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Should I and Can I file a paypal dispute for this...?

Discussion in 'BlackHat Lounge' started by ^__^, Jun 21, 2016.

  1. ^__^

    ^__^ Newbie

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    I want to get a DID number that could receive phone calls and text messages so I searched on the internet and found a site called Buydidnumber, I went there, and on their site, it said that people can send and receive text messages with their did numbers, so I bought a number and also add another 2.5 dollars to my account (well, on the checkout page, it said that I have to add a minimum of 1 dollar to my account and they suggest people to add 5 dollars to their accounts. It was the first time I bought something from them, I didn’t feel comfortable to add 5 dollars, so I just added 2.5 dollars) I paid 5 dollars(2.5 dollars for the did number, 2.5 dollars to top up the account) After I received the number, I asked them where I can view the text messages and they said they no longer offer sms service, and I said to them that it is clearly stated on their website that people can receive text messages with their did numbers! I told them I would like to cancel the service and asked for a refund. And then, they told me DID numbers are non-refundable and if I want to receive text messages, I need to pay another 10 dollars per month…( I was like, WHAT?!!! And why would I want to pay 10 dollars when I can get a number to receive text messages on other sites like plivo for 1 dollar?)

    So what do you guys think? Can I and should I file a dispute on paypal for this? Will I win the dispute in this case?

    I know it is just 5 dollars, but I think it is wrong (am I the only one who feels this way???) that they stated on their site that people can receive text messages when they can’t ….
     
  2. homer222

    homer222 BANNED BANNED

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    go fight for it like it's your last money!
     
  3. Moabaer

    Moabaer Junior Member

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    I would go for it, even if it's just for the sake of justice. Why let them get away with it. Just open a dispute, send a Screenshot of proof and you should be fine. What should go wrong anyways
     
  4. SkullGuy

    SkullGuy Regular Member

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    Yeah, they did not fulfill their part of the bargain. Copy and paste what you wrote up there for the most part about why you want a refund. Paypal should rule in your favor. That's my opinion anyhow. Personally, I would invest my time elsewhere instead of disputing it. I am not in your position though so that 2.5 dollars might be worth spending time on for you. If you invested the time it takes to write up a dispute, fax it and the aggravation, could you make 2.5 dollars using that time elsewhere?
     
  5. Stitches and Burns

    Stitches and Burns Junior Member

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    Forget it. It's only $10 and it's not worth the time and effort to file a dispute for that amount.
     
  6. Stoned Nerd

    Stoned Nerd BANNED BANNED

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    My thoughts exactly. The lesson learned from this experience may be worth more than $5 in the long run.
     
  7. kittykut

    kittykut Jr. VIP Jr. VIP

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    i would open a dispute
     
  8. ^__^

    ^__^ Newbie

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    Thanks for the replies, guys ;)

    I know some of you probably think that I am making too big of a deal out of a few dollars...but it is not about the money, I just think it is wrong for them to do something like this... I've never filed a paypal dispute before and this is the first time I actually want to file a dispute against a seller. When I want to buy something from a website, I always read the info on their site and even try to find some reviews and comments about their site before I actually pay them, so I've never encountered something like this before. I wasn't originally planning to buy from Buydidnumber.com, because I couldn't find a lot of comments and reviews on the internet about their site, and they do not have an open forum for people to ask questions, I was actually planning to buy a DID number from Flynumber, but then I saw someone on Flynumber mentioned that they don't offer sms service, and then I saw it on the Buydidnumber site that people can receive text messages with their did numbers and this was the very reason why I chose them. However, after I paid for the number, they told me they don't offer sms service anymore and instead of giving me a refund or apologizing to me, they want me to pay another 10 dollars to receive text messages, and I think this is unacceptable. And I bet that there probably will be more people in the future who will buy their DID numbers because they think they can receive text messages and end up losing money, just like me...

    About filing the dispute, do you guys really think I will win? I just want to make sure(I don't want to file a dispute if I know I am going to lose...). I read some threads on BHW and people are saying that buyers would very likely lose the disputes if the items are intangible(and DID numbers are intangible...). Also, some people are saying that the buyers would never win the disputes if they claim "the items are not as described", so then, should I claim that I did not receive the item. (can I do that...??well, after all, I did receive a number, but just not a number that can receive text messages)Any tips on how to win this dispute?


    wow, do I need to fax things too? It seems like a lot of work... I thought I just need to go to the paypal website and write a short paragraph and explain why I want a refund and then send it to them. (well, I ve never filed a dispute before...)

    What lesson...?
     
  9. David Morales

    David Morales Newbie

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    If you have a lot of time to do this and go through the stress, why not? But if your time is valuable and you would want to spend more time learning how to earn more money online or offline, much better to leave it in the past and move on.
     
  10. jimbobo2779

    jimbobo2779 Jr. VIP Jr. VIP

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    The seller has 2 weeks to contest it at which point it could come back to you for more info and/or could need to be escalated for the Paypal staff to moderate it. Personally I fucking hate the dispute process as it is a massive ball ache and wouldn't do it for such a small amount of money.

    If you really want to spend the time to file it but do not want to do the whole back and forth you can instantly escalate to a claim and then run the Paypal lottery of whether they will side with you or not.

    I think it all comes down to you and whether you deem the time, effort and stress involved worth it.
     
  11. Moabaer

    Moabaer Junior Member

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    You don't need to fax anything. But if you have proof on a sheet of paper you might have to scan it. But no need for faxing. Keep us updated
     
  12. ^__^

    ^__^ Newbie

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    Ok, about two weeks ago, I opened a paypal dispute, but Buydidnumber.com didn't respond to the dispute, so about a week ago I escalated the dispute to a claim. Buydidnumber finally responded to the claim today and they offer me a partial refund of 2.50 dollars... What do you guys think, should I accept the refund? but then, I feel like if I just accept the refund, then it doesn't really change anything, and they aren't losing anything (since I am not going to buy numbers from them again, so basically they are going to keep the 2.5 dollars forever ) and they still say on their website that people can receive text messages with their DID numbers . So should I deny the partial refund offer and wait for paypal to decide, will paypal side with them since they offer me a partial refund ? OR I am thinking may be I should send them an email and tell them that I will close the claim and accept the partial refund only if they remove the part where they say people can receive text messages with their DID numbers from their website..? What do you guys think? Any advice or suggestions?
     
  13. ^__^

    ^__^ Newbie

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    How come even after I escalated the dispute to a claim, paypal still need to wait 10 days for Buydidnumber to respond and Buydidnumber can still offer me a refund and I still need to respond to their refund offer...? so basically, I still need to do the whole back and forth thing even after I escalated the dispute to a claim...:(



    I will.:)
     
  14. jimbobo2779

    jimbobo2779 Jr. VIP Jr. VIP

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    Because even after you escalate it the seller still has a right to defend themselves, Paypal does not know who is right or wrong in a situation till they at least hear both sides of the story.

    This is the main reason I would not have even bothered filing a dispute. The effort is not worth the few dollars.
     
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  15. ^__^

    ^__^ Newbie

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    I sent Buydidnumber.com an email and ask them to edit the info on their site and they told me "NO word will be removed from website at your request "(the exact words) :eek: so I guess this confirms that they really are putting misleading info on their website on purpose :mad: ( and not just forgot to update the info on their site). Now, Ive got an idea to make money (inspired by this seller), may be I can just create a website and on the website I tell people I am selling something like gold rings for a dollar each and then after they pay for the items, I give them copper rings and since most of the people will not bother to open claims on paypal and ask for refunds and if I manage to get 1000 people to buy the rings from me, I can still make like 990 dollars and even if someone opens claims , I can still just give her a partial refund of 50 cents(just trying to look good to paypal) wow, What a great way to make moneyo_O..........

    Now I wonder if I will win if I deny their refund offer...?(I have a feeling that I will probably lose since they offer me a partial refund, and if I deny the refund and lose, they will probably laugh at me since they would think that I am making a big deal out of a few dollars and even sent them an email to ask them to remove the misleading info...:()


    Do you(or anyone) know ,at this point, if I can still add info to support my claim after I deny their refund offer?

    I am not really doing it for the money, I just do not want them to get away with something like this...
     
    Last edited: Jul 11, 2016
  16. living2xl

    living2xl Jr. VIP Jr. VIP

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    make em burn! :D
     
  17. NagacomesforU

    NagacomesforU Regular Member

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    People here do not seem to know their shit, fax documents? Yeah maybe in the stone age brother.
    Here is the deal:
    1. Find paypal payment you disliked
    2. Dispute that payment with as much evidence included (photos you took of your screen in an attachment)
    3. Wait a day or two for seller's response
    4. Evidence should say enough here and paypal would have to refund if you are really in your right.

    Please note that some sellers say thinga as 'oh damn you didnt have to open a dispute, please close it and we will settle it' DO NOT CLOSE THE DISPUTE!!! The seller wont do anything for you when you do since you cannot reopen a dispute (learned the hard way).

    This whole process may take you just 10 minutes.

    Cheers! Hope it helped. Small process it is
     
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  18. jimbobo2779

    jimbobo2779 Jr. VIP Jr. VIP

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    Can I just say that you do not talk for all sellers. If someone opens up a dispute on a product of mine under the condition of unauthorised payment or that the software is significantly not as described and refuses to close it I will leave it up to Paypal and they will side with me in the vast majority of cases, if they are within the guaranteed refund period and close the dispute I will happily refund their money.

    I do not support buyers trying to extort money from me via the Paypal dispute / claim system but if they work with me I will absolutely work with them. When working with a seller if you want a refund 100% you should contact them first, if they are a genuine seller they will uphold their refund policy and if they are a cunt then the deserve the dispute. If you go straight to a dispute without having the decency to get in touch with the seller first give them chance to honour their refund policy do not expect a speedy resolution.
     
  19. ^__^

    ^__^ Newbie

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    Thanks:), I really need to hear something like this right now, I know most people probably think I am crazy or something, it is just a few dollars...but it upsets me a lot when sellers try to "trick" people into buying something from them like this and then get away with it.


    I wish I knew these things earlier:(, when I escalated the dispute to the claim(they didn't respond to the dispute, so I opened a claim ), I just wrote a long paragraph and didn't upload any screenshots(well, I didn't see any upload buttons on the claim/dispute page, so do you usually upload the screenshots to an image sharing site and just post the image URLs to the claim/dispute page?) ... and I am not sure at this point if I can still add any screenshots or additional info to the case(again, I couldn't find any upload buttons).
     
    Last edited: Jul 12, 2016
  20. jimbob2888

    jimbob2888 Newbie

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    It is not time consuming to file the claim and escalate. Nor is it a concern on winning the return of the money. What is important is vengeance. You are likely not the first to encounter this gormless git, therefore, one more claim may be the one that gets the rube censured by Paypal. Like any CC processor, they are too cheap to hire staff and do not take kindly to expending time on repeated complaints aimed at a single account.
     
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