Hi all, I would really appreciate anyone's help on this. I keep getting emails from customers who've bought an ebook from me through paypal, the whole payment process goes ok but the customers say, 'hey I paid for the ebook but how do I get it?' I'm not getting any help when asking customers as they say, 'Oh I paid and then nothing happened'. Unfortunately they can't be any more specific than that. And that's the mystery; I've tried with 3 times myself since I started getting these mails. I used 3 different credit cards each time to replicate the exact path the cutomers take and every single time everything goes fine and they end up at the successful payment page: Thank you for your payment Congratulations blah blah Transaction ID blah blah Then just below is the 'return to merchant' button - if they click on that they go straight to the download page and then you can download it. Now all I can think of is that they've never used paypal before and they don't know that they should press the 'return to merchant' button. So, there's an option in paypal to 'edit custom page style'. Has anyone tried this and does it allow for the above problem to be solved making it simpler for the customer?