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Shared & VPS Web Hosting starting at .99$ - 75% OFF! BHW Members EXCLUSIVE!

Discussion in 'Hosting' started by J0sh, Jun 11, 2018.

  1. hibr3d

    hibr3d Regular Member

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    Please don't host it here, read other reviews on this thread. The servers randomly go down and it is just a nightmarehosting
     
  2. J0sh

    J0sh Jr. VIP Jr. VIP

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    Thanks for your feedback and NOT being a customer, you definitely would not fit into our family here.

    Now that the dust has settled on the issues we were having on ONE of our shared servers which hosts a lot of BHW members, I wanted to give a full report of what happened. I'm doing this because we are 100% transparent, it's one of our values and to also let you know that ANYWHERE you host you're on hardware and software that can have issues from time to time. We, unfortunately, had issues with one of our shared servers that had a perfect storm of events. I'll detail the timeline below:

    On Sunday August 1st 2019 I commissioned an outside System Administration team to work on one of our shared servers. The problem was that the server was provisioned wrong back in 2017. The / directory had only 20 GB and was consitantly filling up causing issues with logging into cPanel. To combat this, we tried multiple things such as clearing log files quickly (not advised) and running hacks such as clearing cache on the server every 5 minutes (not advised). Moving files around, etc. Nothing worked.

    There were two options to solve this issue:
    A) Make a complete backup of the server offsite / reformat the existing server to increase the / partition / install cPanel/WHM/ Customize the server back to its orginal performance/ then finally restore from the offsite backup (terabytes of customer data) and pray that everything worked. This would have resulted in 3-5 days of downtime for most customers as this server has 2 TB's worth of customer data and is highly customized for performance. This would have been a VERY risky thing to do, and I did not have much hope in it working very well since cPanel backups for some accounts were over 20GB which causes issues during packaging and restoring.

    B) Find a way to increase the / partition without a complete reformat.

    So after many weeks of trying to figure out with my team how we can keep the / directory from filling up. Setting up cron jobs to clear out archived logs, and some VERY risky commands we decided to consult outside help. The team we hired to come help us first decided it was the MySQL directory that was causing the issue (Databases). Without notifying us, they started to move the databases to another partition. The problem here was that the MySQL directory was not in / it was on its own partition. So it was not the cause of / filling up. We notified them of this AFTER they had started working with the databases.

    When they got my message, they stopped and after many hours created a disk img on /home for cPanel files which were taking up much of the / directory. This freed up enough space (2gb) on / to have the server run as it is supposed to.

    During this time however, MySQL went offline multiple times and http as they performed this maintenance.

    On Monday 9/2/2019 I was informed the work was complete. However, all MySQL databases were not connecting. I relayed this information over with a couple of example sites, and they fixed them. So we thought everything was good, we did not check ALL sites as there are tons. But the major ones that I know about we did check and I sent to them to fix.

    On Tuesday 9/3/2019 I was told the issue was fixed now. I then sent an email out to ALL users that are on the server to check their websites and let me know if they are seeing issues. We were flooded with clients saying their site had database issues. So obviously this was not fixed. My frustration with this company at this point was extremely high. Whatever they did during the initial MySQL moving, that didn't need to happen, crashed all database driven sites. I relayed to the company the impact that this was having and they worked over night to restore from a sandbox they had the databases.

    As of this morning 9/4/2019 at 1am I have been notified that all sites are working and they sent over exactly what they did to fix it (restore the databases tables that were corrupt) which thankfully they had a backup of.

    I tested all sites that were reported and have been testing even more all morning, everything seems to be functioning as it was before.

    I can't tell you how upset this makes me as StressFreeHosting is supposed to be... stress free. This was not stress free for our users or for me. I haven't slept in over 48 hours while I worked with this company to resolve the issue they created.

    I do apologize for this, it was not anything at all that was planned and I had no idea that they would execute commands that would end up having one of our shared servers down for so long. Very disappointing and lots of egg on our faces here at StressFreeHost.com.

    Current Status:
    All sites are functioning as they should
    MySQL is repaired and databases are loading
    / is freed up (Which is what was the goal of the whole maintenance)
    Speed/performance of the server is stable

    Again my apologies for this and if you are still seeing issues with your site PLEASE contact us at [email protected] (Do not PM we do not check that often on BHW).

    Also, if your website was down during this time please email our support and we will credit you for a free month of service.

    This ONLY affected one shared server (lots of customers on it though). It did not affect our VPS or Dedicated customers and customers on other shared servers.

    -Josh
     
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  3. spacepro

    spacepro Newbie

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    So, can I host fake hack niche sites or not? I was searching for a good host which I won't have problems with that
     
  4. J0sh

    J0sh Jr. VIP Jr. VIP

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    We allow any content that is legal in the United States.
     
  5. thedestroyer

    thedestroyer Registered Member

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    does it have free ssl?
     
  6. islandman1010

    islandman1010 Elite Member

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    Yes it does
     
  7. africanart

    africanart Regular Member

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    Occupation:
    Re-watching Star Wars
    Location:
    Atlantis
    Bookmarking for later
     
  8. RajeevTM

    RajeevTM Newbie

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    Hi, I am looking for basic window VPS/RDP for usa location, for very basic utilization, so i need cheapest plan on montly basis.
     
  9. J0sh

    J0sh Jr. VIP Jr. VIP

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    Yes we offer a free SSL.

    We only provide Linux VPS' at this time.
     
  10. mrmac

    mrmac Regular Member

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    looking forward to this - just signed-up rec # ......5401930
     
  11. akshay_saini

    akshay_saini Newbie Premium Member

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    your vps plan is very good
     
  12. mandude

    mandude Jr. VIP Jr. VIP

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    Not being active in your own sales thread makes me weary of the CS if my server ever goes down, Pmed a Q havent gotten a reply for 36 hrs
     
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  13. J0sh

    J0sh Jr. VIP Jr. VIP

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    Thanks! Glad to have you on board!

    Thank you, we like to give back to our BHW family.

    So if we don't sit around looking over one thread it makes you weary of the CS? CS is handled through our support, I apologize that we're out trying to expand our business and can't respond right away on BHW but that is why we have a dedicated support team for our company that you can reach at any time.

    ---

    Thank you all for trusting your businesses, blogs, affiliate sites, and everything else web related to StressFreeHost.com. We sincerely appreciate it.

    Have a great rest of your weekend,
    -J0sh
     
  14. J0sh

    J0sh Jr. VIP Jr. VIP

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    It's that time of year again! Free upgrade time!

    For the next 20 BHW members who sign up, we will upgrade you to the next level package FREE of charge for LIFE.

    Here's how it works:
    • Sign up for a Shared Hosting or VPS at https://www.stressfreehost.com
    • Use Code BHW75 for 75% Off discount
    • Post your order # in this thread
    • We upgrade you to the next highest plan for free!

    You can't beat this!