Hey all So need some advice...We have a little ratio of less than 5% people charging back. People charge back after they've used our service. We have IP, time and files that they downloaded. They basically pay and a couple of days later files a dispute (after they have downloaded anything from A-Z). Whether it is a dispute on "product doesn't match description", "unauthorized charge" or whatever, we can see that they USED our service before charging back. How do I go about fighting them besides putting forth the information that I have? I hate dishonest people, so I'm going to use everything in my power to try and ruin their dispute. PS this is a digital product. Just like for the ebook sellers. Just here I actually have evidence that they've been caught with the hand in the cookie jar.