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SOS! How to restore hacked WP web site?

Discussion in 'Black Hat SEO' started by observer, Apr 3, 2011.

  1. observer

    observer Power Member

    Apr 7, 2010
    Likes Received:
    Hackers are fuckers. There is fun and there is a crime, too bad some can't see the difference.

    Sites on my friend's hosting account where my major site is hosted are hacked, and he seems to have a trouble to figure out what to do.

    He has a reseller hosting account.
    All his accounts/sites are hacked and the host is not helping. There is malicious code all over the root directory, and much of it he cannot remove because the hacker did some sort of trick that makes files reappear after he removes them.

    The backups do not go very far back, and I'm afraid they will contain the hacked code.

    Guys, what to do?
  2. no4ck

    no4ck Registered Member

    Jun 26, 2009
    Likes Received:
    This is why you keep backups on your local computer and SQL dumps as well. However, depending on the hosting company, they may do backups nightly of your site and databases. If they don't, I recommend finding one that does.

    The host should basically be able to wipe the slate on that hosting partition. This would remove any of the code that is replacing files when they're deleted... You'll lose everything, but you won't have that issue anymore. This is why you keep a backup. Most companies do - but may cost you $25-$75 to get it restored.

    If their tech support isn't helping - then you're with the wrong host. Which company is this?
  3. popcrdom29

    popcrdom29 Senior Member

    May 20, 2008
    Likes Received:
    Man that really sucks. There's been a lot of this hacking going on lately. I know you said the host won't help but that's bullshit on their part. He should call them back and demand to speak to a supervisor or manager. That's what they are there for. Hopefully they will have a resolution.

    Other than that I don't know what to say except to wipe everything out and start from the beginning. Hopefully he will have at least some backup files on his hard drive.