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PayPal debit double charging customers when you use the ATM

Discussion in 'BlackHat Lounge' started by Alchemizt, Mar 16, 2017.

  1. Alchemizt

    Alchemizt Regular Member

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    Apparently PayPal is double charging customers at the ATM when you use their debit card. I went to withdraw a couple hundred dollars yesterday and then checked my balance to see that they had deducted about $500 from my balance. After a short phone call I was informed that they were in fact aware of the issue and it was "just a glitch". I was told that I would be "put in line to have it fixed".

    24 hours later, no fix. Called them back today and was transferred to debit department. 15 minutes later and I'm still on hold as I write this. Seems like a pretty big issue and I know if they were giving away extra money (instead of taking it) at the ATM, this would have been fixed in minutes. Very aggravating, and apparently it is affecting a lot of people.

    I'm just writing this to give everyone a heads up and also to get the word out and maybe light a fire under their ass to get this fixed if enough people share it. In the meantime, I'm still on hold (20 minutes now) but will update this when they decide to answer their phones.

    UPDATE:
    It gets better. After an hour on the phone I finally got someone from the debit department to look into it and guess what? They found multiple smaller double charges I wasn't even aware of for amounts in the range of $10 to $30 for debit purchases. Wonderful, they've been stealing from me for a while now.

    She informed me that they are issuing me "provisional credits to my account" until the issue is fixed. funny thing is, I'm looking at my balance now and see they have credited me the smaller debits but not the $250 atm overcharge. Wonderful. Guess I'll be back on the phone for some more fun.

    I would strongly advise anyone using paypal debit regularly to do an audit and see how much money they have pocketed from you, because if you dont find it yourself, its unlikely they will be giving it back any time soon. I will keep this updated in the meantime.
     
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    Last edited: Mar 16, 2017
  2. esminisoft

    esminisoft Regular Member

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    wow
     
  3. Alchemizt

    Alchemizt Regular Member

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    It gets better. After an hour on the phone I finally got someone from the debit department to look into it and guess what? They found multiple smaller double charges I wasn't even aware of for amounts in the range of $10 to $30 for debit purchases. Wonderful, they've been stealing from me for a while now.

    She informed me that they are issuing me "provisional credits to my account" until the issue is fixed. funny thing is, I'm looking at my balance now and see they have credited me the smaller debits but not the $250 atm overcharge. Wonderful. Guess I'll be back on the phone for some more fun.

    I would strongly advise anyone using paypal debit regularly to do an audit and see how much money they have pocketed from you, because if you dont find it yourself, its unlikely they will be giving it back any time soon. I will keep this updated in the meantime.
     
  4. Alchemizt

    Alchemizt Regular Member

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  5. John Escalona

    John Escalona Regular Member

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    How did those small charges you're not aware of happen without an email notification from PayPal?
     
  6. Alchemizt

    Alchemizt Regular Member

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    They are double charging for debit purchases and atm withdrawals. It does not show as two charges but your balance will be affected. So you just get one email but get charged double.

    I just got off the phone again after another 25 minute hold and they are now supposedly issuing another credit. He informed me that this is in fact a widespread issue so you guys better get to balancing your books. I know I will be going over mine to see what else they missed. Unbelievable.

    And dont assume they are going to fix this for everyone automatically. It took me several hours and two agents digging in my account to get this fixed and they have a long line of angry customers to deal with. If you dont find it, they probably wont.

    As of right now the $250 credit is still NOT in my account. Will update.
     
  7. se900se

    se900se Jr. VIP Jr. VIP

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    I am paypal debit card user also, but was lucky to avoid this issue!
    Can only suggest to transfer money to a bank account instead of using their debitcard...or use stripe, i like them more and more, but not sure if they got debit card option.
     
  8. Alchemizt

    Alchemizt Regular Member

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    Are you sure you avoided it or just havent noticed? apparently this has been going on for years but it just hit the fan here in the US. I run 6 figures through that card and I never would have noticed the smaller charges and I wont be surprised to find more when I do the books.
     
  9. John Escalona

    John Escalona Regular Member

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    ^ wow that's just wicked , This is really concerning specially if you got any PayPal service that has the automatic payment on.
     
  10. se900se

    se900se Jr. VIP Jr. VIP

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    Same thing here...checking that right now, maybe I just didn't notice...!
     
  11. Masterofeverything

    Masterofeverything BANNED BANNED

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    How else is Elon Musk mean't to budget the modern day space age?
     
  12. Alchemizt

    Alchemizt Regular Member

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    In all seriousness, how many millions of dollars have they pocketed like this over the years?
     
  13. Sherbert Hoover

    Sherbert Hoover Jr. Executive VIP Jr. VIP

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    I'd advise anyone doing six figures worth of business a year to not utilize PayPal and instead go with a company that has a better track record of siding with the businesses vs the customers, and won't lock your funding with little reasoning.

    PayPal is extremely useful and has definitely made life much easier for many of us, but when you reach a certain level the benefits of switching to another team outweigh the costs.
     
  14. Alchemizt

    Alchemizt Regular Member

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    I concur but unfortunately its mostly ebay and dropship so it would be really inconvenient for me to switch up at this point. I had hoped Mastercard and Paypal would have it together a little better than this. Aside from that this is the first real issue like this in probably 15 years using them.
     
  15. Alchemizt

    Alchemizt Regular Member

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    An hour later and that $250 is still not credited. So much for "putting a rush on it". Thanks Josh (Paypal Mastercard rep). I cant waste any more time with this this morning. I will keep this updated if anything changes. In the meantime I suggest you all crack open the books and see if your missing any $$$.
     
  16. Sristy

    Sristy Jr. VIP Jr. VIP Premium Member

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    Gaypal stealing, nothing new
     
  17. Alchemizt

    Alchemizt Regular Member

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    now paypal has blocked me from their facebook page for mentioning this. im on hold again for an hour this time. they are trying to cover up a big problem here.
     
  18. sirmeep

    sirmeep Registered Member

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    What...!?!? I use my Paypal debit card for everything. Thanks for the thread OP. I'm gonna go through my balance now.
     
  19. nikchaing

    nikchaing Jr. VIP Jr. VIP UnGagged Attendee

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    Can confirm, got double charged twice since the 14th, and the rep for pp said that's when it started.
     
  20. Alchemizt

    Alchemizt Regular Member

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    It took me pretty much the whole day on the phone to get my money back. In the end I had to have a manager from PayPal customer service directly contact a manager from the debit department and stay on the phone with them till it was done.

    I've used my card again since then and so far no more double charges so hopefully they have it sorted out now. I still need to go through the books and look for more but that's gonna take some time as I will be going back several years. This isn't the first time they had this problem. Apparently it has happened several times dating back to at least 2015 if not earlier.

    From now on I will pay a little.closer attention and I recommend everyone else do the same.