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Paid for premium and vip membership but not upgraded

Discussion in 'Forum Suggestions & Feedback' started by coitza, Aug 5, 2018.

  1. coitza

    coitza Jr. VIP Jr. VIP Premium Member

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    So..... as the title says, paid for vip and premium, the payments were automated as I have a subscription from last year, however the upgrade was not added.

    I am not sure who I should best contact about this, so anyone can point me in the right direction? :)

    Thanks.
     
  2. davids355

    davids355 Moderator Staff Member Moderator Jr. VIP

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    When did you pay?

    It can take up to 7 days for the upgrade to go through.
     
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  3. coitza

    coitza Jr. VIP Jr. VIP Premium Member

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    payment was done on 22nd of july so that should have passed.
     
  4. proxygo

    proxygo Jr. VIP Jr. VIP

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    contact support they hopefully also re set your vip date
    from day its working and not the day you payed
     
  5. BassTrackerBoats

    BassTrackerBoats Super Moderator Staff Member Moderator Jr. VIP

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    Send an email to [email protected] with your username and your transaction ID/payment info and they will get you covered.

    That is something that has to be handled in the offices and that email address is received and managed there.
     
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  6. coitza

    coitza Jr. VIP Jr. VIP Premium Member

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    Thanks BTB, helpful as always :D
     
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