Yesterday a guy bought a bunch of gigs on my fiverr-clone website. He paid with Paypal. One purchase was for some eBooks (PLR/MRR), and the rest were for social media followers/likes etc... The sellers for the social media services asked him about the URLs to send the followers/likes etc, and the seller for the eBooks sent the eBooks to the buyer. The buyer never sent the URLs to the sellers for the social media services... Now the buyer comes and sends the following message to the seller for the eBooks: "I received the information however when I tried to upload it to clickbank they rejected because of over used at this time I would like to request a full refund on all my purchase. I have notified Patpal and they want to give to the chance to return the money sent to you. Thankyou in advance for your swift handling of these matters." Now, the seller obviously can't refund any money to Paypal. And the seller never stated that Clickbank will accept those eBooks. I mean, that's like buying a car and then saying you can't take it to the race track. It doesn't make sense. And I'm not even sure if he meant that he wants a full refund for the eBooks (since he sent this in a personal message to that particular seller), or if he wants a refund for All of his purchases (eBooks and Social Media services). And my site's terms of service (which users have to agree to in order to register) states this: Refunds [site name] does not refund payments made for cancelled orders back to your payment provider automatically. Funds from order cancellations are refunded to the buyer's balance as credit and are available for future purchases on [site name]. Funds returned to your balance from cancelled orders will not include processing fees paid. I'm stressed out about this situation. How should I proceed?