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Skype - ultimate productivity killer

Discussion in 'BlackHat Lounge' started by gamingmaster42, Jun 3, 2013.

  1. gamingmaster42

    gamingmaster42 Regular Member

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    Hi,
    Just wondering if this is just me or if others face this problem too...
    For support etc I get requests on Skype and it really just prevents me from doing a lot of work that I need to throughout the day because I need to keep chatting with my clients. :rolleyes:
    Can anyone give me some tips please on how to manage this, do some of you just sign out of Skype for some time and get a lot of work done or...?
    Any help is appreciated.
    Thanks
     
  2. mic141414

    mic141414 Regular Member

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    i had the same problem ..support for my script via skype and i coud not work anymore .. customers asking questions, etc all the time
    i stopped giving out my skype and move to ticket support ..just tell them that you cannot work if you keep chatting and that you have move to a ticket support
    i reply very fast to my tickets so skype or ticket there is not much difference for them
     
  3. LakeForest

    LakeForest Supreme Member

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    Chat at your own pace. Pay attention to how busier businesses respond to you. People got stuff to do, and so do you, and everyone who is equally busy will understand.

    If someone's being particularly chatty, let them send multiple messages. When you can, send a single larger one addressing all of the points, and then steer the discussion to a close of some kind, be it a sale or agreement or the sending/receiving of info.

    Shooting the shit leisurely is for the links or the dock, not during working hours. Keep the chat on your end professional and you'll have more effective communication.
     
  4. gamingmaster42

    gamingmaster42 Regular Member

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    Yeah I used to just offer email support, that way I'd get emails on my phone too so if I was on the go I'd still reply relatively quickly. But it seems that a lot of customers want to chat on Skype before buying, which I totally understand, but it goes on and on ... Good tip with steering the discussion though, I will definitely try that, as that would save a lot of time.