Recorded Call: Guy Tries To Cancel AOL

I kinda see the agent's point that he saw useage and didn't want the customers (who are usually clueless about what make their internet work) to cancel a service they'd find they did need, it should have been "Yes, sir" after the third request and then the agent could send a message to all the other agents that Mr. Ferrarri would be calling back to set-up a new AOL account within the hour. lol

After about ten polite requests to cancel the account:

AOL AGENT: "I'm just rying to help here"

CUSTOMER: "I called to cancel the account, helping me would be cancelling the account"

Nice!

ya i think i heard about this one a couple years ago.

They played the call on the radio.

The AOL employee got fired.

But he's just a scapegoat. The corporations give employees incentives to NOT LET PEOPLE CANCEL.

They have a set of employess who they train to use a bit of psychology and to keep waiving meat in front of the callers nose so that they won't cancel whatever.

I've gotten used to dealing with those guys.

What I do now, is, while they are going through their speach, I play HALO on my computer and turn the volume up real loud.

So as the guy is trying to convince me not to cancel whatever, he hears constant gun fire and me shouting "DAMN HE KILLED ME"

it works good

thats the only thing i've found that makes them give up

tony-raymondo said:

ya i think i heard about this one a couple years ago.

They played the call on the radio.

The AOL employee got fired.

But he's just a scapegoat. The corporations give employees incentives to NOT LET PEOPLE CANCEL.

They have a set of employess who they train to use a bit of psychology and to keep waiving meat in front of the callers nose so that they won't cancel whatever.

I've gotten used to dealing with those guys.

What I do now, is, while they are going through their speach, I play HALO on my computer and turn the volume up real loud.

So as the guy is trying to convince me not to cancel whatever, he hears constant gun fire and me shouting "DAMN HE KILLED ME"

it works good

thats the only thing i've found that makes them give up

Click to expand...

LMAO, in my case i will be playing call of duty: modern warfare 2 soon!

Haha, I also heard this call on a radio station. AOL was a pioneer in BH LOL

Seriously, I remember when dial-up was still the norm, I had a girlfriend who purchased a computer and it came with a "free" aol subscription. She somewhere along the line had to put in a CC number. Lo and behold, she got a charge for $100 for some type of service through them that she had never even heard of. It fucked her account up bad, caused a lot of misery for a few days. She finally got it cleared up and the charge was reversed....ONLY TO HAVE THE SAME CHARGE AGAIN ONE MONTH LATER.

AOL sucks and nothing anyone on here does is more BH than those fucks. That phone call is ridiculous.

Where the hell is the call? I've clicked like a dozen links.

ForeverNever said:

Where the hell is the call? I've clicked like a dozen links.

Click to expand...

Just scroll down a bit and you can see the embeded audio player.

lol that's a classic one...it goes to show just how AOL has gone about digging their own grave over the years.

In the UK I had a DSL account with Freeserve, who became Wanadoo who then became part of Orange. When I went to cancel my then Orange account, having been a customer for like 6 years, they promptly told me I have no account with them to cancel.

I told them they will billing my credit card every month, which they said was impossible...

After I believe 6 months of sending them CC bills and letters etc (and being concerned that they did not just turn me off completely as I know people who had a real problem changing DSL companies in the UK) they at last understood I had an account, in fact I had two accounts ... one registered at the right address without any CC or payment informaiton (the one I was using) and another which the payments were actually being taken for to a house some 200 miles away.

I then asked them to cancel and they told me I needed to give 1 months notice!!!

Needless to say in the end they did cancel it and even refunded me the previous 6 months costs... not 100% related to this AOL call ... but you only wasted 60 seconds of life reading it

haha that guy sounds like a jackass

instead of playing halo sounds...

the next time i have to cancel something and it's something like this - where the guy has to tell you all this crap in hopes you change your mind, i'm gonna play porn sounds (a girl moaning for example) and be like, LISTEN MAN, I'M REALLY FUCKIN BUSY, CAN YOU PLEASE JUST CANCEL IT SO I CAN GET BACK TO F'KING MY SYSTER? THANKS!

*evil laugh*

haha muchas gracias for the laugh.....

not funny even boring ;x