Scrapebox Purchase!!! They won't Activate m account and won't answer my messages?

sentry

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24+ hours for me... Nobody answers the phone number listed, or replies to email. Definitely not a weekend or holiday... Not here to bash, but this shit is unacceptable
 

proxygo

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Yes, we set you up with a free license for you to check proxies and operate your proxy service. Also advertised you on the ScrapeBox.com website (https://web.archive.org/web/20140208081351/http://www.scrapebox.com/proxy) which we have been offered a ton of money for and turned down, also I've got thousands of emails i have personally included your sales thread link in of people wanting proxies.

We had zero obligation to do any of this, all done for you free, to help you and as you said yourself you made a lot of money from this arrangement.

We started getting complaints about your service, the quality of proxies and hoops people had to jump through to buy from you. We also got ripped of thousands of dollars by another proxy service at the time operating on BHW. So we pulled all promotion and stuck with one provider MyPrivateProxy.net who have been absolutely brilliant and trouble free for 7 years.

So pretty disappointing to hear you say this, and not something i would bring up several years later and complain about especially when you never even bought a license but that's just me.
@Sweetfunny i never had chance to reply to this but i will now. the arrangement we had was mutual
i got a free license which cost you nothing, yes it helped with my service.
in return i promoted scrape box as a product on a few sites outside bhw between 2011/17
quit pro quo, 1 hand washed the other......................you did me a favor which i thank you
for, i also returned it..................BUT..............................

Code:
We started getting complaints about your service, the quality of proxies and hoops
 people had to jump through to buy from you

odd - from 2009-19 i ran 5 sales threads on bhw, 0 refunds 0 issues, my rep 100%
and there where 0 hoops to jump through, i had 1 rule, 1.........and that rule was
i didnt sell to new members as a lot where returning banned members who had
scammed people b4, and that is my right to set that rule..............
and doing so is why i have 0 refunds - 0 scams on my 5 sales threads over 10 yrs.

and ive never had a complaint about my proxies - and i cant stop buyers posting
neg feed back and there isnt any............................
anyways this is way past tense 2017........that was a lifetime ago........
i wish you well sweet i dont sell proxies anymore.......2002-2019 retired......................
and i thank you for getting me started on bhw 2011 - but i returned the favor
by linking your product on a few sites back then......so i consider us even .

ps - i only ever used scrapebox for 1 thing........testing all the proxies i
port scanned in MY port scanner.........and i was dam good at port scanning
google proxies by the thousands....the quality of my proxies was based
on YOUR PROXY TESTER...............

SvSNVK2.jpg


case closed.
 
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Sweetfunny

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24+ hours for me... Nobody answers the phone number listed, or replies to email. Definitely not a weekend or holiday... Not here to bash, but this shit is unacceptable

The original starter of this thread a year ago intentionally entered in the wrong license details, and it's the reason why 99% of issues occur with people not being able to activate or transfer a license.

We tell people over and over, you need to save 2 simple things. 1) Your license email 2) Your PayPal Transaction ID in order to activate or transfer a license. Sadly multiple hours every week is spent dealing with this issue because people don't read or just delete their purchase receipt.

So please let us know which license you are having issues with, i can look it and and post here exactly what happened.
 

LuckyGamble

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Sadly multiple hours every week is spent dealing with this issue because people don't read or just delete their purchase receipt.
Maybe you could figure out a better way for clients to log in to your service. Sometimes a solution that is easy for us devs it's hard for customers. Sometimes we have to adapt to our customers man :)

Maybe something like adding a "log in" section where users have to register would be easier to handle in the long term :)
 

loopline

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Maybe you could figure out a better way for clients to log in to your service. Sometimes a solution that is easy for us devs it's hard for customers. Sometimes we have to adapt to our customers man :)

Maybe something like adding a "log in" section where users have to register would be easier to handle in the long term :)
That would probably result in catastrophe. I mean scrapebox has been installed on millions of machines, even fortune 500 companies use scrapebox.

So 1 - if that many people can figure it out and work with it, then I would propose that the few people who enter the wrong info are the ones who need to change.

2 - if you change the system, then it would probably force all those people to learn a new method and reactivate, which is pointless to make that many people change and learn a new way to so that the few don't have to worry about it

3 - You can't help some people. Ive been in customer service in person for 1.5 decades and online for another decade, some people don't want to be helped, some do. But if you changed the whole system to make it as easy as cake for the few who mess it up, most of those same few would still be the ones who mess it up.

I don't know what the specific person above is having an issue with, Im making general observations.

Just sayin.
 

LuckyGamble

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1 - if that many people can figure it out and work with it, then I would propose that the few people who enter the wrong info are the ones who need to change.

Maybe you can keep the system for the ones logged in already and the new clients get to use the new log in system. This way not everyone has to change to the new log in system.

2 - if you change the system, then it would probably force all those people to learn a new method and reactivate, which is pointless to make that many people change and learn a new way to so that the few don't have to worry about it

You can keep the old system for old customers and change to the new system to the new customers. I think it's a good way to go. Keep the current customers as they are and just change the log in system to the new customers.
 

fb3003

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Maybe you can keep the system for the ones logged in already and the new clients get to use the new log in system. This way not everyone has to change to the new log in system.



You can keep the old system for old customers and change to the new system to the new customers. I think it's a good way to go. Keep the current customers as they are and just change the log in system to the new customers.
and you are asking the service provider to maintain 2 different models?! do you realize what kind of headache and expense you bring to the business?!
 

LuckyGamble

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and you are asking the service provider to maintain 2 different models?! do you realize what kind of headache and expense you bring to the business?!
In my experience, it's not an extra expense.
 

Sweetfunny

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Maybe you could figure out a better way for clients to log in to your service. Sometimes a solution that is easy for us devs it's hard for customers. Sometimes we have to adapt to our customers man :)

Maybe something like adding a "log in" section where users have to register would be easier to handle in the long term :)

This is exactly what we used with ScrapeJet, was a login system where users could login and manage/reset their own licenses. However this was even more problematic, it was more steps and a user had to remember their login information plus their license information to enter in to the software.

With ScrapeBox, all you need to know is the email address you used for purchase, and the PayPal Transaction ID. A Transaction ID from PayPal is automatically:

1) Recorded and searchable in the buyers PayPal account for 3 years, and indefinitely via PayPal support and downloadable as a spreadsheet in PayPal's logs.
2) Located in the the receipt emailed by PayPal, so it's in the users inbox possibly for life with the GB's of storage most email accounts have.
3) And should be also saved by the user on their PC, and/or backed up to DropBox/OneDrive or whatever method all their other licenses codes for other programs are stored. We have bright red text on the activation window telling people to save this info.

Which means the data should be in 3 independent locations in 3 different ways, pretty much the gold standard for data backup and redundancy. So as you can see, you really have to go out of you way to lose all trace of license info. The problem with ScrapeBox is two fold. A lot of people paid just $47 for a lifetime license 10-12 years ago so a lot of time has passed. And because ScrapeBox is so cheap, people are less bothered about looking after their license info. If it was a $500 program I'm sure they would have their license data backed up in several places, even printed on paper and pinned to the wall.

At the end of the day, until we start using facial recognition for license authentication you are going to have people lose everything no matter what we do on our end.
 

Sweetfunny

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24+ hours for me... Nobody answers the phone number listed, or replies to email. Definitely not a weekend or holiday... Not here to bash, but this shit is unacceptable

Right, i believe I've matched you up. You lit up our inbox and phoned at 4am leaving a voice mail ranting this shit was unacceptable, and we were just out to take peoples money and 24 hours you waited for an activation code. But, you had everything including the download, the Transaction ID and activation instructions. You waited a day to receive a serial code when you didn't need to, it's not what the instructions say and you had everything needed immediately after you made the payment.

I don't know if you were in a rush and just didn't read the instructions, but you waited 24 hours for nothing and our support copped it.
 

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qwerty_123

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Why did you wait 11 years to buy scrapebox? I bought it three weeks after hearing about it? Currently bookmarking tutorials to go through.
 

LuckyGamble

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This is exactly what we used with ScrapeJet, was a login system where users could login and manage/reset their own licenses. However this was even more problematic, it was more steps and a user had to remember their login information plus their license information to enter in to the software.

With ScrapeBox, all you need to know is the email address you used for purchase, and the PayPal Transaction ID. A Transaction ID from PayPal is automatically:

1) Recorded and searchable in the buyers PayPal account for 3 years, and indefinitely via PayPal support and downloadable as a spreadsheet in PayPal's logs.
2) Located in the the receipt emailed by PayPal, so it's in the users inbox possibly for life with the GB's of storage most email accounts have.
3) And should be also saved by the user on their PC, and/or backed up to DropBox/OneDrive or whatever method all their other licenses codes for other programs are stored. We have bright red text on the activation window telling people to save this info.

Which means the data should be in 3 independent locations in 3 different ways, pretty much the gold standard for data backup and redundancy. So as you can see, you really have to go out of you way to lose all trace of license info. The problem with ScrapeBox is two fold. A lot of people paid just $47 for a lifetime license 10-12 years ago so a lot of time has passed. And because ScrapeBox is so cheap, people are less bothered about looking after their license info. If it was a $500 program I'm sure they would have their license data backed up in several places, even printed on paper and pinned to the wall.

At the end of the day, until we start using facial recognition for license authentication you are going to have people lose everything no matter what we do on our end.

I totally understand. But my opinion was that you could offer several ways for people to log in. Either the legacy option of using paypal email/txid or some kind of email/password system
 
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