I sold a few virtual items for 100$. This guy then opens up a dispute a couple hours after I transfer him the item. How can I reply to this dispute? How do I stop it? How far can a dispute go over virtual items? Bottom line, ...should I say "sorry, you already receive the virtual items." Or should I go about saying "sorry, you've already received the service and I cannot refund your money?"
Paypal will hold your funds and then reverse the payments. You will lose money 100%. Always deal with trustworthy parties when using paypal or ask them to use the gift option
This is what you do. I have actually done this too those cheap F**ers over at DP (CHEAP F****RS) Any ways, since it is a digital item, YOUR the one thats actually covered. Not the buyer. You go to the resolution center and YOU escalate the claim. This will work every time especially if they say "item not as described" Then you simply show them proof that you sent the item. In the descriptions box. They wont even hold the money. If you get caught up in any of the steps you can always just call them. There customer service is pretty steller I must say What you CANT protect yourself from is fraudulent claims. Paypal will hold the money and do their own investigation. I am going through one right now. Some F*er has decided to take one of my highest price items and just say that he didn't authorize the payment. If they do this, you can be screwed. In any case, its all a pretty damn good learning lesson! Oh, and dont even get me started on e-checks! Cheers.
After escalating dispute, should I let them know what game and good I offered in the "supporting document" section?
It depends. You really haven't said how he opened the dispute which is the important part. non-receipt? not as described? unauthorized? Without that info nobody can advise you.
Pretty much you will lose automatically then. You can try to do the provide tracking info and put that it is digital delivery. If you have e-mail correspondence take a screenshot of that and attach it (they have an option for upload additional proof). Basically they side with the buyer on intangible in these cases though. I do a bunch of transactions daily and I've only won one of these once and I'm not sure why, probably the buyer opened a crapload of these with other people trying to scam everyone or something. If it was like not as described though you get it
ugh.... so even if I had screen shots and chat session in the game, paypal reps still wouldn't be behind my claim? they'll still take sides with the buyer?
You can submit all the "evidence" you like. In the end PayPal is a business and when it comes to virtual items they side with the buyer 100% of the time. The only time I ever won a dispute for items that weren't shippable (intangible goods) is when the chargeback was done like 3-4 months later and PayPal denied their dispute. But anything within a month they have simply ruled against me and deducted from my account. It's not exactly a fair system, but their point of view if they started backing virtual item transactions they'd open themselves up to a world of possible fraud.
Here's exactly what i wrote on a thread similar to this. P.S. the seller was successful. http://www.blackhatworld.com/blackhat-seo/black-hat-seo/130830-gaypal-question.html In my experience, if you did the sale outside of ebay, you may have a chance. When I sell goods (not digital products) and the buyer opens up a dispute about item not as described, I escalate it and it's decided in my favor. This is the email I recieve: We have received a complaint from a buyer who stated that merchandise you sent them did not match your original description. The buyer is disputing the quality of goods associated with the transaction detailed below. As you may already be aware, PayPal's Buyer Complaint Policy applies only to the shipment of goods and not to complaints about the attributes or quality of goods received through an off eBay transaction. Therefore, we will not conduct an investigation into this matter at this time. I'm not sure if this applies to digital products, but I don't understand why it wouldn't. I guess the best way to cover is to actually send a physical copy to the buyer. I believe this was mentioned in a different thread on ebooks by blackmagiquellc, but I'm not too sure.
I have experienced this also with DP assholes also. They all file UNATHORIZED ACCESS and paypal will always refund the purchase. The first few times is quite frustrating but you get used to it. It's normal that a certain percent of people will try to get something for nothing. Fuck'em. Just move on.
@NewWayInvest or whatever That's true but thats for not as described. As I said they side with the seller on those and they side with buyer on not received in case of intangible goods. If I was you though I would fight it anyways, at least you can keep his money with a paypal hold on it for a few weeks before he can go scam someone else instead of just letting him have it back right away.
I hate PayPal. Always collect cc info if you can and deal directly with cc company. I never understood what this statement means, it sounds like they try to make it ambiguous. Why don't they just fucking say "we gave the buyer his money back" . What does it mean that they don't conduct an investigation? Why can't they make it clear that you got screwed?
Put up a quick pron & h4xor site using as close details to his as you can. Offer as many paypal prohibited items you can on there for $1.00 put his pp details on the site. get all your friends to send him $1.00 and then get half of them to file dispute saying the Items he supplied were illegal (you know what I mean). make fake charity sites with his paypal and the report him to the charity commission. Make sites collecting for the biggest Jailed Gangster you can think of with his PP details. You won't get your money back but you will get satisfaction.
lol, i'm sure this would push me years behind bar then it would be worth to just withold this buyers money for as long as i can like what wowhaxor says.
Well, I think the answer should be according to how much he screwed you for! $0-$100 - Add his email to spam offers, He will receive 100+ spam emails a day. $100-$1000 - Find his phone number and post it on CL(basically spam his phone number) and as a FREE BONUS, his email as well; $1000+ The previous in HARDCORE MODE Or, you can just ignore the CHEAP ASS MOTHERFUCKER and continue with your entrepreneurial activities and make some cash.
Hello, I can assure you that you will win that dispute. No worries. Paypal really doesnt cover Virtual items and services well. The seller usually wins even if he REALLY dont provide any. becoz. i have experience. not as a seller but a buyer. i gave $250USD to an indian F*cked Up D*ckHead. he agreed to do a site for me. later on it was never done. i called paypal and they said they dont really cover when it comes to services and etc. so most likely, you will win. cheers
and i have lost money in paypal just liketat alot of times. thats why i started using escrow when it came to doing website and etc. scriptlance(dot)c0m
