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Sellers outsmarting mods with fake reviews?

Discussion in 'Forum Suggestions & Feedback' started by Voo, Feb 10, 2020.

  1. Lychnobius

    Lychnobius Jr. VIP Jr. VIP

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    Yes I agree with you but I have gone through situations where people would start posting similar stuff to my threada, transaction IDs and etc. that never ordered, just trying to ruin my image, these were reported and @MisterF is always around to handle similar situations. It is still not all right to point fingers at anyone specific, your thread is ok, but those images are not. That is still just my opinion, it would be bad someone not guilty to eat it for all others.
     
  2. BassTrackerBoats

    BassTrackerBoats Super Moderator Staff Member Moderator Jr. VIP

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  3. Voo

    Voo Jr. VIP Jr. VIP

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    But there appear to be quite literally 1000s of them? It honestly does appear like a minor epidemic with few solutions as its extremely hard to prove that these reviews are indeed fake, there are tons of BH methods that allow the seller to simply turn around and say " nope don't know what you're talking about ".

    In my opinion if even 1 review appears to be extremely fake then its a sure fact that the seller has instructed that freelancer to post that review or who knows? Could be sabotage from the competitors , who knows how far this rabbit hole goes.
     
  4. GringoMonkey

    GringoMonkey Elite Member

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    That is actually the problem, it doesn't really.

    Many times the mod approving it says something like "I have not had time to test it properly" or the "seo service has not had time to affect my site one way or the other", so most of the time they are just commenting on the customer service when they first approve a sales thread.

    It is simply not possible to review a lot of the services properly as it would take far too long.
     
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  5. BassTrackerBoats

    BassTrackerBoats Super Moderator Staff Member Moderator Jr. VIP

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    We don't generally apply ranking increases to our approvals for a few reasons.

    We use test sites to see if what is being offered is what is being provided (I actually renewed one today - forgot all about it and realized it expired last month).

    There are more aspects to ranking a site than just one service or process. SEO is not a one off normally.

    Testing it for long term effects is what it would take to test it properly and that is really not something that makes business sense.

    If the guy/gal provides the kinds of links offered it gets approved; if not it gets denied.
     
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  6. Zwielicht

    Zwielicht Administrator Staff Member Moderator Jr. VIP

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    Thread Moved

    And he was also reply banned by the same moderator, meaning he can never post in that thread again.

    When we get reports on accounts like that, we typically do this.
    Are these old reviews (i.e., prior to 2018)? We're required to properly test a service before approving it. If we cannot test it properly for one reason or the other, the thread gets rejected.

    Using link building services as an example, we test to ensure they deliver what they're advertising. So if advertising "20x DA 25+ PBN links with unique content", we'll check over the following:
    • If they delivered 20 links.
    • If the links are live.
    • If the DA of the links is 25 at a minimum
    • If the PBN has any common footprints (e.g., same privacy policy on every site, same domain registrar, same web host, etc).
    • If the content is unique.
    • How the content sounds (does it sound like it was written by an English language learner or an actual content writer?)
    This is, of course, just a sample of what we check, not everything that we do check in regards to the service. Customer service is a single review point.

    As for rankings, @BassTrackerBoats already went over this perfectly.
     
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  7. Voo

    Voo Jr. VIP Jr. VIP

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    But the issue here is that you essentially banned / restricted / limited what appears to be a “ dud “ sent with instructions to upsell some seller or product. The problem is never or was ever solved with that as something like that is easily disposable for a particular seller who organises fake reviews.

    It’s like certain sellers are playing chess while we’re playing checkers when it comes to this.
     
  8. GringoMonkey

    GringoMonkey Elite Member

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    @BassTrackerBoats @Zwielicht you seem to have focussed on just links, but there are numerous other market place services as well where the mod has not tested them properly before approving. Would you like me to give you some examples? If so shall i do that via pm or in public on this thread?
     
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  9. BassTrackerBoats

    BassTrackerBoats Super Moderator Staff Member Moderator Jr. VIP

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    Please use the report button for services you bought that have not been properly tested in your opinion.

    We are human for the most part and if we screwed up we will go back and unscrew up or ask a colleague to help out.

    No repercussions on your end if you report the staff for failure to do proper due diligence as I think you know.
     
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  10. Zwielicht

    Zwielicht Administrator Staff Member Moderator Jr. VIP

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    BTB replied already, but I mentioned in another thread that we have a lengthy handbook on reviewing marketplace threads that has a procedure for nearly every type of service we receive (e.g., logo design, software, social media, proxies, etc).
     
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  11. WilhelmScream

    WilhelmScream Administrator Staff Member Moderator Jr. VIP

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    As @Meddie stated, every seller that gets reported under suspicion of fake reviews has been investigated, including the seller you are referring to. Ultimately, if we can't find real proof of a review being fake, there's not much we can do, and it takes up a lot of time to throughly investigate sellers with many, many pages of reviews in addition to the large workpiles that each mod has. Additionally, we have our own rules that must be followed. Even if we have an issue with a thread, we can only act within the policies and rules given to us. There is a reason these ruels and policies are in place, after all.

    If the least I can do for the mean time is clean threads up by warning members for cross-posting or reply banning them from threads, then that is what I will do.

    If you have detailed information or anything that can provide valuable assistance to us in rooting out sellers that have fake reviews, then it would be massively appreciated if this could be reported and sent to us. As you may have seen from our sticky threads in the past, we have always been actively trying to remove fake reviews from our Marketplace.
     
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  12. Voo

    Voo Jr. VIP Jr. VIP

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    I thought as much, I know you guys are working hard and most are in fact volunteering to do this for us in your spare time , I know these sellers get heavy scrutiny and to that get investigated heavily too but there is almost no shred of doubt that some of those reviews are fake and have had a lot of care taken to ensure that they are not traced back to the seller hence why I said the seller is clever enough to do this so that when push comes to shove they can simply say “ Hey no idea what you’re talking about , I follow all the rules “ . This sort of thing unfortunately at times requires a less democratic approach to fix.
     
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  13. GringoMonkey

    GringoMonkey Elite Member

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    I simply dont buy services unless they check out.

    There are many reasons why not, but one is the fact the mod said they had not checked them out properly before approving.

    So i have not been scammed and i cannot report it. But others could be and i think that was the ops point.
     
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  14. Zwielicht

    Zwielicht Administrator Staff Member Moderator Jr. VIP

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    Can you please PM me this particular thread you mentioned do that I can look into it? I can either clarify what the moderator meant or re-test it if necessary (if it's a post-2018 thread, that is).
     
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  15. GringoMonkey

    GringoMonkey Elite Member

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    It is not a particular thread, there are numerous.

    Basically they all fall into categories of where you cannot see immediate results. So ebook methods, links as you said, cpa networks, things like that.

    I am not saying they all end up being scams, be they could easily be, my point is the mod does not know one way or the other before approving and by approving people think they are fine.

    Would you like me to pm you some examples?
     
  16. Zwielicht

    Zwielicht Administrator Staff Member Moderator Jr. VIP

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    Yeah, go ahead and do that and I'll look over them.

    For clarification, we don't test the ebook methods themselves, although perhaps we need to add a disclaimer to ebook reviews to reflect this.

    Affiliate networks in the marketplace have always been like this. We usually (but sometimes forget to) add a disclaimer to these saying affiliate networks are used "at your own risk". At most, we check to ensure the program works, that there are affiliate tools, and if the affiliate program has been on the forum before. Tightening the standards on them (within reason) can and should be done, so I'll make a note of it.
     
    Last edited: Feb 10, 2020
  17. simplify

    simplify Jr. VIP Jr. VIP

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    This accusation isn't fair. Please mod delete OP's post. This isn't a shit list thread WTF. Anyway, it's up to the mods.
     
    Last edited: Feb 10, 2020
  18. Voo

    Voo Jr. VIP Jr. VIP

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    This is far from an SL, it’s a public question to both the staff and the community. There is no one being directly accused just a sample example used of what may or may not be true. An SL requires you to target someone specifically with concrete evidence of being shortened one way or another.

    Like common guys some dud account just posted again in the same sellers thread 2 min ago and that account has the exact same looking post history , posting the exact same thing in multiple threads even! If I had to sit here reporting them it would take forever and once we’re done deleting them , one for each one that we deleted will re-emerge again.

    “ He’s the king of rock! “ Lmao

    @Zwielicht @BassTrackerBoats
    @WilhelmScream

    [​IMG]
     
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    Last edited by a moderator: Feb 10, 2020
  19. BassTrackerBoats

    BassTrackerBoats Super Moderator Staff Member Moderator Jr. VIP

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    Please use the report button on those posts so we can look at them.
     
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  20. Voo

    Voo Jr. VIP Jr. VIP

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    I may do this later , this wasn’t so much about those posts or members or sellers as I said as the issue appears widespread and rampant especially with certain sellers. It’s just a thread to hopefully bring awareness to this so that maybe more resources could be delegated to combating this. You can ban the accounts or limit them sure , you can even launch an investigation in to the seller but chances are they will simply look innocent because of how clever they are with covering their tracks. The only way to handle this as I said previously is in a non democratic fashion.