<Note: "Hold", & it won't let me change it now. Note to self: Always make certain to get your Title correct the first time, there will be no second.> I pay over $120.00 a month for supposedly "high-speed internet", yet I'm waiting for my Bank Account Statement page to load. My upload speed is less than half of what it is supposed to be. I'm paying EXTRA for that. If you didn't just have a "that doesn't make any sense" moment, you are stupid. Don't call or email me, ever. However, if you want to make money, give me a ringy-dingy. Taktical has a client that needs Reputation Management. See my comments there. http://www.blackhatworld.com/blackhat-seo/blogging/340719-my-client-has-ugly-blog-being-written-about-him-how-can-we-trace-writer.html In fact, read the whole thread, otherwise it won't make any sense. Level three tech. They won't give me one. - I hung up on her immediately. It was the second time I had threatened to do so. No. They can't have two seconds, because two seconds is really 10 minutes, and at the end of the process I wind up talking to another "Producto de Discriminación Positiva" (aka "Affirmative Action" in Mexican spanish) retard. That's what customer service labor looks like here in San Antonio, and the following is a real-time description of the results that one can almost always expect. I hung up on them, and am calling back. The first monkey was too stupid to talk to me. I told her she was costing me money, and I would hang up on her, and call back, if she did not transfer me to a Level 3 Tech. Then she said she WAS Level 3, and that she could help me with my problem. But she couldn't, because I don't trust the security of my system to retarded liars. I figure there's a 50% chance my computer is infected from a software I installed from someone from here. My Upload speed is less than half what it is supposed to be. I cannot say for certain if there isn't some unknown process, service or device driver running in the background using my machine for unknown purposes. Either that or I have a bad Cable Modem that only goes bad "sometimes". The TV makes a "POP" noise everytime I unplug it from the box. I can't see how the TV side can affect the internet side, as they seem to be coming in on separate cables. It USED to come from a common box, but the (supposed) "Level Three Tech" (the grumpy one, that smoked a cigarette in my yard without permission) seemed to act like the Internet line was separate from the big box near the TV. Whatever. I'm done being nice. They are costing me money, and I either want it back or a piece of someone's ass as an apology. I'll mention here I fix computers for a living, and they've had 2 Techs onsite in the last 5 days, in case anyone feels qualified to offer any technical advice. They say the Cable Modem is good, and the cable wire in the ground was bad and they replaced it. I think the cable is bad in the ground behind my house where all the front-end loaders have been driving up & down for the last 3 months, in the worst drought we've seen in several years. I could justify firebombing one of their Service Trucks as payback, if I really wanted to. Someone is using my computer for a Cyber-War (maybe), and now I'm an unknowing participant. And what I'm trying to do is make money, not war. http://www.makemoneynotwar.com <looks like somebody already has this one. I wonder what else might be available with the "makemoneynotX.com" URL. I just plugged in the phone on the charger (not the data cable, lol... I'm infected, remember?). I'll stay on this all day, if necessary. I'm taking the day off. "J" will be okay with it. He stood me up the other day, with the lame excuse that we are in the most significant financial situation in the history of humanity. How lame. You'd think he was out saving the world, instead of saving corporation's assets. (lol.) Now I'm listening to Carlos. They rebooted my cable modem, but Carlos can't tell me if they have a record of the number of times the cable modem has been rebooted in the last few days/weeks. If he could show me this is the first time the Cable Modem has been rebooted in the last few days, I could believe that it's fixed. Now I'm asking for an IP Address directly to my Cable Modem, so that I can get inside (via browser) and see for myself if there are any records (of cable modem reboots) that are available to me. IF they are, I can show that what they've done thus far has wasted my time. (And theirs, but who cares, it's their incompetence. They made the decision to waste time when they hired these people. Not my fault they can't manage a business according to (how I think) it should be done. They owe me for the fact that I am paying for their mistakes in hiring.) (I can justify quite a bit with that one.) Now I have Oscar, a soft-spoken Tech (I assume, there is no way to know for certain.), and he's (like I said) soft-spoken. Okay, here's the Final Result. I've scheduled a "Senior Field Technician" (I made that title up) for Saturday afternoon, just in case my internet stops working. Otherwise, I'd have to call and get into a line with everyone else; no special treatment. I'll call and cancel the appointment if my Upload Speed manages to remain within specs. Otherwise, we'll have some "boots on the ground" outside my bunker. (I'll be poking him in the eye by referring to the 6" trench they are going to dig as a "moat".) http://en.wikipedia.org/wiki/Moat So, if it has to be this way, I'll treat MYSELF special, and they can wait on me & my convenience for a change. See how insidious the application of morality on corporations can be? Sounds like a "situation" that might require some money to repair. So having a Technically-Minded Moralist on a team might be useful. If they really want to be "people", then lets treat them like we would treat anyone else, and do unto them what they are doing unto us. (Moralism is a sword that cuts both ways. You might actually think of it as two separate swords, one "white" and one "black". See Avatar for additional insight.) Let's steal their time, and see how they like it. Better, let's steal their time, and make them pay us to give it back to them. TechTips by Jonny Quick: How to make Time Warner Bend Over and Squeal Like a Pig (subtitled: The Advent of "The Spammers" as a Political Entity, and How They Saved All Humanity from Eternal Damnation) This is done in claymation. Something primary and easy to understand & relate to. No corn-cob and burlap textures, etc... http://youtu.be/PxJ5VHNuaBE So what's the point? The point is that there is a value to all of the above, and for multiple reasons, which are inter-related. It's being given away now, but could be for sale later. TW has a bottom line like everyone else. "Everyone Else" has a bottom line just like TW. (ying/yang, get it?) Part of Reputation Management could be doing what it takes to fix the justifiably negative situation as a cost-effective alternative to attempting to suppress it's publicity. We have both carrots and sticks, and can supply both as the situation warrants.