Payoneer BLOCKED my account and STOLE my funds, for no reason, I have been using it since 2015.

AntiHacker

Senior Member
Dec 7, 2014
906
755
I just added legit Patreon as new payment method, and they wanted to add "beneficiary bank" to keep getting payments from Amazon which I have been getting for like 8 year, I was kind of confused about what they want and why did this happen etc,

So I contacted support and they told me that everything looks good, that they will delete this warning, and I dont have to take any further actions whatsoever. I have chat saved.

This morning I see that my account was blocked, without warning at all, without any message, I just got one email from support person saying to open new account LOL

Like where the fuck is my money? I have been using them for 9 years or so, have been happy with them, been there when they had 2 billion dollar missing scandal, and they just block me and steal my money for no reason? Worst of all, I cant access live support or call them, I have to do it over email back and fourth, and this was AFTER they told me everything is 100% okay, so not even that I didnt get proper warning that my account will be blocked, but I got "EVERYTHING IS FINE" from ther support.

This sucks. I just wanted to vent out and see if any of you guys have gotten your account back after it has been blocked by Payoneer? Im 100% doing everything legit. I hope to get it back and will update you guys, but moral of the story is not to keep your money on any of these online platforms.
 
Contact the financial regulator in your country, and let Payoneer know you have done so.

I haven't had this problem with Payoneer, but had a very similar problem with PayPal years ago and amazingly I got a call (rather than the usual email) from some manager apologising once I told them I'd contacted the regulator.
 
Contact the financial regulator in your country, and let Payoneer know you have done so.

I haven't had this problem with Payoneer, but had a very similar problem with PayPal years ago and amazingly I got a call (rather than the usual email) from some manager apologising once I told them I'd contacted the regulator.
Thank you so much! :)
I do believe I will get this account back, since I didn't do anything wrong, and will wait a week or two for this to be resolved first.

I never had issues with them before this, I love payoneer, but this was awful, the worst thing about this is that I contacted support and to confirm what to do, and if there is any way to avoid going and opening bank account just to provide them with proof that Im a real person (especially since I didnt know if this was by mistake because I clicked on it by accident few months ago and since that had verification notification), and they told me everything was okay.

Like I could have easily pull out my money and go to my local bank to make account and send it to them to confirm whatever they wanted, but they did me dirty.
 
HERE IS A PART OF THE CHAT:

Customer Support
Thank you for holding.
I already sent the notification to the relevant department requesting to close the requirement for Bank account verification because is not need it
And I already close the another accounts , kindly wait for an email update within 24-48 hrs please

ME
XXXX account is live? One that I recieved money to like yesterday or 2 days ago?
And Amazon payments will also come normally just like for years before? :)
if that is the case you are the best :D
You just saved me hours of waiting in local bank

Customer Support
Yes, no worries
It's my pleasure.
It was a pleasure to help you today, is there anything else I can help you with?

ME
well what about Patreon payments? I recently opened up Patreon as well, and connected it to Payoneer, but not sure will that go alright, can you see anything regarding Patreon on your end?

Customer Support
No worries , PAtreon is linked with your card balance , that means that you will receive the payments directly to Payoneer
 
It was always like that
I don't use them anymore
shit support
 
It's always like that but they will unblock this happens and I still use. Last withdraw from stripe 6k and they ban ..when they ban you can't see your money but it still there. Just be patient and you will get back..mine took 2 weeks lol
 
I also got banned from payoneer like 2 years ago and had around 500$ in my balance, at first they were saying I can't access the money anymore but after going back and forth with many many emails, they finally let me withdraw my balance to my local bank and said I can never work with them anymore, it sucks that once you are banned you can't use the live chat support so it's gonna take a lot longer with emails, but I believe if you try hard enough you will get your money back.
 
nothing new for payonner you shouldn't keep money in any virtual bank and trust it 100% unless you are clear 100%
 
nothing new for payonner you shouldn't keep money in any virtual bank and trust it 100% unless you are clear 100%
Well I was clear 100% but they still blocked me lol
But I do believe I will be able to get my account back, since they casually told me to just "Open new account" meaning i havent break any terms at all. Also they said I have until 12th of April to send document to "avoid further delay in payments". Soo thats what they mean when they say "delay" its actually "getting your account blocked and money stolen".
 
I also got banned from payoneer like 2 years ago and had around 500$ in my balance, at first they were saying I can't access the money anymore but after going back and forth with many many emails, they finally let me withdraw my balance to my local bank and said I can never work with them anymore, it sucks that once you are banned you can't use the live chat support so it's gonna take a lot longer with emails, but I believe if you try hard enough you will get your money back.
Well I didnt really get banned, my account was blocked, I still didnt break any terms, so that is good news. What are you using now, and what was your experience? What was the reason they banned you?
 
It's always like that but they will unblock this happens and I still use. Last withdraw from stripe 6k and they ban ..when they ban you can't see your money but it still there. Just be patient and you will get back..mine took 2 weeks lol
Did you break any terms or what was the deal? I dont get why are they doing stuff like this? :(
 
Payoneer gives lot of flexibility to affiliate marketers, you can use your family/friends account.
 
Payoneer gives lot of flexibility to affiliate marketers, you can use your family/friends account.
The issue is they closed MY account and stole my money currently. I can open new one, they said it themself, but why would I do that?
I want old one and money in it, and I will update you guys when I get it etc
 
Update: Got message from Payoneer support, they were very fast in answering considering that issue was just before the weekend and they do not work over the weekend.

They asked for bank document, same one I was told I dont need to provide, but from their attitude I sensed they were helpful and that this was blocked because of routine check, so high chances of getting my stuff back.

I will have to open new bank account just for this, but what you gonna do.

I will update this thread later when I get my money back or where there is new update to report, just for guys who might have same issue as me later in the future. :)
 
Update: I was transfered to account approval department or similar, turns out my new bank account was not proper type, and had to open a new one today, I sent detailed message and explained everything, currently I lost around 10 hours all together opening accounts, typing with them, researching etc, just go get back what is mine and was they "stole" by mistake.

So far Payoneer support has been nice and quick. Considering moving to Wise because of better reviews, lower fees, better options etc. Will update how this ends :)
 
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