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PaysafeCard want to Steal my Money

Discussion in 'Black Hat SEO' started by Deutsch69, Dec 13, 2016.

  1. Deutsch69

    Deutsch69 Senior Member

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    i brought paysafecard last year and photographed them in my iphone and i fired ticket so noone else use it as i kept copie of them in my mobile, recently i was on vpn and attempted to purcashed a service but pin got LOCKED Due IP of German and ticket were brought in france.

    i contacted customer service and i was asked for copy of ticket and id card
    i sent them both and i got this reply :

    Thank you for your email.

    As we already informed you, unless you can provide us with a single legible photo of your voucher physically next to a valid passport or driving licence we will not be able to assist you any further. We advise you to always keep your ticket after purchase.


    I Reexplain them in details what happene but still they wouldn t unlocked my pin although its mine and it still has 40Euro credit. Anyone have idea or suggestion how this can be sloved ?
    i believe they just want to take money for free
     
  2. Asif WILSON Khan

    Asif WILSON Khan Executive VIP Jr. VIP

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  3. TayaX

    TayaX Jr. VIP Jr. VIP

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    You think they care about your little money? Grow up, they don't give a rat.

    It's a normal security measure that I would be glad to have in some of today's services.
     
  4. datsunguy

    datsunguy Supreme Member

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    seems like customer service is doing its job and following protocol. also they dont want to take your money especially if its that little its a solid business not a bunch of scammers

    you can photoshop the ticket in with an id. or phone them and explain it to them again.
     
  5. Deutsch69

    Deutsch69 Senior Member

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    i just want my money since i provided them all information they requested so why wouldn t they unlocked the pin if they were honest?
    actually thier customer service are very low class human being.
     
  6. cpaforever

    cpaforever Newbie

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    very normal today for support to f####k customers
     
  7. Deutsch69

    Deutsch69 Senior Member

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    i photograpged ticket once i brought them and kept them saved in my iphone.
    they ask me now for phyiscal ticket which i no longer have. i emailed them copy of ticket paysafecard which i photograpged with serial and date inculded my id card but still they wouldn t help.

    Here is Thier new reply By Now : Dear Customer,

    many thanks for contacting us.

    We would like to inform you that without the requested document we are unable to proceed with your case further. This would be a breech of Anti Money Laundering regulations.

    Thank you for understanding.

    Kind Regards,

    Your paysafecard Team
     
  8. TayaX

    TayaX Jr. VIP Jr. VIP

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    When you think about it, it's pretty normal.
     
  9. Deutsch69

    Deutsch69 Senior Member

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    why so rude here ?
    are you working for them or what? if i create this thread is to seek a solution. i got copie of ticket and everything they wanted and ticket was brought with my credit card so what bring other shit to my pin iusse since reason is cleared
     
  10. TayaX

    TayaX Jr. VIP Jr. VIP

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    I'm not being rude, just pragmatic. I don't know what you expect from people here, when PaySafeCard explain you exactly what they want and why they want it. They are not stealing your money; You should have read the terms fully and would have understand this can happen.

    I just hate when people say "xxxx try to steal my money" when the company is just trying to do their job.
     
  11. Motherdex

    Motherdex Regular Member

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    I don't think he is being rude nor on their side. Once they start talking about anti-money laundering you can kiss that money goodbye. The rules are pretty strict and there for a good reason.
     
  12. Deutsch69

    Deutsch69 Senior Member

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    i have right to get my funds back as i paid it with my own money and yet i provided all info and docs to them. FUCK i just need to purcash a shit service via paysafecard and this would end, but they though me a lesson never ever use them again and i will make sure everyone i know must know thier games and unreasonable rules which is against thier clients.
     
  13. TayaX

    TayaX Jr. VIP Jr. VIP

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    Stop whining. You did not provide what they asked for, otherwise you would have your money. Just be seriseriousous next time and don't burn your ticket or use a VPN (yeah they can be a little bit paranoid when it comes to money laundering, because they have strict laws, so someone burning their tickets and using aVPN to use their service is a huge red flag).
     
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  14. Deutsch69

    Deutsch69 Senior Member

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    if i burned ticket it s because i no longer want it since i saved it in my iphone so why i should i keep it for a year ?
    regarding VPN, that was an accident and due this reason pin is locked, i explained this to them and sent copie of ticket paysafe inculde my id card what else should i do to convience them ? it s really sucks service and i just google it Online and i saw many poeple having Same Shit ( too much negative reviews ) and currently i am trying to get someone working in paysafecard to slove me this iusse as i am fed up with thier stupid customer service who s behavie as robot
     
  15. Deutsch69

    Deutsch69 Senior Member

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  16. starki

    starki Power Member

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    Unfortunately not, since you didn't provide the requested docs. A photo of your ID and another one of the voucher is not "single legible photo of your voucher physically next to a valid passport or driving licence".

    It's not unreasonable to demand that you keep a voucher you bought, kinda common sense in my opinion. Their website, their printed brochure and flyers explicitly mention this, it's also in their TOS. Fraud, money laundering laws, laws against organized crime, you have to see their side as well, in their business goodwill isn't an option.
     
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  17. Deutsch69

    Deutsch69 Senior Member

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    Tickets are Gone, Proofs i have is copie of ticket + id card and payment that i made with credit card when i brought it.
    Most of Comments are senseless, anyway i am no longer interested to hear any comment if it does not help. NOTE : NEVER EVER I WILL USE PAYSAFECARD Again lesson is thought only once. if i knew it, i would have avoid this shit before.
     
  18. TayaX

    TayaX Jr. VIP Jr. VIP

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    It's funny how you try to reject the fault on other services when it's obvious that YOU made a mistake.
    So get over it. accusing other for your own misery won't help you in life.
     
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  19. Heiko

    Heiko Jr. VIP Jr. VIP

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    So why don't you send in a passport/drivers license?
    Edit : Never mind, didn't see you don't have the ticket anymore
     
    Last edited: Dec 13, 2016
  20. Deutsch69

    Deutsch69 Senior Member

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    i sent my id card and copy of ticket paysafecard but they replied they want them altogether with physical voucher.

    thier demande is senseless as i explained them i have no longer physical.
    it just become SUPER Boring and looks like they everyone lost his phiyscal is fucked up which is Fantastic for thier business. i am still in touch with them to slove it