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SEO work for local businesses but don't want to talk to them on the phone!

Discussion in 'Black Hat SEO' started by freckletone, Dec 25, 2014.

  1. freckletone

    freckletone Jr. VIP Jr. VIP

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    I just hate talking to people over the phone.. it gives me anxiety...

    I was wondering.. if i get to the first few pages for a competitive word like "SEO New York" and I live in NY ... and specialize in local search for business, is it possible to only deal with clients via email....

    I don't make my phone number prominent on my site at all but in a very discreet place... everywhere i just put email or contact forms....

    If I am good enough to get to rank high for "SEO +MYCITY" do you think i can get away with not talking to clients over the phone? Ever?

    Do you guys have clients who are fine with just communicating via email
     
  2. tank55

    tank55 Newbie

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    Sorry man, but to be honest- no business (or at least 99%) of them will not want to do business with somebody who they can not talk on the phone. I suggest two things, 1 get out of the "seo" game and start selling results. If you sell them leads then maybe they wont mind buying your product since they can actually "see" it. 2- the only way to get comfortable on the phone is to just pick up and keep talking. BTW, I get at least 15 emails a day about seo for my one business.
     
  3. Gyuman82

    Gyuman82 Elite Member

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    Occupation:
    SEO Specialist
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    I don't talk on the phone with any of my clients. Everything is done via email or instant messaging.

    SEO is an industry where it is not necessary for us to be "on-call" for our clients, though keep in mind I always answer emails within a few hours (with most immediately from my phone), and definitely all within a 24 hr time period.

    When I first started I used to give out my number but then when you work with people all over the world you end up having people calling you all hours of the day. And that is exactly what happened, and it wasn't worth it for me. I once had a guy who called me every time his site shuffled 2-3 spots, it was crazy!

    I am though fairly established, and most clients are via referrals or through various web design/seo agencies I have relationships with. So if you're just starting out there might not be a way around phone calls.

    It's just a personal choice for me, and I am fortunate to have the luxury of picking and choosing who I work with. If a client wants me to be "on-call", I tell them I'm not interested. Sure maybe you lose some money, but I'm not interested in worrying about missed calls 24/7, and this is a lifestyle choice for me.

    I think you will find if you answer emails in a timely manner and are always available this won't be an issue.
     
    Last edited: Dec 25, 2014