Hello guys, recently i have purchased one ebook from one idiot and i received a shit, then i have contacted paypal for a refund and received this as a answer : Thank you for contacting PayPal regarding your eBook purchase. Mr. ...., PayPal Buyer Protection only applies to PayPal payments for certain tangible, physical goods that can be posted. We are unable to grant you a refund because your payment was for one of the following items: Intangible items, including Digital Goods Services Real estate, including residential property Businesses Vehicles, including motor vehicles, motorcycles, caravans, aircraft and boats Custom made items Travel tickets, including airline flight tickets Items prohibited by the PayPal Acceptable Use Policy Items which you collect in person, or arrange to be collected on your behalf Items that violate eBay?s Prohibited or Restricted Items Policy Industrial machinery used in manufacturing Items equivalent to cash, including prepaid or gift cards PayPal Direct Payments Virtual Terminal Payments Personal Payments We?re sorry that you had problems with this transaction. To avoid similar experiences, please review the Security Tips on our website. Just log in to your account and click ?Safety Advice? at the top of any PayPal page. What the FUCK ? They literally told me to go fuck my self, according to them, we could all steal money from people without being worried about a refund, i though paypal is taking care about the customers.