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Paypal: Not able to issue refund

Discussion in 'Business & Tax Advice' started by krishnaverma, Jan 14, 2020.

  1. krishnaverma

    krishnaverma Jr. VIP Jr. VIP

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    When I am trying to refund, I get the error:

    "We were unable to complete this payment. Please add funds to your PayPal account and try again "

    How to solve this ? I thought they will debit the money from card added in PayPal.
     
  2. p3kki

    p3kki Junior Member

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    Are you sure you have selected to charge your card trough paypal? Also did you confirmed your card that is attached?
     
  3. krishnaverma

    krishnaverma Jr. VIP Jr. VIP

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    How to do that ?
     
  4. p3kki

    p3kki Junior Member

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    It’s usually second step when you buying something so you can select wether you wanna pay with balance or if you have more then one card, will check when I get home.
     
  5. HoNeYBiRD

    HoNeYBiRD Jr. VIP Jr. VIP

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    This is a refund though, not a purchase, there might be no option to do this.

    Anyway OP, can't you top your PayPal account up from a bank account (which belong to your credit card), so you'll have money on your balance?

    Not too long ago PayPal changed some things regarding to fees, when there's a refund. Many other people face this issue, that they don't have enough on their PayPal balance to issue full refund: https://community.ebay.com/t5/Selling/Refund-failed-for-this-order/td-p/30529623, so they need to top it up.
     
  6. virtualprotect

    virtualprotect Registered Member

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    Try waiting 24+ hours and try again, they probably have a temporary block on your account. Most of the time when this happens, they limit the account after a few days or weeks to learn more information about your account. Hopefully, that doesn't happen. Good luck though!
     
  7. AuraMarketing

    AuraMarketing Power Member

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    If it's an Indian Paypal account, you will not be able to refund unless you already have that amount in the PayPal balance.

    Also, you won't be able to add balance through any means.

    The only way to issue a refund is to wait till someone pays you. And with that balance, you can issue a refund for the earlier customer.
     
  8. Seosmm27

    Seosmm27 Registered Member

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    Same happened with me few months back. I told my friend to send money to my account so that I can refund.
    It happens with Indian PayPal account.
     
  9. sundivjat

    sundivjat Jr. VIP Jr. VIP

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    Exactly as said by Auramarketing, you need to have balance in your Indian Paypal account to issue refund otherwise there is no such option. This is how Paypal works. The Indian Government has imposed so many restrictions on Paypal.
     
  10. Raj Kesu

    Raj Kesu Jr. VIP Jr. VIP

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    And ... Many people forgot to mention .... If it is an India PP account and if someone pays you into the PP account, the amount gets automatically transferred to the attached bank account within 24 hours. So, before that transfer happens (automatically), you have to quickly make that refund from your PP account.
    Moreover, let me also add that issuing a refund from an India PP account is possible, your card (attached to the PP account) gets deducted. Well, I did that over a year ago & may be India rules of PP have changed since then.
     
  11. p3kki

    p3kki Junior Member

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    Ye that's problem with paypal, everything is automated with bots and scripts to detect suspicious activity or something and then they limit accounts with time so they make sure everything is fine. I know it's anoying when you can't contact anyone immedietly but instead you have to wait some time to get things back to normal...
     
  12. martin80

    martin80 BANNED BANNED

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    Easiest way in my opinion is just to call PayPal customer service. It works like a charm
     
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