Last spring the motor on my power window went out. Normally I fix this kind of thing myself. I probed around the driver door and decided I didn't want to risk damaging it. Plus, it looked like the motor was buried deep inside the door and I didn't know if they had to cut metal, etc... to get it out or what. So, I decided to pay a "professional" and took it in to a local shop that had been recommended to me by someone I knew. $100 for the new motor, and $100 for the labor. It was ready by the end of the day. When I went to pick it up, I didn't get a receipt for the new motor. Usually, when a shop buys a new part, they give you some receipt showing where it came from, how much it cost, warranty information, etc... I asked for a receipt. "The Mechanic" didn't get a receipt. I became suspicious, and so I asked if I could have the old motor back. Owner of the shop when to the back, and then came back a minute later and told me "The Mechanic" threw the old motor away. Nothing I could do. The window worked now, so I figured they must have fixed "something". Now it's 6 months later, and the window stops working. This time, I decide I'm going to dig into this door and find out if they replaced the part or not. They didn't. The motor is OBVIOUSLY years old. The aluminum housing is stained and pitted, there is red-rust on the outside of it from something, the insulation on the wires is old & stiff, and there are ink marks on the part from the factory. You don't see those marks on after market parts. Those marks are for the assemblers at the factory. This is the original factory part. There is absolutely no doubt about it. Anyone can look at this part and know this. So, what do I do? My first thought was, to do the "right thing" and meet with the owner in person, so he could see me, remember who I was, look up my repair and get some sense of what's happening. I figured this is better than an angry phone call, or a threatening letter. Let him see who I am, who I've been to him, etc... NOTE: This guy stole from me. It wasn't "The Mechanic". The Owner ripped me off. He might want to blame "The Mechanic" (who conveniently no longer works there), but I know better. I want him to know this. I want the Owner of the shop that ripped me off to know that I know that he ripped me off, and it wasn't "The Mechanic". Why? Because I don't want him to use the fact that "The Mechanic" did all this during the negotiation phase. I intend to get some things from this owner, either he can voluntarily give them, or I'll take him to court. And this is where I need help. Because I don't know how much is too much. Obviously he owes me $200. And he owes me something for the time I wasted. And he should be punished for ripping someone off. And he should also be punished for ripping ME off. I work with my hands. I'm not some soft intellectual that doesn't know his way around an engine block, nor some fey hair dresser with mousse and eye shadow. I take the fact that he pulled this on me personally insulting, even more than just ripping me off, he ripped ME off. And so I want extra punishment for that. So, this is getting long. But here is the threat. Police Report (possible criminal charges and also evidence for court) BBB complaint Google+ Local review Yelp Review CitySearch Review and about 25 other online review sites. Or, he can pay me. Here's my thinking. What's reasonable? What's possible? What's Do-able?