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Nightmare client threatening to dispute everything he paid me.

Discussion in 'Black Hat SEO' started by Adam718, Jun 6, 2013.

  1. Adam718

    Adam718 Senior Member

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    Hey, guys. I just finished talking to my first real "nightmare" client that is completely ignorant of SEO and the work that I did for him. He is now threatening to call Paypal to dispute everything he paid me. I was hired as a pay by month for SEO with no contract, because he was a friend of a friend so we just did it between us. I worked for a few months and then had to stop for health reasons. I pretty much gave him the last month for free because I missed about a week of work and didn't want to charge him. It's been about 3 months since he paid me for SEO because I told him I was dropping him. Out of no where he texts me some crap like "i dont believe you did anything good while I hired you so give me all of my money back or Im calling Paypal".

    This guy didn't pay me with a paypal account, he paid me by using a credit card via paypal Invoices that I sent him. It's been about 3 months since the last paid invoice. What can I do to assure that this douche isn't successful at getting the money that I rightfully earned back or causing problems with my account?
     
  2. Dagreyon

    Dagreyon Jr. VIP Jr. VIP

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    I think PayPal is a 60 day max for disputing and most CCs have a 90 day max for disputing here in the States.
     
  3. 2011nfl

    2011nfl Supreme Member

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    If he disputes, just give paypal any kind of proof that you can, and also put in your reply that it is against the law to commit theft by charge back and that you will file criminal charges if the charge back is successful..... I can't say it will work every time, but it has worked for me every time :)
     
  4. dinkish

    dinkish Power Member

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    Prepare any emails you have between him and you. If he's comfortable sms'ing you, he hopefully sent an email about the agreement or work needed. Have this ready for immediate response for the dispute that you'd receive an email about.

    You probably can run a report of some sort for the work performed, which ideally would have already been emailed to your client.
     
  5. dennica

    dennica Jr. VIP Jr. VIP Premium Member

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    i have to agree.. just give paypal some excel reports on what you did on his website..
     
  6. Untouchable

    Untouchable Supreme Member

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    If he does chargeback threaten to destroy his online reputation.
    That should be powerful enough to make his mouth shutup.
     
  7. VinceC

    VinceC Elite Member

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    It always good to settle thing in a peaceful manner. Since he is a frd's frd of you, ask your frd to help to explain. I know it useless to say this now, but even for frd, do sign some form of agreement in future. I been thru there, I know your feeling now, good luck pal.
     
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  8. MTUser2010

    MTUser2010 Jr. VIP Jr. VIP Premium Member

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    You got the best advice from Dagreyon. If this work was paid for 90 days ago, the purchaser is never going to get anything out of you or paypal. I've been told by Amex that the outer limit for chargebacks is 75 days. Moreover, this is a service, not a product. For a product you can have the horrible, "not as described" complaint or chargeback. For a service, paypal will not accept any kind of dispute. In short, I think you are in the clear, you earned the money, it is not going anywhere. My opinion is based on selling goods and services and accepting paypal since paypal offered $5 for signups, in 1999.
     
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  9. mikeydell

    mikeydell Senior Member

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    I think if its 90 days your fine and the client cannot charge back on you.
     
  10. carlikito

    carlikito Regular Member

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    Well I think you should start by sending your ex-client the reports of the work done for his site and explain the results that were achieved.

    At the same time that same paperwork will help you with any disputes that might come your way.
     
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  11. mudbutt

    mudbutt Jr. Executive VIP Jr. VIP Premium Member

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    visa/mc = 6 months chargeback
    amex = 1 year

    If he calls his bank directly, you're pretty much fucked if you don't have a signed agreement.
     
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  12. Adam718

    Adam718 Senior Member

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    Thanks, guys. You made my feel better about this. It's just that this dude was always one of those clients that you just don't want, but I'm a nice guy and I dont like dropping clients, especially those that need me. I always spoke to him about the results and stuff. I even built him a new site for no extra charge and gave him a discounted rate. He was just badddd news.

    I'm hoping he just drops it and realizes how childish he's being, but if he is able to dispute it somehow, I have some emails and reports to show for it.

    I'll update you guys if anything happens.
     
  13. zenlagor

    zenlagor Regular Member

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    Correct me if I'm wrong but isn't the exchange of money a signed agreement?
     
  14. carlikito

    carlikito Regular Member

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    Right, but what it isn't clear is what the parties are agreeing to. That's why you need an agrement stipulating the responsibilities of the people involved.
     
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  15. Markthedude

    Markthedude Power Member

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    Whenever I do anything in paypal I do my communication with people via email so there is a record and then create links in paypal for services, never products. Built a website way back and he didn't like it so he told paypal that the site I built was the "demo" and that I never delivered the product. Result, paypal didn't do anything nor contact me when he opened a dispute, I simply wrote in the dispute that my services were delivered. Never heard from paypal and everything was fine.

    Always always always create the button/link as a service for this sort of thing.
     
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  16. dinkish

    dinkish Power Member

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    I wouldn't initiate action personally. Be reactive, but anticipative. Get that report started now if you haven't gotten one already. This is clearly a case of communication error on either or both parties, otherwise it's simply buyer's remorse.

    If\When you get contacted, reply to your ex-client with a polite but intelligent email with the report attached. You reiterate the stipulated terms of service that were already verbally agreed to, in a concise, respectful and intelligent manner in that email. Wait for his reply.

    If he replies back to the report, you can move forth based on that. Buyers remorse isn't a reason for a charge back, so retain all those emails, it could be very easy for him to incriminate himself during correspondence (as it would be for yourself, so be on the ball).
     
  17. Logician

    Logician BANNED BANNED

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    And if it is under 90 days, delay as much as possible until the 90 days
     
  18. Gyuman82

    Gyuman82 Jr. VIP Jr. VIP Premium Member

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    If the transaction was that long ago there is nothing Paypal can do to take the money away from you. It can request that you refund the account, or even ban your account. However the funds are pretty much long gone, and they can't take it out of your bank account.

    That's the problem with Paypal. Everyone thinks it is secure, but it is not. Once the seller withdraws the money to his bank and it clears, there is little the buyer can do.

    Of course ideally you want to keep your account in good standing, but if you are worried about the money being taken from you, short of him taking you to court he can't do anything.
     
  19. Duffers5000

    Duffers5000 Elite Member

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    Most Clients are not entirely sure what seo is. A large part of your job is to help them understand what you are trying to acheive.

    If I paid a guy for three months, saw no improvements in sales or serps and didnt know what the fuck he had been up to, I would want my money back as well.

    You cant just take a clients money and act like you are performing witchcraft. You need to be professional and transparent. You need to show the client reports of what you are doing and why you re doing it. You have to make a client understand the process and understand why he needs to work with you on a long term basis for concrete results.

    So you work with a client for three months and he cant explain what you have been doing.....then you flake off with "health issues".....I know who I think the nightmare is.
     
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  20. Smeems

    Smeems Regular Member

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    If you have alternatives available to you, I'd really recommend never using PayPal again.

    Obviously every processor has troubles with chargebacks, but PayPal's policy is particularly horrendous and their customer support and case studies are stuff of nightmares. I'd die a happy man if I never gave them 1 penny of my custom ever again, in this life or the next.