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Paypal nooobs doing Disputes :( What can I do ?!

Discussion in 'Black Hat SEO' started by etools, Jun 22, 2010.

  1. etools

    etools Regular Member

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    Hey ppl ,
    Im selling some product
    and some noobs made disputes Even thu I gave them the thing :(
    I have 3 noobs who did this .. and ~ 500$ are in hold ..

    What can I do in this case ? Im ready to pay some for helping me :shakehand
     
  2. verticall

    verticall Regular Member

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    Just refund the money. If it was a online product, I hope you realize that the buyer automatically wins the case and you're out 500 dollars.

    Once you get 5 or more disputes, you're paypal account gets pulled on hold and you won't be able to use paypal ever again.
    Posted via Mobile Device
     
  3. Bartman

    Bartman Power Member

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    if the money is on hold, meaning it is not in your paypal balance, then there is nothing you can do. sorry. in the future why dont you send your customers an envelope "thanking" them for their business, and put a tracking number on it?
     
  4. howard_hughes

    howard_hughes Elite Member

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    as far as i know, for E products/services, the seller always wins the disputes, no matter what.
     
  5. verticall

    verticall Regular Member

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    Howard: You're wrong. The buyer always wins because the seller can not provide tracking for the online product.
    Posted via Mobile Device
     
  6. howard_hughes

    howard_hughes Elite Member

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    It happened to me, I'm not just saying like that.

    Seller Always Wins.
     
  7. speakeasy1973

    speakeasy1973 Registered Member

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    This happened to me once. I did get my money back from Paypal, but it took a month.
    I sent them proof that the user did receive the item in question. It was easy since it was a physical item, and I got proof of delivery. However for E-Products maybe you can send them a log of your server and they can match the IP that the user used to download the product, which they can connect with paypal account? Just an idea hopefully you get your money back.
     
  8. verticall

    verticall Regular Member

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    The paypal agent was retarded then. How can the seller win and the buyer always lose?

    That's like me selling 500 fake ebooks for 20 dollars and once I get 400 disputes, you think I'm going to win all of them?

    no, I don't think so.

    The reason why the seller doesn't win is obvious and is all over google -- paypal does not cover digital products for sellers. If you sell something and a dispute opens and you provide no tracking in their system, you're sol.
    Posted via Mobile Device
     
  9. moremoney

    moremoney Junior Member

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    I remember back in my noob days i ordered an electronic product I never recieved and Paypal didnt give me my money back because they only cover "real" goods which is also highlighted in their ToS? So I dont see why you keep losing.
     
  10. Daniel16

    Daniel16 Jr. VIP Jr. VIP Premium Member

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    yes he is right.,
    Paypal is seller protected.,
     
  11. chickenLittle

    chickenLittle BANNED BANNED

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    this is bad isnt it?
     
  12. aftershock2020

    aftershock2020 Senior Member

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    Im regards to paypal's TOS, they will not take part in any trade actions associated with virtual/digital products and/or service claims. However, they do go in the customer's favor when they can prove there is a sales location/page, paypal traction history on record for the claimed sale and finally, showing a link to a copy of said virtual product/service access.

    In these cases, paypal claims to be on the fense either way but will totally burn you as a seller or customer, depending on the situation.

    I was burned by a guy offering site hosting for $6.00/month and his subscription button was set for $7.50/month. He made off with 3 payments before I caught on to what he was doing and paypal said that because it was a volutary subscription, it was my loss.

    On the other hand, I've had paypal also try to kite $40k in pending profits, saying they were holding it until my sales could be confirmed...until I got my lawyers involved and pressed a fraud/embessalment claim against them. They let me have my money back, plus $8,500 over to settle out of court for ' the miss understanding '.

    @shahen22 -

    Don't let them burn you anymore. Post in your refund policy that people have so many days to return their claim for refund, holding the funds for that long before cashing out on it.

    If they don't request the refund within that time, there is nothing they can do past that point. People have the right to request a refund if the product isn't up to their standards. However, the internet age is full of people that are refund junkies too, whom love to grab products and request a refund.

    If this is happening to you, do what I do. Give the refund with a 15% product exposure fee. The product is now devalued and there is no way to terminate access to it so, therefore, the value of it's resell has dropped.

    Same principle of a restocking fee in any other store, as the product has been used and had a previous owner, therefore must be discounted. In the software/virtual product market, the value is dropped on the grounds that the person still has the download and access to the files, which exposes them to a non-paying abuser risk.

    Ebay does it, clickbank does it, amazon does it...why not do it too?
     
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  13. Abercrombie

    Abercrombie BANNED BANNED

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    This:

    http://www.blackhatworld.com/blackhat-seo/making-money/211489-help-people-who-live-gulf-never-have-another-paypal-chargeback.html
     
  14. CyrusVirus

    CyrusVirus BANNED BANNED Premium Member

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    yeah, generally the buyer always wins. unless you call up paypal and harass the hell o utta them. ive personally never had to do it, hopefully never will. but if it does happen, again, call them up
     
  15. plouyd

    plouyd Regular Member

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    I bought a site for $2,559.00 and disputed it after he took it back.

    The seller put "electronicitem" as the tracking number and somehow I lost.

    Once my phone gets here in the mail (prolly why I lost) I'm calling the bank and bitching until they put it back. Then I'm gonna call paypal and bitch at them for fun >.<.. can anyone let me know if this will be a waste of time?

    If all else faills.. well.. I do have the scammers legitmate address saved on my pc.. he put it on Facebook after he bought something he was proud of (with a screenshot)
     
  16. verticall

    verticall Regular Member

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    Plouyd: first bad decision was you bought a site for 2k with paypal. Big no no. Next time you use a escrow service for big transactions like those.
    Posted via Mobile Device
     
  17. faceporn

    faceporn Newbie

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    Happens to me every once in a while. It would be really good to find a better solution to sell electronic services/products online.
     
  18. greentitanium

    greentitanium Senior Member

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    i won a dispute with paypal for a site i made for a guy.

    he wasnt happy and disputed. i sent paypal emails stating he sent me emails that he was very happy with the site and also mentioned it was a virtual item.
    i won