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Screwed by Moosey / Xtremerank / rankusnow.com $9,000 spent, and nothing to show for it

Discussion in 'The Shit List' started by Dagreyon, Feb 9, 2016.

  1. Dagreyon

    Dagreyon Jr. VIP Jr. VIP

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    $9,000 spent, 9 Months of Patience, Two Ruined websites (not one keyword ranking top 100) and < 100 backlink report given a single time after asking for it for a week straight?

    Unfortunately given that I?ve been at this and patient for the last 9 months, I don?t have chat logs to show the extent of the incompetence with Xtremerank (http://xtremerank.com), due to that laptop being broken. I still have the hard drive though, so if they come in here and try to take our conversation and manipulate it in some way, I will recover the conversations so that I can prove that these guys took advantage of my previous lack of knowledge on SEO and told me whatever they could to get me to stop bothering them until the next time I complained. After 9 months I?ve had enough of the false promises and lack of work and results.

    I was contacted by Moosey (Tony) here on blackhatworld on an old post where I was looking for SEO. One thing led to another and I ended up hiring Roman and Tony to do my SEO work. We got to a website where they claimed to build a ?Silo? structure, posted on the blog and link building. After 12 weeks of paying $750 a week and seeing no results, I got fed up and told them I was done paying and I needed to see results before I moved forward with payments. Given that I knew nothing about SEO at the time (which they were well aware of) I just waited to see results for money spent. So after I stopped paying, it was one excuse after another. The first one was just that it was in the sandbox stage and it could take 3-6 months to get out of this. I basically agreed to continue to wait and see what happens. After every few weeks of frustrating messages from seeing nothing they finally decide that the first site was ruined and that they needed to start fresh on a new site. So I agree, build another site out, they ask me to 301 the old one to the new site and they transfer all the old content to the new site. This all took place around October-November (roughly) and I decided to give them a few months without bothering them. A few days ago I had enough and contact them both, didn?t get a response until I contacted someone else who then contacted a partner of theirs who finally ended up getting them to respond to me. It was the same story:

    Code:
    [FONT=Helvetica][2/5/16, 12:41:41 PM] Nick: Well when you talk to Roman get back to me[/FONT]
    [FONT=Helvetica][2/5/16, 12:41:44 PM] Nick: I want to figure this out[/FONT]
    [FONT=Helvetica][2/5/16, 12:41:50 PM] Nick: Its been far too long with no results[/FONT]
    [FONT=Helvetica][2/5/16, 12:41:55 PM] Nick: And I spent 10k+ on this[/FONT]
    [FONT=Helvetica][2/5/16, 12:42:01 PM] Nick: Its irritating that still nothing has been done[/FONT]
    [FONT=Helvetica][2/5/16, 12:43:02 PM] Tony Moustakas: It's not that nothing has been done, there's definitely a problem with the site[/FONT]
    [FONT=Helvetica][2/5/16, 12:43:14 PM] Tony Moustakas: Could be over-optimization on our end, something we did wrong[/FONT]
    [FONT=Helvetica][2/5/16, 12:43:27 PM] Tony Moustakas: Curious, do we still have access to everything to make adjustments?[/FONT]
    [FONT=Helvetica][2/5/16, 12:43:32 PM] Tony Moustakas: Or does it have to go through to Shane[/FONT]
    [FONT=Helvetica][2/5/16, 12:43:32 PM] Nick: Well, this is the second website now....[/FONT]
    [FONT=Helvetica][2/5/16, 12:43:43 PM] Nick: No idea[/FONT]
    [FONT=Helvetica][2/5/16, 12:44:15 PM] Nick: So if its over optimized this would be two sites ruined by your SEO?.[/FONT]
    [FONT=Helvetica][2/5/16, 12:44:35 PM] Tony Moustakas: Over optimization can be fixed[/FONT]
    [FONT=Helvetica][2/5/16, 12:44:45 PM] Tony Moustakas: Reason why I'm asking about the adjustments[/FONT]
    [FONT=Helvetica][2/5/16, 12:44:55 PM] Nick: You should still have access[/FONT]
    [FONT=Helvetica][2/5/16, 12:45:03 PM] Tony Moustakas: Going to have one of our guys go through it while I speak with Roman[/FONT]
    [FONT=Helvetica][2/5/16, 12:45:10 PM] Nick: ok[/FONT]
    [FONT=Helvetica][2/5/16, 12:45:21 PM] Tony Moustakas: If we can get this off the ground over the next couple of weeks, are you willing to start back up with us?[/FONT]
    [FONT=Helvetica][2/5/16, 12:45:36 PM] Nick: No[/FONT]
    [FONT=Helvetica][2/5/16, 12:45:41 PM] Nick: I?ve learned my lesson[/FONT]
    [FONT=Helvetica][2/5/16, 12:45:48 PM] Nick: I mean its telling with this too[/FONT]
    [FONT=Helvetica][2/5/16, 12:45:51 PM] Nick: I had to contact you guys[/FONT]
    [FONT=Helvetica][2/5/16, 12:45:58 PM] Nick: You didn?t take it upon yourself to fix the stuff[/FONT]
    [FONT=Helvetica][2/5/16, 12:46:04 PM] Nick: Its been extremely irritating[/FONT]
    [FONT=Helvetica][2/5/16, 12:46:14 PM] Nick: Since I?ve wasted 10k+ and seen nothing for 6+ months now[/FONT]
    [FONT=Helvetica][2/5/16, 12:46:20 PM] Tony Moustakas: Nick no disrespect but you cancelled everything on us and left us hanging[/FONT]
    [FONT=Helvetica][2/5/16, 12:46:29 PM] Nick: Why would I not lol?[/FONT]
    [FONT=Helvetica][2/5/16, 12:46:31 PM] Tony Moustakas: There was always work being complete when you were subscribed[/FONT]
    [FONT=Helvetica][2/5/16, 12:46:37 PM] Nick: I spent 10k and saw nothing after months[/FONT]
    [FONT=Helvetica][2/5/16, 12:46:52 PM] Nick: You guys should have been able to make something happen with 10k[/FONT]
    [FONT=Helvetica][2/5/16, 12:47:04 PM] Nick: I spend far less with BTB and get way better results[/FONT]
    [FONT=Helvetica][2/5/16, 12:47:17 PM] Nick: Thats out of the question though, not even going to consider it[/FONT]
    [FONT=Helvetica][2/5/16, 12:47:24 PM] Nick: I?ve wasted way too much time and money with you guys[/FONT]
    [FONT=Helvetica][2/5/16, 12:47:29 PM] Nick: I want to get the results that I paid for[/FONT]
    [FONT=Helvetica][2/5/16, 12:47:58 PM] Nick: Its been more than 6 months and 10k spent and we?re on the second site now where the keywords haven?t ranked in the top 100...[/FONT]
    [FONT=Helvetica][2/5/16, 12:48:12 PM] Nick: Nothing to argue about, talk to roman or whoever and then let me know[/FONT]
    [FONT=Helvetica][2/5/16, 12:48:17 PM] Nick: I?m tired of waiting[/FONT]
    [FONT=Helvetica][2/5/16, 12:49:33 PM] Tony Moustakas: Well there's no guarantee of getting it off the ground, like I said I'll have Theo go through the site as I'm speaking with Roman[/FONT]
    


    Warning of a shitlist:
    Code:
    [FONT=Helvetica][2/5/16, 1:41:15 PM] Nick: I just spoke with a mod who told me I need to contact you and request a partial refund[/FONT]
    [FONT=Helvetica][2/5/16, 1:41:19 PM] Nick: Do you accept or deny this[/FONT]
    [FONT=Helvetica][2/5/16, 1:41:24 PM] Nick: To be agreed upon[/FONT]
    [FONT=Helvetica][2/5/16, 5:40:26 PM] Nick: You can choose to ignore me, but I?m giving you a warning that you have 48 hours to respond before the shitlist as per their rules[/FONT]
    [FONT=Helvetica][2/6/16, 8:29:39 PM] Tony Moustakas: Hey Nick I can't agree to a partial refund[/FONT]
    [FONT=Helvetica][2/6/16, 8:30:20 PM] Tony Moustakas: I'd rather not go that route on BHW, we don't even do business there anymore but it's just a waste of time for you and I do not want to do that[/FONT]
    [FONT=Helvetica][2/6/16, 8:30:31 PM] Tony Moustakas: I have the guys working on the site[/FONT]
    [FONT=Helvetica][2/6/16, 8:30:55 PM] Tony Moustakas: I know your frustrated and me simply saying the guys are working on the site means nothing to you, I don't know what else to tell you though[/FONT]
    


    After this Roman (his business partner) contacts me:
    Code:
    [FONT=Helvetica][2/6/16, 9:23:40 PM] Roman: Hey Nick[/FONT]
    [FONT=Helvetica][2/6/16, 9:23:47 PM] Nick: Hi[/FONT]
    [FONT=Helvetica][2/6/16, 9:24:11 PM] Roman: How have you been?[/FONT]
    [FONT=Helvetica][2/6/16, 9:24:15 PM] Nick: Fine[/FONT]
    [FONT=Helvetica][2/6/16, 9:28:58 PM] Roman: I've heard from Tony and Tommy about the shitlist thread your opening.  I've got a proposition if your willing to hold off on the shitlist thread for 10 days.  I have not touched the site since I last let it index in November after our falling out.[/FONT]
    [FONT=Helvetica][2/6/16, 9:29:18 PM] Nick: Go figure[/FONT]
    [FONT=Helvetica][2/6/16, 9:29:27 PM] Nick: So I?ve been waiting for results[/FONT]
    [FONT=Helvetica][2/6/16, 9:29:31 PM] Nick: And nothing has been done for 2-3 months[/FONT]
    [FONT=Helvetica][2/6/16, 9:29:35 PM] Nick: Whats your proposition?[/FONT]
    [FONT=Helvetica][2/6/16, 9:29:57 PM] Nick: I?m likely not open to anything and I?m going to start the shitlist in a minute[/FONT]
    [FONT=Helvetica][2/6/16, 9:35:45 PM] Roman: We went back and forth over this a while back and it is exhausting to continue.  I would like 10 days to do some adjustments to the website (to be able to properly see the results) and if nothing moves then you can feel free to submit your shitlist in 10 days.  I know you don't want to wait for anything and at the end of the day you didn't care about the work being done; you cared about results.  [/FONT]
    [FONT=Helvetica][2/6/16, 9:36:36 PM] Nick: I?m not accepting that[/FONT]
    [FONT=Helvetica][2/6/16, 9:36:37 PM] Nick: I?ve waited[/FONT]
    [FONT=Helvetica][2/6/16, 9:36:40 PM] Nick: I?ve been patient[/FONT]
    


    This is the second site, 9 months of this same thing and its time I started this shitlist. I?ve done everything I can, every time I complain they do this same thing to shut me up until the next time with false promises and hoping I forget about it.

    In 9 months, I?ve received only 1 report which took them almost a week to get to me and there was less than 100 links in the report. I showed this to a couple of SEOs and they said it looked like a couple hundred spent in links. It finally came to my realization that they just took my money, claimed to be doing stuff and had this elaborate system they were building for my site, when in reality little to nothing was done. I can send the report and the 2 websites (that haven?t even ranked in the top 100 once) to whichever mod approves this.

    Heres all I have received from them:
    11,884 words in blog posts done by them and 1 report with < 100 standard backlinks which other SEOs told me were worth a few hundred tops.


    Here are the payments:
    Code:
    [FONT=Helvetica]Jul 20, 2015         Recurring Payment To    Xtremerank Inc.    Completed    Details Recurring Payment To Xtremerank Inc. XXXX98375H6871112         -$750.00    $0.00    -$750.00 USD[/FONT]
    [FONT=Helvetica]Jul 13, 2015         Recurring Payment To    Xtremerank Inc.    Completed    Details Recurring Payment To Xtremerank Inc. XXXX7470PV1857516         -$750.00    $0.00    -$750.00 USD[/FONT]
    [FONT=Helvetica]Jul 6, 2015         Recurring Payment To    Xtremerank Inc.    Completed    Details Recurring Payment To Xtremerank Inc. XXXX5772GP252593H         -$750.00    $0.00    -$750.00 USD[/FONT]
    [FONT=Helvetica]Jun 29, 2015         Recurring Payment To    Xtremerank Inc.    Completed    Details Recurring Payment To Xtremerank Inc. XXXX3241BF139574Y         -$750.00    $0.00    -$750.00 USD[/FONT]
    [FONT=Helvetica]Jun 22, 2015         Recurring Payment To    Xtremerank Inc.    Completed    Details Recurring Payment To Xtremerank Inc. XXXX5793W3445301T         -$750.00    $0.00    -$750.00 USD[/FONT]
    [FONT=Helvetica]Jun 15, 2015         Recurring Payment To    Xtremerank Inc.    Completed    Details Recurring Payment To Xtremerank Inc. XXXX3748LR8061059         -$750.00    $0.00    -$750.00 USD[/FONT]
    [FONT=Helvetica]Jun 8, 2015         Recurring Payment To    Xtremerank Inc.    Completed    Details Recurring Payment To Xtremerank Inc. XXXX6902JC912653X         -$750.00    $0.00    -$750.00 USD[/FONT]
    [FONT=Helvetica]Jun 1, 2015         Recurring Payment To    Xtremerank Inc.    Completed    Details Recurring Payment To Xtremerank Inc. XXXX19419K826251G         -$750.00    $0.00    -$750.00 USD[/FONT]
    [FONT=Helvetica]May 25, 2015         Recurring Payment To    Xtremerank Inc.    Completed    Details Recurring Payment To Xtremerank Inc. XXXX43468P580235W         -$750.00    $0.00    -$750.00 USD[/FONT]
    [FONT=Helvetica]May 18, 2015         Recurring Payment To    Xtremerank Inc.    Completed    Details Recurring Payment To Xtremerank Inc. XXXX782AH6344310         -$750.00    $0.00    -$750.00 USD[/FONT]
    [FONT=Helvetica]May 11, 2015         Recurring Payment To    Xtremerank Inc.    Completed    Details Recurring Payment To Xtremerank Inc. XXXX758WL1338000         -$750.00    $0.00    -$750.00 USD[/FONT]
    [FONT=Helvetica]May 4, 2015         Recurring Payment To    Xtremerank Inc.    Completed    Details Recurring Payment To Xtremerank Inc. XXXX246MH548823H         -$750.00    $0.00    -$750.00 USD[/FONT]
    
     
  2. OldSalt

    OldSalt Moderator Staff Member Moderator Jr. VIP Premium Member

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    Moosey has been notified he has 48 hours to respond.

    OS
    PS. Reminder to all who have current issues, keep it PROFESSIONAL. No name calling or other insults.
    Reminder to everyone else:
    Shit list rule #4:
    If you are not directly related to the situation, or are not offering information directly related to the situation: do not post in the thread.
     
    • Thanks Thanks x 1
  3. Moosey

    Moosey Senior Member

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    Putting together a response, I will post back shortly.
     
  4. Dagreyon

    Dagreyon Jr. VIP Jr. VIP

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    Typical. Unfortunately this is exactly what they did with the sites also. They say they're going to do something and never do. False promises non-stop. Its been over 48 hours and he said more than 24 hours ago that he will post back shortly. Ridiculous. Unfortunately I'm going to need to get my lawyer involved now. Appreciate the attempt though OS, but I don't see this going anywhere. This is exactly what they did to me with the sites for 9 months.
     
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    Last edited: Feb 13, 2016
  5. OldSalt

    OldSalt Moderator Staff Member Moderator Jr. VIP Premium Member

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    Last night I PMed Moosey that my 48 requirement for a response needed more than what he responded above with and that he's got 24 hours to respond.

    I see he's logged in since that point so there is no reason for him not to comply.

    OS
     
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  6. Dagreyon

    Dagreyon Jr. VIP Jr. VIP

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    Thanks OS (just realized I accidentally called you Jazz above). Its pretty clear they know they have no case and screwed me, otherwise what would be the hold up for them to respond if they had a case, especially given he's logged in multiple times and is aware of this.

    I've been looking for their physical address everywhere and can't find it. If anyone (hopefully you read this WILSON) can find me their physical address so I can give it to my lawyer, please let me know
     
    Last edited: Feb 13, 2016
  7. Moosey

    Moosey Senior Member

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    While it's unfortunate that Nick chose this venue, I'm glad for the public opportunity to share what happened with this campaign. Perhaps a public display of the events will help to create understanding. As opposed to what the title may suggest, there was three months of service, not nine. As can clearly be seen above, the first payment was made May 4th and the final July 20th.

    Specific instructions were set by Nick to build a solid campaign that would stand up to the constant negative SEO that hits his other sites (Skype chat: https://gyazo.com/1b28367b0737afa832e0fc7cb93115b2). We've had his previous site ranking and kept it ranking while consistently getting slammed by negative SEO, further supporting the necessity of setting up a bulletproof campaign. It was made clear that the beginning stages of the campaign were setting up the site before the link building would commence. It was no question that this was a massive work load to setup up the website to perform best for long term results. Nick made it clear that he's looking for fast results but to take the proper precautions when setting up the site to protect it from negative SEO. There is a large setup process with a campaign this large dealing in competitive niches. If we did not setup the site correctly, the rankings would never last.

    The following is a list of what was done with the website & campaign:

    - Research & competition analysis to plan the SILO structures, content requirements and content posting schedules. Diagrams were laid out to guide us through the process. (Majority of which was completed before he paid his first payment, setting up before we actually took on the campaign)

    - 86 000 words of website content (written by US writers - all unique and well researched) between the four separate websites merged into one full site, which have since been conveniently locked up. We have a folder containing all of the content which can be provided as needed.

    - Website development to lay out the content and structure the sites (Four individual WP installs, sub-domain for each SILO). We had to create a custom Wordpress theme in order to keep the look of his website. His original root domain caused issues which is why we decided to redo the website on a new domain. The CMS Nick was using created many duplicate pages, metas, and content.

    - A branded IFTTT network was built around his site and each of the four sub-domains. Dedicated sites were built as buffers, requiring a large amount of content and IFTTT networks around them as well. I do not want to go in much detail as we will be exposing our methods but I can provide you with any information you need privately OS. A dedicated PBN was in the process of being built, was scheduled to begin on month 4 even though the initial work had already begun.

    Proof of CTR work:
    https://gyazo.com/022be9815bf8a001ae9f4ece3d079343
    https://gyazo.com/4fe5dab0b44752da4d12c1ea5d58e9de
    https://gyazo.com/232cc30e845bc0952dc3bc246df10bad

    Example:
    https://gyazo.com/8f04ba97009f08aa5846618ab53582f3

    We can provide additional reports on the CTR work if requested.

    Proof of work on the PBN, although Nick had already cancelled by this point:
    http://www.gastroperfection.com/
    http://www.lucieslighthouse.com/
    http://www.bordersbadminton.net/
    http://riverbendtack.com/
    http://www.fauquierknights.com/
    http://www.mamboorleans.com/
    http://www.hcreekranch.com/
    http://www.sealedwithawish.org/
    http://www.thresholddance.org/
    http://www.parrotsinthepines.com/

    Each site had branded IFTTT networks built around them.

    We have all of the planning/research documents and diagrams, the content for the websites and the individual installs of each WP site to prove they were built. For both Nick's protection and our own, I'd rather not post the files publicly. If they are needed, I have no problem sending them over to you OS.

    The site was ranking in the top 100 for over 100 keywords once we launched it, without backlinks. These are extremely competitive niches that are prone to negative SEO, yet we were able to accomplish this without links. There is lots of trial and error involved with over-optimization on a site this large (Panda), so the rankings did not last and shot back down. The plan was to continue adjustments to the site as we're building links and boosting the CTR & traffic. As backlinks were built, it would become easier to identify the problems. This is where patience would have played its role, but I can understand Nick's lack of patience due to him not being involved or interacting with us through the beginning stages of the campaign.

    We started the external SEO around the third month of the campaign before he cancelled. Work stopped once the budget was depleted, he refused to continue even though we were just getting started with the external campaign. Had he continued, we'd be able to identify the problems and work through them as we usually do.

    Nick wanted a campaign that could withstand large amounts of negative SEO and that's exactly what we were building for him. He has made it clear he wants to see results but seems to have no interest in what goes on behind the scenes, so it's understandable that he's completely out of the loop with what work has been done. Nick didn't see the rankings come back so he reacted and did not want to continue as he thought we weren't doing anything and simply collecting money. When we'd explain what we're doing it would follow with, just do what you have to do. Lack of interaction definitely made this situation difficult. After advising Nick for almost 2 years that a more active role would produce better results, it's clear that it has fallen upon deaf ears.

    I'm still unsure of his expectations of the 6 months following him cancelling his subscription. In business, personally I would not expect anyone to continue work that was not being paid for. As mentioned above, as the budget was depleted, all work was stopped. If anyone has any questions, please do let us know as I am happy to answer them for you.
     
    Last edited: Feb 14, 2016
  8. Dagreyon

    Dagreyon Jr. VIP Jr. VIP

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    No one said I paid for 9 months, I said I paid $9,000 over 12 weeks and waited 9 months. You guys even agreed after the 3 months of payments that you understood why I canceled and you said you would continue to work on the site until the rankings improved, which of course never happened. Its pretty clear that you agreed to keep working on the site until something happened because I waited, then you decided that you guys ruined the site and we had to start with a new site.

    100% agree with all this but conveniently enough for these guys, their lack of work/success on the project, negative SEO could never be an issue because I never even ranked in the top 100 let alone the first page where negative SEO actually happens.

    The website development was done by my team, not them. I removed their access to the sites only after I started the shitlist which I think any reasonable person would do also.

    I don't think you going into detail is going to be much of an issue. Your methods or lack thereof didn't even rank my website in the top 100, so I say you fire away with all the details, its clearly not much of a method...

    Not sure why you stopped doing the Private PBN when you had more than enough money to make that happen. Everything I've read on what you've done sounds like it cost a small portion of the $9,000 I spent, but I'll let OS determine what he thinks.

    This is a joke, I was patient and 100% cooperative throughout the entire process and I waited 9 months. I was more patient than majority of other people would be. This shitlist should have been started 4 months ago, but I trusted you guys and was patient.

    Again, this is ridiculous. You guys said you understood my frustration and that the work would continue to get the site ranking before I started paying again, so how can you make it seem like I just canceled and thats why no work continued, its very clear you guys agreed to keep working on the site to do what needed to be done based on what you and Roman told me, which I included in my initial post here.

    What are you talking about? I paid you guys to do SEO and gave you WMT, Blog accounts etc. Not sure what lack of interaction you are referring to or why you need me to interact when you're doing the SEO and you have all of the tools you needed on my side to do blog posts, WMT etc. I most definitely have interest in what goes on behind the scenes, you guys just wouldn't keep me in the loop of what was going on. I received 1 report throughout the 9 months and only after I bugged you guys for a week to get it. Again, I want to make it very clear, the site NEVER even ranked in the top 100, so his implication of it ranking at one point in time is simply not true.
    I'm really confused what you're trying to argue here, this all is YOUR job, not mine.

    Again, this is RIDICULOUS. Get away from the weekly payment and focus on the $9,000 spent. Who cares if I paid weekly, I paid you $9,000 dollars and I should get work for that, which I didn't. You guys did as little as possible, kept stringing me along and I never got any results at all. Sure I don't pay for results, but for what I paid, I didn't get what work I should have had done. Furthermore, YOU GUYS agreed that I should have seen results at the end of 3 months and understood me canceling and throughout this whole process you made it clear to me you were still working on it.
    Did you forget what you told me last week?
    [2/5/16, 12:43:02 PM] Tony: It's not that nothing has been done, there's definitely a problem with the site
    [2/6/16, 8:30:31 PM] Tony: I have the guys working on the site
    [2/6/16, 8:30:55 PM] Tony: I know your frustrated and me simply saying the guys are working on the site means nothing to you, I don't know what else to tell you though

    OS, I'll leave this up to you. Anything you need from me, let me know.
     
    Last edited: Feb 14, 2016
  9. OldSalt

    OldSalt Moderator Staff Member Moderator Jr. VIP Premium Member

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    Ok, Obviously I'm going to need to see the full logs - start to finish. I understand that this will likely be huge and will take one of you a bit of time to go through it top to bottom and remove the personal info. Before you begin removing that personal info, I want you to save a 2nd, unmodified copy. I will be sending you both the email address I used for issues like this.

    @Moosey, I will need to see a complete breakdown - what, when etc. I want every report, every article - I want to see it all.

    @both of you - I'm not sure that either of you saw the previous SL with Youtube-Toys and Ruoall, but I will say the same to you. It would be far better for you two to work out a compromise that you can live with than for me to come to a decision for you. I would highly suggest you 2 check your emotions at the door, put on your brains together and try and work it out.

    OS
     
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  10. Dagreyon

    Dagreyon Jr. VIP Jr. VIP

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    I asked for a partial refund before starting the SL, which can be seen here:
    [2/5/16, 1:41:15 PM] Nick: I just spoke with a mod who told me I need to contact you and request a partial refund
    [2/5/16, 1:41:19 PM] Nick: Do you accept or deny this
    [2/5/16, 1:41:24 PM] Nick: To be agreed upon
    [2/5/16, 5:40:26 PM] Nick: You can choose to ignore me, but I'm giving you a warning that you have 48 hours to respond before the shitlist as per their rules
    [2/6/16, 8:29:39 PM] Tony: Hey Nick I can't agree to a partial refund
    [2/6/16, 8:30:20 PM] : I'd rather not go that route on BHW, we don't even do business there anymore but it's just a waste of time for you and I do not want to do that
    [2/6/16, 8:30:31 PM] Tony: I have the guys working on the site
    [2/6/16, 8:30:55 PM] Tony: I know your frustrated and me simply saying the guys are working on the site means nothing to you, I don't know what else to tell you though.

    I am open to work something out, they were not unfortunately.

    Given that my old laptop broke I don't have the full log but if they can not give that information, I can attempt to retrieve it from my old HD, but I'm not sure if it will work.
     
    Last edited: Feb 14, 2016
  11. OldSalt

    OldSalt Moderator Staff Member Moderator Jr. VIP Premium Member

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    Dagreyon,

    Yes, I realize that you had tried before - I was encouraging you both to put your emotions aside and go back and try again. They may be more likely to now that this SL is now ranking for their site name xtremerank on Google. Companies value their company reputation and once they realize that this is bad for them, are often more likely to try and work things out.

    I am just asking that you both give it an honest try - otherwise I'll need the info above and we can go forward.

    OS
     
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  12. Dagreyon

    Dagreyon Jr. VIP Jr. VIP

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    I requested a partial refund more than 24 hours ago and still no word.

    [2/14/16, 9:59:54 AM] Nick: As per OS' post in the SL, I am trying to open up the communication again and request a partial refund to be agreed upon.
    [2/14/16, 10:00:02 AM] Nick: Do you agree to this?
     
  13. OldSalt

    OldSalt Moderator Staff Member Moderator Jr. VIP Premium Member

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    I chatted with him earlier via skype - he should be in contact with you soon if he hasn't already.

    OS
     
  14. Dagreyon

    Dagreyon Jr. VIP Jr. VIP

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    I have still received no response.
     
  15. UserBanned

    UserBanned Registered Member

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    Dagreyon, you're not the only one. I spent almost $3,000 and didn't see any real results. To be honest, I only hired these guys because I assumed BigBuddy was associated with them since he started the thread (my lack of judgement). Ironically, I stumbled across this shit-list searching for the original "Xtremerank" thread to complain that the links I spent so much money on have been deleted after just one year. I think this service was a waste of money and I'd like to get reimbursed. None of my keywords even cracked page 10.
     
  16. Dagreyon

    Dagreyon Jr. VIP Jr. VIP

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    Ironically I've had people PM me since I started this saying the exact same thing. It appears I'm not the only one.

    OS, I still have heard nothing at all from either of them and I'm on Skype all day.
     
  17. Dagreyon

    Dagreyon Jr. VIP Jr. VIP

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    Unfortunately still no word and more PMs from people saying they had the exact same thing happen to them. Seems i'm not the only one, I advised them to post in this thread also.
     
  18. OldSalt

    OldSalt Moderator Staff Member Moderator Jr. VIP Premium Member

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    I am advising him that he's got 24 hours to get fully engaged or he will be temp banned until it's resolved.

    OS
     
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  19. UserBanned

    UserBanned Registered Member

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    I don't think being banned on BHW is of any concern to him. As he stated, "..we don't even do business there anymore". I think if you really want him to take notice, you have to hit him where it hurts. Maybe our voices will finally be heard then.

    STEP: 1
    Leave your experience about this service on their social profiles
    facebook dot com/xtremerank,
    twitter dot com/xtremerank
    plus.google dot com/+Xtremerankseo/about
     
    Last edited: Feb 19, 2016
  20. Dagreyon

    Dagreyon Jr. VIP Jr. VIP

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    For right now, remove their personal names and info until this is finalized because thats against the SL rules to post personal info, at least for now until we potentially have to go after them legally depending on how this goes. Thanks for the post but I just wanted to post the actual links:
    https://www.facebook.com/xtremerank
    https://twitter.com/xtremerank
    https://plus.google.com/+Xtremerankseo/about


    Their new website is https://www.rankusnow.com which is where they now seem to do their business. Just to clarify though, t0mmy left RankUsNow and is no longer associated with them (not surprised).
     
    Last edited: Feb 19, 2016