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Paypal making changes to Buyer Protection policy

Discussion in 'Ebay' started by Roshaen, Oct 18, 2014.

  1. Roshaen

    Roshaen Elite Member

    Sep 24, 2012
    Likes Received:
    Please Pray For My DAD
    Just received an email from paypal regarding new policy update for buyers.
    Amendment to the PayPal User Agreement

    Effective Date: Nov 18, 2014

    1. Clause 4.3 (?Negative Balances and Multiple Currencies?) of the PayPal User Agreement will be amended as follow:

      4.3 Negative Balances and Multiple Currencies. If your Account has a negative balance, PayPal may set-off the negative balance with any funds that you subsequently add or receive into your Account. If you have multiple currency balances in your Account and one of the currency balances becomes negative for any reason, PayPal may set-off the negative balance by using funds you maintain in a different currency balance. If you open more than one Account, PayPal may set off the negative balance in one Account by using any balance that you maintain in your other Account(s). In the event that a negative balance is offset by PayPal pursuant to this paragraph, it may be bundled with another debit coming out of your Account.
    2. Changes to eligibility requirements (clause 7.2 of the PayPal User Agreement) and Dispute Resolution process (clause 7.5 of the PayPal User Agreement) under PayPal Buyer Protection:

      To be eligible for PayPal Buyer Protection, Users will be able to open a Dispute within 180 Days (with the exception of buyers in Latin America which must open a Dispute within 45 Days) of the date the Users sent the payment.
    3. Clause 7.3 (?Ineligible Items?) of the PayPal User Agreement will be amended as follows:
      7.3 Ineligible Items. PayPal Buyer Protection only applies to PayPal payments for certain tangible, physical goods. Payments for the following are not eligible for reimbursement under PayPal Buyer Protection:
      1. Intangible items, including Digital Goods (subject to exceptions as listed in Section 7.6)
      2. Services
      3. Real estate
      4. Businesses (when you buy a business)
      5. Vehicles, including motorcycles, caravans, aircrafts and boats
      6. Custom made items with SNAD issues
      7. Travel tickets, including airline flight tickets
      8. Items that violate PayPal's Acceptable Use Policy
      9. Purchases made on eBay that violate eBay's Prohibited or Restricted Items Policy
      10. Items which you collect in person, or arrange to be collected on your behalf, including at a retail point of sale
      11. Industrial machinery used in manufacturing
      12. Items equivalent to cash, including prepaid or gift cards
      13. Personal Payments
    4. Section 9 (?PayPal Seller Protection?) of the PayPal User Agreement will be amended to reflect that Sellers who sell or market to buyers in other countries should read the PayPal Buyer Protection policies of the countries in which the target buyers are based as these policies will apply to them as a Payment Recipient or Seller.
    5. Clause 11.1(b) (?Liability for Claims under PayPal Buyer Protection?) of the PayPal User Agreement will be amended as follows:
      1. Liability for Claims under PayPal Buyer Protection. If you are a Seller and you lose a Claim filed directly with PayPal, you will be required to reimburse PayPal for your liability. Where you receive payment from a PayPal Account holder in another country and we determine under the Buyer Protection policy of that country that the funds received should be returned or reversed, you will be required to reimburse PayPal for your liability (before receiving payment from a PayPal Account holder in another country, you should review the relevant PayPal Buyer Protection policies available here). Your liability will include the full purchase price of the item plus the original shipping cost (and in some cases you may not receive the item back), and the PayPal Fees that you were charged for the transaction. PayPal Seller Protection will cover your liability for eligible Claims based on Item not Received, and eligible Unauthorized Transactions - see Section 9 (PayPal Seller Protection) above.

        If a buyer files a Significantly Not as Described (SNAD) Claim for an item he or she purchased from you, you will generally be required to accept the item back and refund the buyer the full purchase price plus original shipping costs. You will not receive a refund on your PayPal Fees. Further, if you lose a SNAD Claim because we, in our sole discretion, reasonably believe the item you sold is counterfeit, you will be required to provide a full refund to the buyer and you will not receive the item back. In some cases (for instance, if you lose a SNAD Claim because the item you sold is counterfeit) you might not receive the item back from the buyer (for instance, it may be disposed of or otherwise irreversibly dealt with). PayPal Seller Protection will not cover your liability for SNAD Claims.
  2. dllll

    dllll Registered Member

    Jun 20, 2014
    Likes Received:
    I got this email to, seems like they made it easier for sellers to get screwed over.

    STAUNCH Junior Member

    Mar 16, 2013
    Likes Received:
    Here is full info:

    US PP accs, AU PP accs, NZ PP accs and many others like: TR, AR, HK so no on. Generally ALL countries around the web except those in the European Union.

    Discussions regarding these changes can be found here.
  4. cburton81

    cburton81 Elite Member

    Dec 2, 2010
    Likes Received:
    Self Employed
    NY United States
    Home Page:
    Paypal really does seem to hate their sellers sometimes even though they bring them so much money in transaction fees. They shut me down 2 separate times in the past and it took a while to get things straight with them and a lot of hoops they make you jump through. Google has their own payment processor now and I really hope they blow up and take the #1 spot.
  5. jonnyc

    jonnyc Junior Member

    Apr 26, 2009
    Likes Received:
    Amazon Seller
    WeeD FarM
    Paypal sucks , just received a mail from them they have extended 45 days buyers protection to 180 days , now buyers have 180 days to open a dispute MF .