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Oh my god paypal are the most useless company in the world

Discussion in 'BlackHat Lounge' started by davids355, Dec 9, 2016.

  1. davids355

    davids355 Jr. VIP Jr. VIP

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    Paypal are so useless at customer support it is UNREAL.

    I have had a case open with them since April 2016 because they wanted more information from me. They wanted ID as well as details of directors in my business. I provided EVERYTHING in APRIL and it took them until 22nd NOVEMBER 2016 to finally send me an email saying they have completed all of their verification steps and my account has been restored to fully functioning order.

    Now I log in and I have ANOTHER FUCKING NOTICE that they need more information from me - copies of bank statements.

    This was on 23rd NOVEMBER and I provided copies of statements on the same day.

    Now it is 9th DECEMBER and I have still not had any confirmation from them that they got the documents and I still have a warning when i log in that my account is going to be limited.

    The worst part is whenever I have contacting them during this process - numerous times - they simply cant help - their support staff literally have no more access than I do. They have no idea what documents I have sent in, they have no idea why the documents are required and they have no idea when the documents will be reviewed and the case resolved.

    Just to highlight their lack of power even more, my trading name is still listed as a company that no longer exists, I have asked several of their staff members over the phone to change this or remove it and NONE OF THEM CAN DO IT.

    PAYPAL ARE AN ABSOLUTE FUCKING JOKE.

    //RANT OVER
     
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  2. Kfrancismagic

    Kfrancismagic Junior Member

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    sad
     
  3. spectrejoe

    spectrejoe Jr. VIP Jr. VIP

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    Bro, I bought a ton of products like 6 months ago 20+ 1 transaction each since they were all different, however the seller just ran off from thousands of people (not BHW) so everyone asked a refund. 1 month after I finally got the refund of the 20+ transactions and they permanently LOCKED my account. Don't allow me to send or receive anymore payments with this credit card because "I refunded too many payments".

    Are you kidding me lol.
     
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  4. bornthisway

    bornthisway Jr. VIP Jr. VIP

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    Yep, I remember you addressing this issue in one of my thread as well. I have to agree on that, my friend whose helping me has a similar issue and every single time they end up sending "Need more information" -_-
    I don't understand that , why don't they hire someone sensible and knows how the digital stuff work instead of us explaining them everything
     
  5. deal with it

    deal with it Jr. VIP Jr. VIP

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    I just got my account fully restored.
    I did not expect it.
     
  6. Jayder

    Jayder Jr. VIP Jr. VIP Premium Member

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    Hmm.. thats sad man. Me myself never had any issue with them. They needed stuff, I send the stuff, the unlocked everything :)
     
  7. lorentzo

    lorentzo Power Member

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    Paypal can give you some serious headaches but somehow people are still using them as primary payment method - online method-.
     
  8. Zwielicht

    Zwielicht Moderator Staff Member Moderator Jr. VIP

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    At least their support is better than Facebook's "support" system.

    While I've never had any issues with PayPal, I usually avoid keeping more money than I have to in my PayPal account. I've heard too many horror stories...
     
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    Last edited: Dec 9, 2016
  9. Heiko

    Heiko Jr. VIP Jr. VIP

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    I've had to verify my paypal 2 times this year as well because they thought i was "money laundering" and i had to verify it with ID 2 times and one time even with additional bank account details.
    It took them a good week to get everything verified, but damn.. 8 Months waiting for just a verification? That's sick

    But can't you tell the Paypal support that they forward it to the guys that handle the verification thing, so they maybe can speed it up?
     
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  10. Nut-Nights

    Nut-Nights Jr. VIP Jr. VIP

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    I always keep 2 gaypal accounts one for payments only and one for receiving only to avoid issue. F**K Gaypal.
     
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  11. Take Action

    Take Action Jr. VIP Jr. VIP

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    I'm in same situation, so pissed off with PayPal and their shitty customer support.
     
  12. elavmunretea

    elavmunretea BANNED BANNED

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    If you call the limitations team they could have escalated it earlier.

    I just went through that as well and they decided to close my account, after 3 years of being on there -what a joke
     
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  13. davids355

    davids355 Jr. VIP Jr. VIP

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    I just feel like it happens the same with a lot of companies - if you have say 20,000 customers, you have 100 support staff or something and it works well - average 200 customers per support staff member and everything is ok, customer support is good. But these companies scale up to like millions of customers and it feels like they dont scale up their support adequately - I am guessing their customers per support staff will rapidly increase and thus their customer service plummets.

    Without support everything is left up to the computer systems and when they are not sufficient then the customer is essentially fucked. Its a bit like the REAL version of those sci-fi movies where computers become more clever than humans and take over the world - of course the reality isn't anywhere near as glamorous as that though, its just that we dump machines to do the work and now they are in control by default.
     
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  14. Zwielicht

    Zwielicht Moderator Staff Member Moderator Jr. VIP

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    [​IMG]
     
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  15. Venezuelan21

    Venezuelan21 Regular Member

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    The hell, sorry i meant Venezuela.
    They limited my account since 2-4 weeks ago, when I call paypal, literally they tell me that this happens because I live in Venezuela.
     
  16. thetrustedzone

    thetrustedzone Jr. VIP Jr. VIP

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  17. Purush

    Purush Jr. VIP Jr. VIP

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    i dont have any problem, i dont have anything to sell. but yes I saw many people complain about them .
     
  18. royserpa

    royserpa Jr. VIP Jr. VIP Premium Member

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    Sick, I've never had any problems with paypal at all in this lifetime.

    Not sure what you guys do lol
     
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  19. Finn

    Finn Jr. VIP Jr. VIP

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    Oh Man, really sorry to hear that you have this kind of troubles with PayPal. Seems like I was lucky since I have never experienced anything similar yet.

    Good luck solving these issues as quick as possible. :)

    [​IMG]
     
  20. terrycody

    terrycody Supreme Member

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    I myself got some money in Paypal and no reason it got locked message, wtf? And more funny, there no even no stuff in China zone, it never reply you!