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OMG are customer service at bermanhosting Morons?

Discussion in 'BlackHat Lounge' started by macbaren, Jun 28, 2013.

  1. macbaren

    macbaren BANNED BANNED

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    One of my vps servers got suspended, and i dont know why. So i send a support ticket and after many hours i got this reply.

    Hello,

    I cannot see a suspended service of yours. Everything is up and running.


    Best Regards,
    Sven


    Guys does this look like everything is up and running????

    [​IMG]
     
  2. WhitePassion

    WhitePassion Elite Member

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    Yet you promote them in your signature, just to get affiliate commission lmao..
     
    • Thanks Thanks x 2
  3. macbaren

    macbaren BANNED BANNED

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    Thanks for reminding me, they are soooooo gone now from my sig.
     
  4. BlackSeng

    BlackSeng Jr. VIP Jr. VIP

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    That is why I gave up on them after using less than a week!
    I've been telling others to avoid bermanhosting, but others kept swearing it was an awesome provider.
     
  5. welie

    welie Junior Member

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    That's weird. I've had my share of problems with bermanhosting, but they were solved without much headache. Yes, sometimes there was a delay in solving the issues because it seems it is a one man show.
    But ultimately I too switched my provider. Bermanhosting isn't that awesome, but also they don't entirely suck.
     
  6. macbaren

    macbaren BANNED BANNED

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    They used to be good untill they stop answering emails:(
     
  7. ShadeDream

    ShadeDream Elite Member

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    I guess when shit hits the fan, they ignore you as they don't know what to do. lol
     
  8. Sgt Kraut

    Sgt Kraut Regular Member

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    Contact them again, I guess it is just a misunderstanding. Never had big trouble with them. The whole problem at Bermanhosting is that there are only two people responsible for customer support and one of them is Sven, the boss lol
     
  9. hardcorebiker

    hardcorebiker Jr. VIP Jr. VIP

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    They are online..Go chat with them directly asking for the reasons
     
  10. adamprattler

    adamprattler Junior Member

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    lol very sharp comment

    Op lots of those hosts around I sign up to lots of them every month for my seo networks I build for myself and if I dont complain some of them never even setup the damn hosting and some you have to file pp dispute first before they even do anything
     
  11. macbaren

    macbaren BANNED BANNED

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    They finally saw the mistake and i got this email:

    Hello,

    Your service was reactivated. Please accept our apologies for the inconvenience caused.

    Best Regards,
    Ivan Mitov