Thanks Dave, for your informative post and since you did ask for suggestions, I'll just jump right in there with a few! You mention that the I-Trade system is similar to eBAy's feedback system and that is a good thing but such systems have intherent flaws and I'll tell of some of them based on my extensive experience as an eBay Power Seller who at one time had 3 selling accounts, each with well over 1000 positive feedbacks at over 98.5% positive. First, there is about 1 1/2 - 2% of the people out there whom you will not and cannot make happy, no matter what you do; even if they have recieved a product or service and you completely refund them. This is true in virtually all aspects of business, so recognise that fact and do not let such people intimidate you as a seller. I once had a guy who demanded a 20% refund because the USPS took 7 days to deliver an item instead of the usual 3-5 days. This fellow told me that his refund requirement would go up by 10% each day until I refunded him or he would leave negative feedback. I told him to go pound sand and to go ahead and do whatever he felt big enough to do. Well, he left negative feedback and I then sent copies of his emails to eBay which considered them to be "feedback coercion" and eBay then suspended him but could not and would not remove the negative which he left! Go figure! eBay will not allow a new user with less than a certain feedback score of thier own to leave negative feedback without the case meeting certain conditions. Here is a good example of how such a feedback system can be abused by buyers: Seller A offers downloadable software for use on Windows systems but Buyer A has a MAC and the software won't work on a MAC. Buyer A doesn't read the listing and buys it anyway then finds out that it it not compatible with his system. Buyer A then requests a refund, saying that the soft won't work on a MAC. Is the seller obligated to make a refund? Nope, as in this instance the seller was very clear in stating that the soft was intended for use on Windows systems. Now if the seller is smart, he or she will just make the refund simply to get Buyer A to go away and never do business with them again as Buyer A is not smart enough to do business with! If Seller A had said that the software was MAC compatible and it was not, then Seller A is 100% obligated to make a refund! If Buyer A cannot make the software work because Buyer A doens't read the instructions, is Seller A obligated for a refund? Nope but again see paragraph above and refund they guy just to get rid of him! In another instance I sold a used engine fan for a 1959 Mercedes Benz, Model W110, 190Dc to a guy in New York who in a few days started emailing me that I had sold him the wrong part! Well, since I personally took the fan off of a 1959 Mercedes Benz; W110, 190Dc, I knew it was correct for that car. Turns out that the buyer had a 1984 Mercedes 190D and since an engine fan for that car with clutch is about $250.00, he had engaged in magical thinking and decided that a fan from a car built almost 30 years before his would fit! Did I refund him? Not on your life as I was very clear in what I was selling and the part did indeed fit the car specified in the listing. On the other hand, such a feedback system can be very effective in spotting fraudsters and can actually help sellers improve their product or service. There should be in place some sort of system or process which prevents feedback coercion lest members recieve an undeserved negative rep. My $.02.