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Paypal Chargeback, Finally i got one

Discussion in 'BlackHat Lounge' started by black1411, Jul 13, 2009.

  1. black1411

    black1411 Junior Member

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    So i sold this guy a ebook and he chargeback via paypal. Now paypal has open a dispute case in their " resolution centre " . :rolleyes: Anyone dealt with this before can advice?

    1) What should i do to show to win the dispute?

    He made payment via paypal balance and i delivered the ebook via email.

    2) How can i prevent this in future?
     
    Last edited: Jul 13, 2009
  2. loamigad

    loamigad Jr. VIP Jr. VIP

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    if you send out cds (aka non digital material) it will be harder for them to win, but paypal are gay so. What did he claim? In my own small experience (only had it happen once or twice) When they do unauthorized access or whatever, you have 0,00001% of winning, never happened to me, and never heard of anyone winning that one so.. :p
     
  3. black1411

    black1411 Junior Member

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    "What did he claim?" - I don;'t see it explained, not sure where it is written,

    This is what i see when i clicked for the details

    Resolution Centre - Case Reversal Details
    This payment has been selected for review and we have opened an investigation.

    This is a security measure meant to protect you from problem transactions.

    We have placed a temporary hold on the funds until the investigation is complete.

    Please provide some additional information about this transaction.
     
  4. andre09

    andre09 Junior Member

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    Yes, it really, really depends on what type of dispute he claimed. No matter what you do though in terms of proof, make sure you kiss Paypals ass and emphasize the fact that the guy is trying to scam you. But yeah, you lose pretty much 90% sure, in their TOS they don't protect sellers of digital items, so the moment you mention an ebook or anything intangible, pretty much GG.
     
  5. Limelike

    Limelike Junior Member

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    From what you have pasted what has happend is he has either scammed someone and paid you. So he has been charged back so now paypal are charging you back and holding the money. Btw you wont get it back ! Most likely your account will be closed this month im sorry to say happend to me many times even my legit verified accounts!.

    Paypal will mail you saying due to suspicsious activity we are no longer able to run your account. Then yu can have your fund ints 180 days or what ever. When you call them they will say sorry sir it was one of your trasactions paypal monitors all transactions and we always check your first one and something has happend thats why blah blah happend to me many times trust.

    Most of the time this happens as someone has claimed unauthorized against him either through paypal or paid through stolen credit card.

    Sorry mate.
     
    Last edited: Jul 13, 2009
  6. SNiiP3R

    SNiiP3R Newbie

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    PayPal sucks when it comes to chargebacks. As a software dev, I have created many programs and sold them for the past 4 years now. I've never won any chargebacks disputes. On top of all, PayPal will charge you a $10 fee if you're going to fight it.

    Just recently, I sold a copy of my forum poster for $70. A month later I got an email from PayPal, saying that it was an unauthorized access blah blah.. I sent PayPal copies of all the emails, that clearly show that the buyer is asking me for activation key as well as other questions regarding the use of the software. Still though, money were taken away, PayPal charged me a $10 fee and that's how it ended. Good luck though!
     
  7. abhi1

    abhi1 Power Member

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    better use Plimus or 2Checkout.com :D I've been looking for alternatives since last 2 days lol
     
  8. black1411

    black1411 Junior Member

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    well guys, so thanks for the feedback, going by this, i guess there's nothing i can do about this in the future too. So i guess sellers like us are all screwed until something dramatic happens on the payment scene.

    What i'm gonna do now is withdraw as much as of my funds first and ensure it reach my bank hopefully before the 1 week response deadline for the dispute case.

    Then i'll deal with the dispute case and not expect to win it, i'll still try my best with screenshots etc etc and maybe call up paypal and scream at them for kicks.
     
  9. booster2ooo

    booster2ooo Junior Member

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    Try to do your best but keep this in mind: PP will never give your money back. I've been charged back several times and even with copy of emails, they always kept the money (but my account isn't verified as I don't own a credit card, might have an influence too)
     
  10. noob411

    noob411 Junior Member

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    don't fight it, just tell them it was a digital product and lose this one. Horrible as it sounds but you will lose if you fight it. Sorry, but hey its only your first one as they say there is a first for everything
     
  11. Money Man

    Money Man Elite Member

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    As mentioned above, I think what happened was the person who paid you either used a stolen PP account or a stolen CC within that PP account. If this is in fact the case, they have definitely frozen his PP account and might freeze yours as well after the dispute is concluded.

    I am not 100% sure about this, but if he committed fraud in any type of way, I am pretty sure your account could be frozen. I know you've heard it before, but PP is a bunch of assholes. Either go with someone else or only deal with people you trust when using PP. However, definitely try to get all of your money to your bank account ASAP just in case they decide to freeze your account.

    Check out the following links for inside information on why and how bad PP sucks from a former PP employee...

    Code:
    http://www.paypalsucks.com/PayPalFormerEmployee1.shtml
    Code:
    http://www.paypalsucks.com/PayPalFormerEmployee2.shtml
    You might want to read the second one first; these have been around for a while and I haven't read them in over a year.
     
  12. RamChaturvedi

    RamChaturvedi Supreme Member

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    Hey guys i am in a plan to make a site for these ebooks...Is there any other alternative then paypal to put in during checkout???I am afraid after listening these sort of cases!!! :eek:
     
  13. noob411

    noob411 Junior Member

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    alertpay is a alternative there are some more I will search here as it has been mentioned many a times one moment
     
  14. RamChaturvedi

    RamChaturvedi Supreme Member

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    what do you think of moneybookers and LR???Do they provide the same service as paypal for payouts???
     
  15. RenegadeRunner

    RenegadeRunner Newbie

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    Moneybookers is rock solid, they're FSA Regulated (Paypal in Europe is no longer regulated by the FSA, they're a EU Banking Entity, unsure about the US) and offer Fraud/Chargeback protection for Merchants at the expense of a 7.9% transaction fee

    Do need to be a registered company to take advantage of those offers but even on regular accounts it's harder for people to scam you, they take the hit and fight back, rather than just dodge the bullet and throw knives at the seller (a la paypal)
     
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  16. Money Man

    Money Man Elite Member

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    There are many alternatives. The problem is, PayPal is the most widely known and trusted online payment system by online buyers. This probably has a lot to do with their affiliation with eBay (eBay bought them out in 2002), and they were one of the first online payment systems on the web.

    So be prepared to see sales drop if you do not offer PayPal. I know, it sucks. It is kind of like wanting your CPA(s) to pay via PayPal, and if they don't, you go elsewhere.
     
  17. Knoxgates

    Knoxgates Supreme Member

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    The guy didn't charge back or else they would have mentioned "Unauthorised transaction". For there profits to roll in they have kept these funds for investigation purpose.
     
  18. black1411

    black1411 Junior Member

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    "The buyer has issued a claim stating this transaction was made without the account holder's knowledge or consent. Please click Resolve Claim Now to view your options to resolve this issue and how to provide relevant information that will help in PayPal's investigation. We must receive your response by seven calendar days from case creation in order to include your input in our investigation."

    He just did. I guess he delayed it a few hours to make it look legit like he really really got hacked and then discover the problems later...-__-

    I don't really care about the charge back anymore.

    Just looking to keep my account active and not get my funds into the infamous Paypal 180 days security protection.

    Also Paypal is now refusing bank withdrawal by me so they'll probably freeze my account after they close the case on this "dispute"

    So should i take the option #2 below so that it will allow my account to be active and not freeze?

    Under my resolve case, i have 3 option as below.

    How would you like to resolve this issue?

    - I have posted the item and I can provide proof that the item was posted through an approved postal service to the address on the Transaction Details page.

    - I have not posted the item and I will refund the payment.

    - I have refunded the payment for this transaction.

    Yea, there are tons of alternative to paypal, but who uses them?

    In the end, if you say moneybookers, only 20% of people uses them..so there's no point if you want business.

    It's a vicious cycle.
     
    Last edited: Jul 14, 2009
  19. lover

    lover Jr. VIP Jr. VIP Premium Member

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    You cannot do anything in this case,refund is only option your have.
     
  20. black1411

    black1411 Junior Member

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    #2- I have not posted the item and I will refund the payment.

    This one right, will it do my chances of getting my account not being held any good?

    My main priority now is the remaining funds anyway.

    I'm planning to close the account once this whole thing is over and start a new one....somehow.....:rolleyes: