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Some clients have no clue what theyre talking about...made me laugh

Discussion in 'BlackHat Lounge' started by kasher9, Oct 14, 2013.

  1. kasher9

    kasher9 Jr. VIP Jr. VIP

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    So I flew back to uk this weekend to meet a potential client. He runs a property law business in london and when he was writing in the emails and speaking in phone conversations the guy seemed legit so I thought id fly back and even see my family. I then took him to a restaurant and when this guy started to talk about my proposal I felt like shitting on his face. The guy started telling me that he has a ppc campaign and was spending around 2k a month to receive like 600 clicks a month. I said to him that you can get rid of this because his site looked like a turd and I said with me redesigning it and doing some basic onpage seo hed fused with some social signald hed rank. I was trying to save him money and the douchebag started saying nonono im a ppc expert and designed the website myself and its the best. I disagreed and the idiot started to question my portfolio. At this point I kinda figured id lost the sale so I became blunt and said his website is shit. The asshole started telling me nono he took classes in html and "redesigning my website would be pointless, its got menus and a contact button its so professional" what are you meant to do in a situation like that? What was the point of him agreeing to meet if hed take me as a tool. I just dont get some people...thats the end of my rant anyways, whats your view guys?
     
  2. ShadeDream

    ShadeDream Elite Member

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    He who laughs last, laughs longest.
    You definitely got pushed away easily. You should of been upfront but polite. It's all about the interaction, sure some clients can be dick heads and think they know best. This pretty much applies to all business. You should have gently made it clear to him that he was looking for help because his methods were simply not working, otherwise you wouldn't have been needed there.
     
  3. Mr SwizZz

    Mr SwizZz Newbie

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    lmao :rockon:
    I dont get how some people seem legit on the phone and in RL they act like douchebags. Why did he want your help in the first place if he is such a "pro" lol
    What an asshole
     
  4. mrfred1

    mrfred1 Newbie

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    Not sure if I believe this post, if it is true then you have done yourself no favours by being offensive and insulting to a potential client, even if you did assume you had lost him. You most certainly won't be getting any referrals from him in the future, probably the exact opposite actually.

    Even if you are sitting with a complete idiot who is talking crap you should remain professional as many good contracts come from word of mouth.
     
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  5. m.rvs2141

    m.rvs2141 Senior Member

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    It is nothing, I had client here, owner of quite big hotel, he asked me to recreate his website as all his website was 2 line of code with contact details))
    So he hired me, paid all money upfront and sign the contract. I went home and asked him to provide me with his hosting details so I can start to work.
    His answer was: It is top secret information, every time you need access to hosting you should come over and do it near me. I spent about 2 hours trying to explain that there is nothing top secret with no success... On the end I refused to do this work and refunded money to him, I was afraid to be arrested for viewing top secret information)))
     
  6. phil7346

    phil7346 Registered Member

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    At least you don't have to do deal with him now as a know it all paying customer :)
     
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  7. 0scarmik3

    0scarmik3 Newbie

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    In my humble opinion, you could have handled the client a bit more politely and explained in a more professional manner why you taking over his website would yield better result than his pro knowledge, but i am gonna give you the benefit of the doubt that you had already given him your best professional advice to made him think otherwise. It is natural for prospect clients, regardless of the industry to be complete douchebags but we as marketers should learn to be desensitized to upfront rejection, to be able to find any connection with the client in order to further our intentions and make our point without making them look like the imbecile that they (sometimes) are.

    I feel sorry for the sale that you lost, but i hope that you'll learn to balance being direct to the point while being connected to the clients need. In my experience, i have had problem (prospect) clients ending up giving me more project/s than nice one's as (i feel that) once they establish you as a no-bullshit yet workable person, they will trust you better than a yes sir will do sir kind of partner/vendor or whatever.

    Anyway, Godspeed on your projects bro! I hope your rant blew of the steam dry! :)
     
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  8. Sep77.

    Sep77. Junior Member

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    Of course they usually have no clue what they talking about, that's why they hire people who do!
    You should be able to explain to your client why you do or why you want to do something by the way that he will understand it. That's the whole point!
    And either you'll make a deal or not :)

    It's like my grandma goes to a doctor with an issue, he tell her what's the problem and she tell me that he's wrong.
     
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  9. talwin

    talwin Registered Member

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    I had a real estate broker client who insisted on a hot pink (think 1980s), bright yellow, and brown website with a shiny gold logo. I tried to talk her out of it but after meditating, she came to the conclusion that customers would love it. I did it of course, but I left my branding/link off the footer.
     
  10. kasher9

    kasher9 Jr. VIP Jr. VIP

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    I was calm at first guys. I spoke to him for 2 hours politely before he started to grind my gears. If someone is going to discredit my work after me spending £300 for a flight ticket and £40 for the restaurant ofcourse im gonna be pissed. The key problem I have is that I look very young even though I dress to impress, and I think lots of clients that I meet which are obnoxious generally give me the impression that they think im inexperienced. I just dont know how to overcome this issue, I remember one client asked me something quite embarassing, did you just finish gcses or alevels which kinda annoyed me.

    I always act as professional as possible but sometimes patience can only go as far as the other persons stupidity. I just dont know how to overcome this age issue tbh.
     
  11. GreyKnight

    GreyKnight Regular Member

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    If the client don't want to re-design, than its his loss, not yours.
    You would just have to remind him that your service will have lower impact because of his design.
    Take him to his competitor's website, and show him that to succeed his website must be better than them. Show him examples of great sites. Show him how user usually navigates, and how bad design can hamper his company's image and income.

    If in the end he is still refusing, just take the money and do the SEO.

    Whatever you do, whatever you big guys or small guys, always be polite to your customers. Yes, you may get other clients, but one dissatisfied client may tell others, and will ruin your reputation. Mouth-to-mouth advertising works wonders, whatever its positive or negative. Some clients may turn up to be difficult client, kick them off politely.
     
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  12. steelballs

    steelballs BANNED BANNED

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    Did you treat him at McDonalds as that is where your future career will lie, unless you learn real quick how to interact with clients...

    A word of friendly advice as in your words - quote you are 'very young even though I dress to impress' do not do any person to person business in Thailand as you are sure to get hit on by Katoey - HimShes - Ladyboys - then you will know all about what a pain in the backside clients can be...:eek:
     
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  13. SkyrocketSEO

    SkyrocketSEO Jr. VIP Jr. VIP Premium Member

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    Why did you decide to see him face to face in the first place? if I can't get agreement via Email I know the potential "client" is a major douchebag. Sure, you're gonna see the family, but still
     
  14. GreyKnight

    GreyKnight Regular Member

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    Surely you know that it's unwise to spend that much money before agreeing to something first.
    Client visits are usually done if both parties are located in the same cities, or within close distance.
    If the client didn't want to meet you, offer them you will meet them later if the client come to your city.
    By showing up to a meeting, although you have so much to lose, the client will think that "Wow, this guy is so desperate for money."

    If you want to do a client visit to clients that cost you a lot to travel, you must have an agreement first!
    Tell your client to cover up your travel expenses. This may knock off some clients, but it's perfectly fine. For big projects (> $ 75K / project) then usually I am willing to travel by my own expenses, but the client must first secure a letter-of-interest to me. And during those trips, I will manage also to meet up with other prospective clients in those areas.

    Now concerning age problem.
    You may tell that you dress to impress, but what do you wear? Suits? Sandals? Ties?
    Have a great business card, and always have some portfolio to back you up.
    If the client has asked you your education background, it's usually because the client has questioned your knowledge, and you have lost their trust. Learn to dress better, learn how to speak better, learn how to impress better. Don't use too much jargon in your sentence, and as always, keep the meeting strictly formal.
     
  15. Alkanphel

    Alkanphel Junior Member

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    Well as you said, you're young and if reflects in your responses. If he didn't like your original proposal, then you could have offered something else and left the PPC to him. You don't have to sell him the farm off that bat, which it what it sounds like you where trying to do. Just concentrate on doing 1 task like SEO or Social Media, and showing him what you can do.. Once he realizes your value and worth, he might have come around and let you do the rest, but you make it sound like it's "your way or the highway", so he wasn't going to have none of it.

    It's like some douche-bag guys that think they know more about cars then mechanics.. You're always going to have them, whether you like it or not, it's part of doing business.

    Learn from it, and move on.
     
  16. mozoak

    mozoak BANNED BANNED

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    Sounds like a sales pitch gone awry. You win some and you lose some. There has to be something you said during your pitch which might have made the client go on the defensive. The fact that he agreed to meet you, says that the client had some interest in your work. Just recollect your conversation with him and find out what triggered this reaction. A few pointers though:
    - You don't meet any client unless you are sure that your trip (and meet) is worth your time
    - If I am the client, I won't like being told on my face that my site looks like turd
    - If I am a client who does PPC and build my own site (it means I know something about it, however little it may be), I definitely do not like being told that I built a piece of turd...:)
    - It is a different ballgame when you meet clients face to face. You can NEVER afford to lose your patience. Looks like you lost yours and told the client that his site is shit.

    You just have to chalk this up as experience. Get some learning out of it and move on...
     
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  17. SocialMediaManager

    SocialMediaManager Elite Member

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    Happened to me Once i went to Client 4 Times after he calling me each time he is wanting to meet to close the deal
    And in the end talking BullShit
     
  18. _Chip_

    _Chip_ Senior Member

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    Same here man! lol.. I am 24.. but look 16.. :p
    Your best bet is to hire a marketing person to crack the deals for you..