1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Outsourcing Customer Service/Support

Discussion in 'BlackHat Lounge' started by heiny, Aug 4, 2009.

  1. heiny

    heiny Regular Member

    Joined:
    Dec 5, 2008
    Messages:
    227
    Likes Received:
    103
    Hey BHW

    Anyone outsourcing their Customer Service/Support to other Philippines or Malaysia or Singapore? If you are please list your source since I need some outsourcing done for specifically this - picking up the phone and receiving complaints which usually results in a refund

    Thanks
     
  2. scrupio

    scrupio Junior Member

    Joined:
    Jul 21, 2009
    Messages:
    177
    Likes Received:
    27
    Location:
    Dallas, TX
    Lol i doubt anyone is going to give up their source like that. Confidential info bud :)
     
  3. heiny

    heiny Regular Member

    Joined:
    Dec 5, 2008
    Messages:
    227
    Likes Received:
    103
    How is it confidential? LOL..Im not even doing same biz as them. I'm creating biz for them + $$$ -- I'm not looking for "Pang" in Malaysia, I'm looking for a company that offers this service.

    The question is like asking; which affiliate network do you recommend. That's not confidential..Fact is that when the user says MaxBounty or <X> (X = Any other aff network) they create competition.
     
  4. blackmagiquellc

    blackmagiquellc BANNED BANNED

    Joined:
    Oct 30, 2008
    Messages:
    752
    Likes Received:
    739
    here you go buddy:

    http://www.supportsave.com/

    http://www.acquisix.com/

    http://www.ehow.com/how_2052357_outsource-telemarketing-philippines.html


    everything you need :)

    try odesk.com too if you want
     
    • Thanks Thanks x 1
  5. mandy

    mandy Registered Member

    Joined:
    Jul 22, 2008
    Messages:
    84
    Likes Received:
    8
    Try out hxxp://www.offshoring.com/. I have used them before and had good rapport with my staff.
     
  6. scrupio

    scrupio Junior Member

    Joined:
    Jul 21, 2009
    Messages:
    177
    Likes Received:
    27
    Location:
    Dallas, TX
    I suppose. I have an agent in the phillipines that find all my employees for me. I dont go thru any middlemen so i get the lowest prices. If i just gave out my source how would i ever make any money? :)
     
  7. Jaggez

    Jaggez Newbie

    Joined:
    Apr 7, 2009
    Messages:
    15
    Likes Received:
    8
    Intresting that some people here consider sharing an outsourcing customer service and support as a secrete of thiers. The reason in my opinion that we are registered here, is to be of help to each other and not otherwise.

    One thing is for sure though, the likes of you will really never make it far and I really do not know why such is at all a member here.

    Like it or not, others will definietly (as already above and more to come) share their unselfish knowledge to help their fellow member

    Jaggez
     
  8. scrupio

    scrupio Junior Member

    Joined:
    Jul 21, 2009
    Messages:
    177
    Likes Received:
    27
    Location:
    Dallas, TX
    Not being selfish. Being careful. Sure those websites are great but they are middle men. Reason i don't give out my source is , I had a instance where someone tried to offer more money for one of my employees. I had to then increase his pay just to keep him.