the link be opened the problem is that when I open different platforms they block me for 2 days after they tell me for reasons of internal rules and this hinders me a lot. I think the proxy is not the right one that I am using what proxy do you suggest statically that has the same IP because if I log in today it gives me another IP and when I log in tomorrow it gives me another IP
 
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