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Skynet Hosting The WORST I Have EVER Dealt With!!

Discussion in 'Web Hosting' started by mdsurf, Dec 5, 2013.

  1. mdsurf

    mdsurf Senior Member

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    This is without a doubt the WORST hosting company I have ever dealt with. I signed up with them because I needed an SEO hosting account and they seemed good. I started with their 10 ip a month plan so I could test it out and everything seemed to go okay. Set up time was quick and everything ran smoothly.


    I then decided to upgrade to a 50 ip a month hosting plan. Who would of thought doing a simple upgrade would be so difficult!? Well its now going on day three and I'm STILL waiting for everything to be set up properly. Here's just a few of the problems I had


    When upgrading I spoke to someone on live chat to ask how long it would take and they said a few hours at most. I then paid the extra $100 for the upgrade and assumed I would be up a running in a few hours. Well, after more then enough time I contacted live chat again (they don't offer phone support) and they hadn't even started the upgrade. This rep told me a few more hours at the most. This happened TWO more times! After speaking to my 4th rep it was clear they STILL hadn't started the upgrade even though the previous 3 reps said it would be done shortly. I refused to leave live chat on the 4th rep until everything was set up.


    Within about an hour I was sent ~20 of my remaining 40 ips and was told the rest of the account would be set up shortly. I woke up this morning to check if everything was FINALLY set up. I couldn't be more wrong.


    They updated my ticket saying everything was completed and I checked everything over carefully. To start I was missing an IP meaning I was only sent 49/50 IP's I paid for. This isn't a huge deal but after waiting so long it appears they have zero attention to detail.


    Next I logged into my cpanels to run a script to set up a certain CMS on my sites (Here they claim to set up 290 scripts http://www.skynethosting.net/softaculous.htm ). What do you know, the script I wanted was missing from most of the domains. So yet again a huge lack of attention to setting up my account.


    But wait, it gets even better. I was looking over the 49 ip's they sent me and they set up the same ip 4 times for my account!!!!!!!!!!! The whole point of SEO hosting is to use different IP's to host your sites and they basically tried to pull a fast one on me.


    This is without a doubt the most unprofessional hosting I have had to deal with. The only way I get any type of help from customer service is by being a huge asshole (I don't like doing this but it seems to be the only way to get any type of help). I would avoid this pathetic company at all costs!
     
  2. Asif WILSON Khan

    Asif WILSON Khan Executive VIP Premium Member

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    Thanks for the warning. It is frustrating and annoying have to deal with crap like this.

    I hope you have cancelled and asked for a refund.

    They will probably screw that up too.
     
  3. mazgalici

    mazgalici Supreme Member

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    at least they could be honest about it from the first time..