Hello Everyone! Great news, I've taken a spin on the member "7878"s Online Reputation Management and decided I was going to land quite a few clients. I tried doing everything he listed in the thread, you know.. copying it word for word and expecting my wallet to EXPLODE. Last week I decided to pull my finger out and get to work. I decided to take a more "direct" approach to this and developed an Online / Offline hybrid. I'll firstly research the place I intend to go (I focus on restaurants) collect all the information I need and when I think I'm ready I walk straight into the business and eat there. When I'm finished my meal I ask the waiter to get the manager / owner for me (This can backfire as they could be VERY busy and try to rush, The manager may not be in etc) I prefer to go into the business at a NON peak time. I.e a time between breakfast / lunch or between lunch / dinner. If the manager isn't in, I generally come back at another time. If perhaps the manager is in and comes to talk to me, the first thing I do is stand up; look him dead in the eye and give him a firm hand shake. I explain to him who I am and what I do. I practiced this in the mirror for hours, I want to help him understand what I do and he needs me without taking up too much time or rushing what I say. I then tell him before coming in to dine tonight / today I had a look at his reviews (once again reassuring him that this is what I do) and informed him there are many, many bad reviews but I just had GREAT SERVICE (even if you didn't) I simply tell him I can fix this and leave him with my business card. Firstly; you have just told him people don't like his service and they are complaining about it online. What's he going to do? A) Ignore it and go on B) Go home, read the reviews... flip shit and call you. From ten business cards I've received six calls and working on closing them all. The reason I go in person is because of a thread I read quite a while back.. by coming into his workplace and buying his food its as if he owes you... hence he gives you the time of day to listen to you. You arn't directly selling him anything, you let him know its your field and he could use your help... but you don't tell him anything else. This has worked great for me so far.