Im done with them. They dont give emails, CRON jobs, nothing. Also when I receive a highload of traffic it will always give a 502 error. Support sucks, I thought they were charging for 1k visitors, I found myself paying $99 to access the most of it, and yet, its support was bad, thoguth it was going to be like a managed VPS, but its a cheap support. In the other side, Traffic Planet so far has given me better support, also they offer free migrations and has a very interesting features that WPEngine doesnt offer. Besides its $70 USD cheaper than WPEngine. Here I share the post that make me change my mind. http://www.matthewwoodward.co.uk/reviews/webhost-trusted-wp-engine-hijacked-business-avoid-them/ Its the most honest review I have every read. Recommended.