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Paypal dispute help regarding fans (online services)

Discussion in 'BlackHat Lounge' started by Peter Shaw, Nov 22, 2011.

  1. Peter Shaw

    Peter Shaw BANNED BANNED

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    Hello everyone,

    Firstly, this does not regard any of my customers on this forum :)

    Basically I have a dispute on Paypal regarding fans, and its been a while so I gave them a call to see if I could speed it up. They asked me what the goods were (as I wrote that they were digital), and I said I was calling for a family member so would go away and find out.

    If I mention 'Facebook fanpage' or 'facebook fans' for example, would the funds be lost? Who would be in the wrong; the buyer, the seller, or both?

    Are transactions relating fans allowed by Paypal?

    What are my options?

    All help is appreciated :)

    (STAFF - Please move this if it is in an appropriate section. Thanks)
     
  2. Talsin

    Talsin Regular Member

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    You say it was for digital brand management, a service involving social media development and promotion via Facebook.

    PayPal don't refund intangibles as a general rule of thumb.
     
  3. Peter Shaw

    Peter Shaw BANNED BANNED

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    Hmm when I sent the payment I sent it as a service as oppose to goods. The 'goods' claim I won, and received a refund. The services requires further item description.

    Im unsure as to whether the seller would even bother replying, so is there any item description which would gain be my refund?
     
  4. Peter Shaw

    Peter Shaw BANNED BANNED

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    Could I call them back and say that i mistakenly sent the payment for a service as oppose to goods? (Out of 2 open transactions, one seller has wrote 'in-tangeable goods' as the tracking details)
     
  5. Talsin

    Talsin Regular Member

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    Oh sorry I thought someone was trying to get a refund from you.

    I don't think you're going to get a refund in that case, especially not if you sent it marked as services.

    If the money came via a bank/credit card you can get your provider to refund it, but that will fuck up your PayPal account.

    You can explain what the services that you paid for where and say he didn't do them, but even then I don't think PayPal will side with you. You could call them and say you made a mistake choosing services, but if the seller wrote intagible goods then he probably knows the game well enough to stop you.
     
  6. Peter Shaw

    Peter Shaw BANNED BANNED

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    Hmm, well the seller hasnt replied in the second case so I may still have a chance with that.
     
  7. DigiWebUk

    DigiWebUk Regular Member

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    I'm sorry but when opening a dispute and it's for a intagible service (digital) if you read paypals terms and conditions buyers are not covered for this sort of transaction.

    downfall of paypal.
     
  8. Talsin

    Talsin Regular Member

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    He doesn't need to reply. He is probably just waiting out the dispute period (like PayPal) so that you can't chargeback via your credit card/bank.
     
  9. Peter Shaw

    Peter Shaw BANNED BANNED

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    Is there no way to say that there was a mistake when sending payment?
     
  10. seoguru13

    seoguru13 Senior Member

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    I guess you could still win the case as a buyer. I recently faced a fraudulent buyer who claimed an unauthorized chargeback, and since seller's are not protected for digital services, the money was returned to the buyer. Well, in this case the buyer was a complete asshole who wanted to get services for free, and in spite of me (the seller) providing paypal a detailed list of emails, proof of delivery etc.

    So if you feel that the seller has screwed up, you can file an unauthorized transaction with paypal and they should refund.
     
  11. Peter Shaw

    Peter Shaw BANNED BANNED

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    How do I go about doing that?
     
  12. seoguru13

    seoguru13 Senior Member

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    Well 2 ways.. if you made the payment with your credit card, file it with your card. You will surely win a case with your CC. If with paypal funds, I guess there is an option within paypal to file dispute as unauthorized. The seller will be asked to provide your billing address, which mostly he might not have (just as I did not), and the payment was reversed.
     
  13. Peter Shaw

    Peter Shaw BANNED BANNED

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    Hmm, even after the transaction disputes?
     
  14. Peter Shaw

    Peter Shaw BANNED BANNED

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    -----
     
    Last edited: Nov 23, 2011
  15. seoguru13

    seoguru13 Senior Member

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    Not sure about that bro.