Not gonna lie guys.
Feel like I got punched in the gut by shopify.
Put tremendous effort on my store and did a lot to keep it safe from chargebacks etc. Set up chargeflow. Hired 24/7 customer service. Gave customers precise delivery estimates.
My store is new and has 0 chargebacks. Not 1. Zero...
Received an email from shopify saying the payouts are paused until I do a identity verification etc.
I tried doing it automatically but it kept failing so I decided to do a manual verification.
I contacted the shopify team by email requesting a manual ID verification.
A few days after that I got a cold email stating my shopify payments had been disabled due to elevated chargeback risk.
I didn't receive 1 payout from this account btw. They are sitting on $12,400 I made,
I believe the issue must have been that they linked this new account to an old account that had a high chargeback rate.
I am trying to figure out what to do. I am USA based but majority of my traffic and sales are from EU and the UK.
I am thinking of maybe getting another processor but very unsure which to choose. I would want one that works in EU and UK that I can get as an American.
But i also gotta figure out how I am gonna pay rent... Seriously. Im not in good shape and wasn't expecting shopify to curb me like this on an account with 0 chargebacks.
I was being incredibly careful this whole time with this new account.
anyways y'alls advice would be appreciated.
I just been depressed the whole day since receiving that mail from shopify.
Regards
Jaf
Feel like I got punched in the gut by shopify.
Put tremendous effort on my store and did a lot to keep it safe from chargebacks etc. Set up chargeflow. Hired 24/7 customer service. Gave customers precise delivery estimates.
My store is new and has 0 chargebacks. Not 1. Zero...
Received an email from shopify saying the payouts are paused until I do a identity verification etc.
I tried doing it automatically but it kept failing so I decided to do a manual verification.
I contacted the shopify team by email requesting a manual ID verification.
A few days after that I got a cold email stating my shopify payments had been disabled due to elevated chargeback risk.
I didn't receive 1 payout from this account btw. They are sitting on $12,400 I made,
I believe the issue must have been that they linked this new account to an old account that had a high chargeback rate.
I am trying to figure out what to do. I am USA based but majority of my traffic and sales are from EU and the UK.
I am thinking of maybe getting another processor but very unsure which to choose. I would want one that works in EU and UK that I can get as an American.
But i also gotta figure out how I am gonna pay rent... Seriously. Im not in good shape and wasn't expecting shopify to curb me like this on an account with 0 chargebacks.
I was being incredibly careful this whole time with this new account.
anyways y'alls advice would be appreciated.
I just been depressed the whole day since receiving that mail from shopify.
Regards
Jaf
