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PP put 21 day hold on a seasoned EB account, then 5 days of instant funds - I canceled an

Discussion in 'Ebay' started by Defon, Jan 21, 2015.

  1. Defon

    Defon Regular Member

    Apr 18, 2009
    Likes Received:
    Online Sales
    PP put 21 day hold on a seasoned EB account, then 5 days of instant funds - I canceled an order (PER Customer request) and they now put a 21 day hold on my funds.


    So I made a 2nd PP account on one of my EB accounts. On PP1 (with same info) funds are instant. But on PP2, they have been held for 21 days for about 2 months. Then 5 days ago they became instant funds available on each sale.

    I made 10 sales for about $800, then they seemed to go instant. FYI

    Then some dumb customer asked to cancel an order since their credit card wasn't going thru, well I like to be nice and agreed. Then the next few sales that came thru are all 21 day holds again.

    I rock at shipping , fast out , arrives at customers in 2 business days every time with tracking. This account is perfect... but wtf EB? Why punish me for canceling an order upon request?!!!

    Luckily I have several accounts and I will just slow sales down again till these are instant funds... but this is such BS.

    EB is so worried about losing that $8 fee they punish the seller for giving good customer service.
  2. toml3030

    toml3030 Elite Member

    Aug 16, 2014
    Likes Received:
    did you already take out the funds when the customer cancelled?
  3. Ebaymania

    Ebaymania Newbie

    Jul 19, 2014
    Likes Received:
    Hi Defon,

    I had a similar problem on EB but I avoided any and all possible flags raised but sending the buyer a refund by using the "Send $$$ To" feature on PP. This in return gave the buyer the refund he wanted and allowed me to ontinue on EB return free.

    By the way I saw a recent post of you discussing how to sell on EB. By any chance could you tell me which do you personally use, a VPS, VPN or Proxy? I hear a lot of people talk big talk about trading on EB but then I catch them asking for advise, I rather hear from someone who has been and still is up and running. So far I'm good on PP by using hotspot shield elite VPN I run into alot of problems, but I manage. When I try with EB on the other hand, I got suspended after the first two sales, they don't tell me the reason but PP gave it up the it's due to the multiple IP addresses and different Locations. Any advice here?