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please help! how do i compain to google??

Discussion in 'Black Hat SEO' started by tony20, May 31, 2011.

  1. tony20

    tony20 Power Member

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    Hi guys

    i have a website for my local business and i am on google places. I have 8 genuine reviews from loyal customer that i have worked for years.

    Now today, some bastard!! (probably a competitor!) gave me a bad review! i'm truely pissed off! The persons says, "computer hacking is illegal, i will report you!"

    What the hell is this guy talking about!!! The website is 120% white hat, 7 years old and a PR3! Not blackhat what so ever! and my business is carpet cleaning! Nothing to do with computers or hacking! So its clearly some form of spam!

    Can some please give me a direct phone number for google UK or an email address of someone as i need this matter delt with ugently as its making me out to be some kinda crook!

    Very angry at the moment!

    thanks in advance
     
  2. HDShock

    HDShock Registered Member

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    I honestly don't have the number but just to kind of calm your nerves a little bit. Google is pretty good about having the bad review taken off.

    We had that happen to one of our companies, and the listing was gone the next day.
     
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  3. mrdexter

    mrdexter Junior Member

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    Use the respond publically as owner, but keep your reply professional and polite or you'll do more damage than the review did.

    I think you may have a case under off topic review, there are details here with a report abuse link. Add the google bit at the beginning as I can't post links.

    support/places/bin/answer.py?hl=en&answer=187622&rd=1
     
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    Last edited: May 31, 2011
  4. tony20

    tony20 Power Member

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    thanks guys, the comment had disapeared once i reported it as spam, but its now back again! :( i dont know if it is the same one or the arsehole created another review! pissed off!
     
  5. TNphoneman

    TNphoneman Senior Member

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    You need to respond with the facts. i.e. this is a carpet cleaning company not a computer company etc. #1 thing is to keep your cool and #2 is to not just ignore it. When you respond with the facts, people will see the fool for what he really is.

    You can post something like....

    "You must have mistaken my company for another one that you have been dealing with as we are a carpet care company and not a computer company. If you need to discuss this further feel free to contact us at any time.

    Gotta go meet a friend from Sicily at the airport now but call any time...LOL"
     
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  6. tony20

    tony20 Power Member

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    Thanks, i'll see if google will remove first, I hate the fact that this arsehole just gets away with it and can do it again in the futrue if he feels the need! :(

    I hope they remove it quick as its pissing me off!

    The new review abuse says "Hacked into my system..That is illegal..I will report it to the local authorities"
    What the fuck is this c unt playing at! I wish i knew where this low life lived!
     
  7. download

    download Jr. VIP Jr. VIP Premium Member

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    LOL, is this guy seriously that dumb? At least he could post something like "he screwed up my carpet"
     
  8. tony20

    tony20 Power Member

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    i know! But doint give him any ideas! lol

    Hopefully google will see it that way too and ban his sorry ass!
     
  9. Katarina

    Katarina Junior Member

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    Hi Tony. Im Katarina and I work for Google UK. I can remove the negative feedback and ban the spammer. Just pay $117 as deletion fee and we will work on it asap. Please advise.
     
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  10. tony20

    tony20 Power Member

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    I advice you stick your offer up your arse!

    how about removing it first, then you'll report you to your boss for blackmail?? sound fair? :)
     
    Last edited: Jun 1, 2011
  11. tony20

    tony20 Power Member

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    and she got thanked for a stupid post?? the mind boggles....:confused:
     
  12. Drink More Tea

    Drink More Tea Regular Member

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    You should ask for your money back...