Pinterest account with 2.8 million followers got blocked!

Discussion in 'Pinterest' started by Danishazizi, Aug 12, 2016.

  1. Danishazizi

    Danishazizi Newbie

    Joined:
    Aug 12, 2014
    Messages:
    36
    Likes Received:
    2
    Occupation:
    Student
    Location:
    Prague, CZ
    Hi there, A week ago i got an email from Pinterest that they have suspended my account with 2.7 million followers for breaching their TOS. They gave me a link to appeal the decision within 7 days. I tried to follow the link but that never worked. It was a broken link. Secondly i tried to contact them through the help center but no real person will look into my case. I get the same robotic reply every single time. I have tried to contact them more than 10 times and now i am not able to contact them anymore with my original email id. So the question is did someone else face such a problem? Or is there someone who can help me in getting back my account? It has been a worse one week for me cuz i can't get in touch with them. Please if anyone has some experience with it help me. Thank you.
     
  2. JasonGraham

    JasonGraham Regular Member

    Joined:
    Oct 2, 2015
    Messages:
    322
    Likes Received:
    90
    If they dont respond to your e-mails the best solution would be to call their customer service phone number, but if you broke their TOS you better have a good explanantion (also if your account is a female account and you are a man and you talk to them on the phone they will be suspicious and ask questions you better be prepared)
     
  3. cyrusdavirus

    cyrusdavirus Power Member

    Joined:
    Aug 18, 2012
    Messages:
    519
    Likes Received:
    107
    Ouch, that hurts. Did they say what part of the TOS or do you have an idea how it was breached? I had 2 accounts suspended and reinstated simply by contacting support. But they're nowhere as big as yours. I don't know if that's a factor.
     
  4. Malcolm Max

    Malcolm Max Regular Member

    Joined:
    Aug 12, 2016
    Messages:
    265
    Likes Received:
    85
    Gender:
    Male
    Occupation:
    Web Development, IM
    wow 2.7 mill !! You need call them directly and be prepared for any question.
     
  5. cnn8193

    cnn8193 Junior Member

    Joined:
    Oct 26, 2010
    Messages:
    134
    Likes Received:
    37
    Het OP,
    there are two automatic replies that Pinterest sends over when you open a case with them.
    Make sure you respond to the original e-mail thread, even speaking with robo for the first couple of e-mails. On the third e-mail there should be a real person, who will look at your account and send you a response.