PayPal Fuqed Me!

Yeah - have him call them to find out why it has been limited. If you have had a lot of complaints then that is probably it. They will tell him how to correct it.

da buck said:

Yeah - have him call them to find out why it has been limited. If you have had a lot of complaints then that is probably it. They will tell him how to correct it.

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I just got 1 complaint, and I refunded there money back even though I know they just wanted to get the product for free.

Edit: This is the complaint he/she left. The only one and got refunded.

From Buyer - Carol Smith10/24/2008 16:15 PDT
I purchased an item on Digital Points entitled "Black Hat Instants". On the thread in the Digital Point forum it was entitled make $180 per day.

The basis of the ebook is to commit direct fraud involving Paypal.

Here are the steps: 1) Sign up as an affiliate at the Hydra Network. 2) Look for the "NY Times Newspaper" offer. It pays instantly to the referrer $40 while only costing $4.00 for the customer themselves.

3)Go To Paypal, click Plugins, then click on the Secure Cards. Once it's ordered the referrer will get an instant $40 while only paying $4.00.

It is recommended to keep 1 in 5 over the 1 month period, so the New York Times will not suspicious.

This is actually illegal and involves Paypal directly.

I am requesting a refund on this product. I actually believe everyone who has ever purchased this product should get a refund.

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Paypal Sucks. More than likely you need to have your brother in law give them a call. If you sell a lot maybe you need to look into a merchant account

You are selling blackhat instants and wonder why?

professional20 said:

I just got 1 complaint, and I refunded there money back even though I know they just wanted to get the product for free.

Edit: This is the complaint he/she left. The only one and got refunded.

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the first mistake you made imo was to give her a refund right away. The least you could have done was offer a partial refund, so that when she becomes a hard ass about getting something for free, you can shoot a note to ebay saying you've done your best to resolve the matter, but that the buyer is obviously looking to purchase something for nothing. You delivered on your goods as promised, yet she's trying to take advantage of you AND Paypal

also, always cover your ass and put a disclaimer saying the knowledge found in your material is for educational use only and that you are not held accountable for anything the user does with this information.

You did nothing illegal to paypal.

I guess the next thing would be to post the transaction on dp and let other sellers what a pain in the a$$ this person is to work with...

I had my Paypal account get limited Yesterday and I submitted to them the verification documents they requested and my account got restored 24hrs later.

But if that complain about frauding Paypal was sent to Paypal... that account might be screwed. But the fact that they have only limited the account and not ban it, means there is a chance for an appeal.

Correct me if I'm wrong... but "virtual items" are NOT refundable right? I'm assuming this was a eBook.

BabyBoy06 said:

Correct me if I'm wrong... but "virtual items" are NOT refundable right? I'm assuming this was a eBook.

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Digital goods sellers have pretty much no protection on Paypal. And Paypal will usually side with the buyer in disputes and complaints, not to mention chargebacks. You lose the money the product + a $10 chargeback fee. The only time you have protection is when you ship something tangible and get delivery conformation or signature conformation. Paypal reps are usually pretty cool. You just need to call them and explain what happened. Maybe she downloaded the "wrong product"? Just try to make good with the buyer, issue the refund, then call paypal and let them know the information the buyer provide was not entirly accurate and that you have issued the buyer a refund. Paypal can't prove what the buyer is saying is true. They are just a middle man collecting fees. (I really don't think they care). They just want to make sure their buyers feel safe and are protected..

In the mean time, I was told by a paypal rep that if you use a differnet e-mail address and different verification information, you can have more than one account. So my advise is to get that back-up account, and keep it movin' (lesson learned hopefully)!

Thank you all for the help!
What exactly are they asking for here?

You are selling blackhat instants and wonder why?

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I've gotten refund complaints, and it's all from whitehat sites. This is probably why they limited your brother in law's account.

:usa:

Mp3Mage said:

I've gotten refund complaints, and it's all from whitehat sites. This is probably why they limited your brother in law's account.

:usa:

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Yeah, i was selling this on DP though. I dont have a website or anything. Just sent it through email. Do you think that will be a problem in any way?

hmmmm, its happened to me before but I just phoned them up and asked for the account to be canceled. A couple weeks later, I just recreated another one.

I have the same problem and send an email to Paypal support.

They just reply me that my account is normal and has no problem to pay.

However, I still can't pay with my Paypal until now.

I haven't had any success with Paypal disputes, but let me know if you figure out a strategy that works. Not to mention that there is not much protection (if any) on digital products.

PuppetMaster said:

I haven't had any success with Paypal disputes, but let me know if you figure out a strategy that works. Not to mention that there is not much protection (if any) on digital products.

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PayPal offers NO protection on digital products.

The best protection is not to use PayPa1!

My advice, if you want to sell digital products that are likely to inspire buyer's remorse, would be to use ClickB4nk or another processor that specializes in that sort of product. They will still hold back, and deduct from your profits if there is a refund scenario, but they are not going to suspend your account.

Ultimately, though, you want to have an actual merchant account, and simply use professional grade card processing. You still have to worry about complaints and holdbacks, but in the long run you'll lose far less to overhead.

Thanks alot for the reply guys. Im really not worried about the refunds and stuff, I dont have a problem refunding, its just that its not my account and now its limited. BUt thanks again everyone. I will post back and let you know whats up.

Ive had this happen a couple of times. From what I understand with ebooks is that you have to physically have them on CD. What I would do is make up a couple CD's with a really good label on them. Send pictures of them to paypal account limitations and then call them.

I think that the reason for the account limitation is because the buyer is claiming that you are preaching to people to scam Paypal in order to make money. While that does not appear to be the case by the instructions as I see what little I see, the Paypal reviewer is not taking the time to be so understanding...they see "involve scamming Paypal" and they want to burn you. You need to read up on disputing account limitations, as it is possible to get them removed (your account reinstated to full status) but it is probably going to take you reaching someone @ Paypal who has a "brain" and also has "authority" to actually make a decision that involves using that brain. Not always so easily found at Paypal.

I know what type of program you are talking about, as I bought an eBook by doing something similar. The ebook seller gave me 2 options to pay: Paypal, or sign up for something...there were multiple choices of what to sign up for. If I signed up for a program, I got the ebook free, if not, I had to pay. Bottom line is, he more than likely got paid even more for my trial signup than if I had paid cash via Paypal.

However, not everyone at Paypal will get that kind of marketing. And the person who bought from you obviously does not! Their automatic "scam" label on the product is actually most likely what is causing Paypal's reaction of account limitation. This offer has to do with companies understanding the lifetime value of the average customer. Therefore they offer something that seems like they lose money up front in order to get the customer in the door. In the long run the averages make them a hefty profit so they don't mind the losses on some orders, the averages more than make up for it. It's like the grocery stores that offer items for 9 cents because of some special promotion when that item usually cost a dollar when the special is over. They know once they get their hooks into you (get you in the door) you'll spend more than enough to make up for the small loss they took on that 9 cent item. Okay, maybe YOU might only buy the 9 cent item and nothing more, but how many other people also came in intending to only spend 9 cents and walked out with a shopping cart full of stuff, dropping $100+ on stuff they remembered they needed "while here".