So I have a 12 year old buyer (acts that way maturity wise) whose threatening to take my "fraudulent" business to the highest levels of paypal! omgbbq!!! I sell an intangible good, which I don't think paypal protects sellers from anyway? The gist: He bought, claimed he didn't receive. Filed a dispute, said product was late, not as advertised, claimed he didn't hear anything from me.. I replied to his order the same day and he replied to the email that same day. I asked him a question through paypal's email system that his answer to would tell me if he did or didn't receive the traffic. Instead he threw some threats, claimed he didn't understand why I wouldn't give a full refund, then issued a charge back. I sent paypal a scan of the emails, pointing out I was trying to work with the buyer but he refused to answer any questions via their email. So I believe I should win the case right? We have been going back and forth over email the past week, him throwing more insults and threats, me pointing out I can't grant a refund until he answers my question. That in his mind means I'm harassing him. :laugh: That's why he said he will blog about me world wide and take it to the highest level of paypal!!! I imagine both empty threats, if he blogs.. I doubt anyone reads it, the paypal threat, besides the chargeback, he really can't do anything else, right? Over 300 transactions, with repeat buyers, he is the first to issue a charge back, so I assume that works in my favor too. Thanks!