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On Hole with Time Warner Cable: The Price They Pay for FAILURE!

Discussion in 'Joint Ventures' started by Jonny Quick, Aug 12, 2011.

  1. Jonny Quick

    Jonny Quick BANNED BANNED

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    <Note: "Hold", & it won't let me change it now. Note to self: Always make certain to get your Title correct the first time, there will be no second.>

    I pay over $120.00 a month for supposedly "high-speed internet", yet I'm waiting for my Bank Account Statement page to load.

    My upload speed is less than half of what it is supposed to be. I'm paying EXTRA for that.

    If you didn't just have a "that doesn't make any sense" moment, you are stupid. Don't call or email me, ever.

    However, if you want to make money, give me a ringy-dingy.

    Taktical has a client that needs Reputation Management. See my comments there.

    http://www.blackhatworld.com/blackhat-seo/blogging/340719-my-client-has-ugly-blog-being-written-about-him-how-can-we-trace-writer.html

    In fact, read the whole thread, otherwise it won't make any sense.

    Level three tech. They won't give me one.

    - I hung up on her immediately. It was the second time I had threatened to do so.

    No. They can't have two seconds, because two seconds is really 10 minutes, and at the end of the process I wind up talking to another "Producto de Discriminación Positiva" (aka "Affirmative Action" in Mexican spanish) retard. That's what customer service labor looks like here in San Antonio, and the following is a real-time description of the results that one can almost always expect.

    I hung up on them, and am calling back. The first monkey was too stupid to talk to me. I told her she was costing me money, and I would hang up on her, and call back, if she did not transfer me to a Level 3 Tech.

    Then she said she WAS Level 3, and that she could help me with my problem. But she couldn't, because I don't trust the security of my system to retarded liars.

    I figure there's a 50% chance my computer is infected from a software I installed from someone from here. My Upload speed is less than half what it is supposed to be. I cannot say for certain if there isn't some unknown process, service or device driver running in the background using my machine for unknown purposes. Either that or I have a bad Cable Modem that only goes bad "sometimes". The TV makes a "POP" noise everytime I unplug it from the box. I can't see how the TV side can affect the internet side, as they seem to be coming in on separate cables. It USED to come from a common box, but the (supposed) "Level Three Tech" (the grumpy one, that smoked a cigarette in my yard without permission) seemed to act like the Internet line was separate from the big box near the TV.

    Whatever. I'm done being nice. They are costing me money, and I either want it back or a piece of someone's ass as an apology.

    I'll mention here I fix computers for a living, and they've had 2 Techs onsite in the last 5 days, in case anyone feels qualified to offer any technical advice. They say the Cable Modem is good, and the cable wire in the ground was bad and they replaced it. I think the cable is bad in the ground behind my house where all the front-end loaders have been driving up & down for the last 3 months, in the worst drought we've seen in several years.

    I could justify firebombing one of their Service Trucks as payback, if I really wanted to. Someone is using my computer for a Cyber-War (maybe), and now I'm an unknowing participant. And what I'm trying to do is make money, not war.

    http://www.makemoneynotwar.com

    <looks like somebody already has this one. I wonder what else might be available with the "makemoneynotX.com" URL.
    I just plugged in the phone on the charger (not the data cable, lol... I'm infected, remember?). I'll stay on this all day, if necessary.

    I'm taking the day off. "J" will be okay with it. He stood me up the other day, with the lame excuse that we are in the most significant financial situation in the history of humanity. How lame. You'd think he was out saving the world, instead of saving corporation's assets.

    (lol.)

    Now I'm listening to Carlos. They rebooted my cable modem, but Carlos can't tell me if they have a record of the number of times the cable modem has been rebooted in the last few days/weeks. If he could show me this is the first time the Cable Modem has been rebooted in the last few days, I could believe that it's fixed. Now I'm asking for an IP Address directly to my Cable Modem, so that I can get inside (via browser) and see for myself if there are any records (of cable modem reboots) that are available to me.

    IF they are, I can show that what they've done thus far has wasted my time. (And theirs, but who cares, it's their incompetence. They made the decision to waste time when they hired these people. Not my fault they can't manage a business according to (how I think) it should be done. They owe me for the fact that I am paying for their mistakes in hiring.) (I can justify quite a bit with that one.)

    Now I have Oscar, a soft-spoken Tech (I assume, there is no way to know for certain.), and he's (like I said) soft-spoken.

    Okay, here's the Final Result. I've scheduled a "Senior Field Technician" (I made that title up) for Saturday afternoon, just in case my internet stops working. Otherwise, I'd have to call and get into a line with everyone else; no special treatment. I'll call and cancel the appointment if my Upload Speed manages to remain within specs. Otherwise, we'll have some "boots on the ground" outside my bunker. (I'll be poking him in the eye by referring to the 6" trench they are going to dig as a "moat".)

    http://en.wikipedia.org/wiki/Moat

    So, if it has to be this way, I'll treat MYSELF special, and they can wait on me & my convenience for a change.

    See how insidious the application of morality on corporations can be? Sounds like a "situation" that might require some money to repair. So having a Technically-Minded Moralist on a team might be useful. If they really want to be "people", then lets treat them like we would treat anyone else, and do unto them what they are doing unto us. (Moralism is a sword that cuts both ways. You might actually think of it as two separate swords, one "white" and one "black". See Avatar for additional insight.)

    Let's steal their time, and see how they like it. Better, let's steal their time, and make them pay us to give it back to them.

    TechTips by Jonny Quick: How to make Time Warner Bend Over and Squeal Like a Pig

    (subtitled: The Advent of "The Spammers" as a Political Entity, and How They Saved All Humanity from Eternal Damnation)

    This is done in claymation. Something primary and easy to understand & relate to. No corn-cob and burlap textures, etc...

    http://youtu.be/PxJ5VHNuaBE

    So what's the point? The point is that there is a value to all of the above, and for multiple reasons, which are inter-related. It's being given away now, but could be for sale later. TW has a bottom line like everyone else. "Everyone Else" has a bottom line just like TW. (ying/yang, get it?) Part of Reputation Management could be doing what it takes to fix the justifiably negative situation as a cost-effective alternative to attempting to suppress it's publicity. We have both carrots and sticks, and can supply both as the situation warrants.
     
    Last edited: Aug 12, 2011
  2. Jonny Quick

    Jonny Quick BANNED BANNED

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    128728696637431266.jpg

    I really miss this woman.
     
  3. Atlusphere

    Atlusphere BANNED BANNED

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    [​IMG]
     
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  4. Bartman

    Bartman Power Member

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    time to take your medications.
     
  5. groomsxxx

    groomsxxx Power Member

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    Um..wtf is this shit?
     
  6. RightInTwo

    RightInTwo Power Member

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    I tried to read the first couple paragraphs.....i have no idea whats going on.
     
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  7. Donnie Darko

    Donnie Darko Regular Member

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    I read the whole thing and I'm so lost.
     
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  8. Pekton

    Pekton Regular Member

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    And how is this TW's problem??? You have a virus/spyware/bot thats eating up your resources and bandwidth

    Stop ranting at thier support about wasting your time and money. go get your pc fixed. All that is going to happen on saturday is they will test the cable from your house to the junction and that the cablemodem has the correct up/downlink speeds to his latop..... anything you connect to it is down to you
     
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  9. Jonny Quick

    Jonny Quick BANNED BANNED

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    Read it slow and think about it. It's part entertainment, part "stream of consciousness" general ideas for making money, and part serious suggestions for making significant income in the area of Reputation Management as a possible Joint Venture for interested parties that have something to contribute. I'm showing mine.

    Suggestions welcome. I'm still editing and can continue to do so until the Forum Software prevents further editing. Until that time, I can make whatever changes/additions might be interesting, useful or profitable. I'll be back from work later this evening, to check in on how things have evolved.
     
    Last edited: Aug 12, 2011
  10. Jonny Quick

    Jonny Quick BANNED BANNED

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    Q: Given: 50% + 50% + 50% = 150%,

    What is the name of the person that first APPROVED ?
     
  11. Jonny Quick

    Jonny Quick BANNED BANNED

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    I can't say for certain yet, one way or the other. This post (not the whole thread, just this particular post) is to inform (and not warn) people about it. It's too early to pull the fire alarm yet, but if I find out for certain, I will most certainly pull it.

    I have installed several "blackhat" softwares being promoted on this site (BHW). No, I'm not going to post their names. If the proof is absolutely certain, I'll post the name, URL etc... of the software, but I'm not going to make disparaging comments or raise people's anxieties with no real evidence. Right now Time Warner is the reason why I don't know if it's malware or not, so if you are worried then know that Time Warner is your enemy also, and they need to be punished as an object lesson. It's been 5 days, and they can't give me someone to talk to that can't get off the script.

    I don't trust the Security of my System to subliterate retards that can only read what's in front of them, either. Intelligence involves something more than just reading the words on the page. They can teach monkeys to read. That doesn't mean we entrust them with our encrypted bank account usernames and passwords. Someone should tell our nation's schoolchildren this, as well as our elected leaders. There are also some forum members that might find this information useful.
     
    Last edited: Aug 12, 2011
  12. smallgiant

    smallgiant Regular Member

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    I'm not sure if I just had a stroke, or if you really lack basic communication skills.
    Putting the craziness and incomprehensible posts of the op aside, why is this in the JV section?

    Your computer is infected? Lets JV?
     
  13. Jonny Quick

    Jonny Quick BANNED BANNED

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    Had a quiet moment a bit ago, and had an opportunity to mentally review.

    During the last intense (and failed) Customer Service phone call, at some point I realized delibarate use of the "F-word" wasn't gaining me any traction. That was as far as I could go, so I stopped, and decided that I was no longer talking to here, I was talking AT her.

    What an Air Force Drill Instructor once told me was "One-Way Communication". (I envy her husband.)

    When she didn't hear the message that I was no longer going to cooperate with her premanufactured Customer Service script, I swore a few times to no effect. The final escalation:

    (Sung loudly, with a marching blues cadence, like what the Marine Corps sings while on their way to war.)

    Etc... new insult, with the chorus to drown out the response. In my mind, the entire Customer Service call center is gathered around a common speaker, listening to the performance.
     
    Last edited: Aug 12, 2011
  14. Hydro

    Hydro BANNED BANNED

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    Spouting obscenities gets you nowhere, it's all about social marketing - make the rep give you what you want and make him/her like it. All the other rambling in your posts confuse me quite frankly but if you're ever in Dallas lets have a drink.
     
  15. groomsxxx

    groomsxxx Power Member

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    You are a stupid ass!!
     
  16. ramjetsy7

    ramjetsy7 Junior Member

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    Stupid? Far from it.
     
  17. Jonny Quick

    Jonny Quick BANNED BANNED

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    http://www.blackhatworld.com/blackhat-seo/shit-list/341429-help-me-resolving-issue-indien-company.html#post3135528

    This is one way of doing "Reputation Management". Some might cave in 2 weeks for $1000. Some might take 6 months to pay $10,000. If the reviews are real and/or well-written, that amount may increase, and that time could decrease.

     
  18. Jonny Quick

    Jonny Quick BANNED BANNED

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    They sent a Level 2 Tech today. He couldn't have been more polite. He showed me his laptop, all the signal thingies. The amplifier is making one signal too high, which somehow makes the internet signal too low, so they removed the amplifier, installed a 6 dB splitter and they think this is going to work.

    Spouting obscenities got me some attention. The fact that they were also true got me some consideration. They ARE retarded, are NOT qualified to talk to me, and do not have the ability to force me to listen to them or accept their opinion about anything as relevant.

    It was pretty obvious the onsite Tech had some understanding of what the situation had been. Also I had let them know that I was blogging the failure to fix the problem the second time real time and online might have had some effect.

    The post above is tendered to offer some evidence that there are certain people (and organizations) that have power where "everyone else" does not. Some people must be polite in order to get what they want, while other people get people to do what they demand by any means that work.

    Posting a website documenting corporate failures to deliver even adequate customer service in such a way that it threatens their ability to continue to make money will create some interest in the least and money in the best case. Time Warner is just a real-time example. There could be audio recordings of "customer service phone calls gone wrong". Online classes in how to manipulate the "customer care center" in order to create certain situations that may not have been anticipated. Edge conditions, if you will.

    Just today, Bank of America informed me that a recent software update has cause some customer's browsers to display a message warning of potential problems with their online banking. He only got the memo this morning. I've had the problem since 3 days ago. That's a 2 day window to provide hard, searchable text information to BofA customers that BofA was not, and possibly could not.

    http://www.google.com/#sclient=psy&hl=en&source=hp&q=bank+of+america+Changes+May+Not+Be+Reflected&aq=&aqi=&aql=&oq=&pbx=1&bav=on.2,or.r_gc.r_pw.&fp=a659a7fcb013e0fc&biw=1130&bih=659

    If a search of the text "Bank+of+America+Changes+May+not+Be+Reflected" went to a "Reputation Management" site (mine, or ours) and no BofA site anywhere to be seen, BofA customers would get only get what information that site gave them. That's called "Power", folks.

    Is their browser secure? Are their passwords and account names safe? How often does BofA have these kinds of problems?

    They aren't getting answers to these questions from BofA, so we'll manage their reputation for them.
     
    Last edited: Aug 14, 2011
  19. The Captain

    The Captain Regular Member

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    I work for the cable company...where would you like your moat sir?
     
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  20. Lordstriker

    Lordstriker Regular Member

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    Dont see the $$$ ? :S
     
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