Need Suggestion Guys

Client is submitting fake review to Bigcommerce? Should I affraid?

  • Yes, Give the Money

    Votes: 0 0.0%
  • No, You should fight

    Votes: 5 100.0%

  • Total voters
    5

AliceBadlwin

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Hello All,

I will really appreciate if someone help me to give their thoughts on my situation.

I was working with client who paid $281 for SEO Services in May 18, we both agreed that SEO is slow process and results can't be seen in overnight and She will start to pay once she will get enough orders. I was ok with it. Meantime, she gave some changes in website (Slider, Images, Contact page, social Icons), I made the changes without any cost.

Suddenly she escalate claim in paypal, I offered 90% amount as refund but she refuse. She want 100% amount she paid. I wasn't able to do as I got $268 after all deductions and she want $281 So I refused that. For now Paypal is reviewing the case since 22+ days.

Yesterday, I got email from her as she want to complain about my company to Bigcommerce as I neither provided the services nor full refund. She also said she will launch complain in Local law enforcement. However I am from different country. Should I scare and refund the full amount with Paypal Tax?

Note: If I am going to refund in full (With Chargeback) it will be $308.
 

Asif A Khan LONDON

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Does she deserve the refund? Only you know that.
Don't be afraid of threats but are you sure she is posting a fake review to Bigcommerce?
Let PayPal decide, you can always respond in a professional manner to any fake review and if you aren't a registered company and just starting out you can always change your brand name.
 

AliceBadlwin

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Does she deserve the refund? Only you know that.
Don't be afraid of threats but are you sure she is posting a fake review to Bigcommerce?
Let PayPal decide, you can always respond in a professional manner to any fake review and if you aren't a registered company and just starting out you can always change your brand name.

Thanks for the reply. As per me she doesn't deserve the refund. However I am ok to give as I don't want any future troubles. As I am simple India freelancer working with many different clients since 7 years. But when she discussed about court, complaining to Bigcommerce and involving attorney makes make afraid.

I understand she is in Sandiego and I am @ pune, and nothing can be happen it terms of court. However I would like to hear thought of people so if they think she can do something against me then I can refund the entire amount. If everybody think I am right here then I won't pay a single penny.
 

SkippeRR

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Wouldn't it cost her more to go through all that trouble with court, lawyers etc.?
 

AliceBadlwin

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Wouldn't it cost her more to go through all that trouble with court, lawyers etc.?

Yes, Sir.....I think 10 times more money needed to recover this cost.

Do you think it's possible? What she can do if I will win the case in Paypal?

Hope Bigcommerce notify me if she complain about me. At least I can show proofs.
 

SkippeRR

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I mean if you provided good service to her, and you have proof's of improvement of her account that you managed and you agreed to refund 90% of costs, then I think the odds are on your side. But don't take my words to your heart because this is just my opinion.
 

AliceBadlwin

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I mean if you provided good service to her, and you have proof's of improvement of her account that you managed and you agreed to refund 90% of costs, then I think the odds are on your side. But don't take my words to your heart because this is just my opinion.

That's your opinion I completely understand Man. I have proof of improvement in traffic and sale, however sometimes client don't understand this. If I will give the same proof to any web developer/ Digital Marketing manager then he will understand. As she is selling such as odd item. I don't think anybody can give 100s of orders within month. To be very honest, I am not able to fulfill her expectation.

It's about quality vs quantity concept. Like other provide give her 50 daily visits (with average time on website is 20 second), I gave 15 to 18 visits (2+ minutes on website with desired demographic and + with organic search term). The 50 visit she got from various source, 5-10 from .ru website also.

Now I don't think it's a better idea to share those things with her. I hope Paypal can understand the situation.

Do you able to suggest any alternative of Paypal in India?
 

Zwielicht

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Thread Moved

Let me guess, you didn't make her sign a contract where she agreed that you do not guarantee results (or whatever stipulations you normally have)?

https://www.blackhatworld.com/seo/4...cts-right-now-free-contracts-included.789725/

Meantime, she gave some changes in website (Slider, Images, Contact page, social Icons), I made the changes without any cost.
Ooo, you shouldn't have done that one. When you help the wrong person out for free, they'll assume you don't value your time; they'll think you're a neophyte.

I've only ever helped out a handful of clients for free: my first client (on occasion; who I still work with all these years later), a client who later became my friend, and another friend-client of mine who was diagnosed with lung cancer while I was working with him before he inevitably passed away (Hey, I'm not going to charge a cancer patient!). But these days, any other clients who try to get free or discounted work from me get rejected.

Anyway, back to your problem, there's a big gap in your story. I mean, you took her on as a client, helped her out with something for free, and then you skipped right to the part where she opened a PayPal claim. What exactly happened between you taking her on as a client and her filing a claim? For all we know, her site is ranking even worse than before, or maybe you screwed up her website, or maybe she's just a crazy client who wants to save a buck. We need details here.
 

AliceBadlwin

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Ooo, you shouldn't have done that one. When you help the wrong person out for free, they'll assume you don't value your time; they'll think you're a neophyte.
I've only ever helped out a handful of clients for free: my first client (on occasion; who I still work with all these years later), a client who later became my friend, and another friend-client of mine who was diagnosed with lung cancer while I was working with him before he inevitably passed away (Hey, I'm not going to charge a cancer patient!). But these days, any other clients who try to get free or discounted work from me get rejected.

Anyway, back to your problem, there's a big gap in your story. I mean, you took her on as a client, helped her out with something for free, and then you skipped right to the part where she opened a PayPal claim. What exactly happened between you taking her on as a client and her filing a claim? For all we know, her site is ranking even worse than before, or maybe you screwed up her website, or maybe she's just a crazy client who wants to save a buck. We need details here.

Thanks for the advice, I won't work free by now. (Except if work is under charity or social cause).

Not sure whether she is crazy or not but other I can say neither her ranking went down nor I did anything in website. As I mentioned earlier as well, she want to compare but in wrong way. Like Judge a Fish by Its Ability to Climb a Tree........

She don't want to understand the difference between quality and quantity.
Visits in April: 1593 (Total sell $292)....
Visits in May: 700 (Total Sell $519)

Yes traffic went down by 50% but 30% of because of referral exclusion list.

Now what's your thought man?
 

AutomationIsKey

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Thanks for the reply. As per me she doesn't deserve the refund. However I am ok to give as I don't want any future troubles. As I am simple India freelancer working with many different clients since 7 years. But when she discussed about court, complaining to Bigcommerce and involving attorney makes make afraid.

I understand she is in Sandiego and I am @ pune, and nothing can be happen it terms of court. However I would like to hear thought of people so if they think she can do something against me then I can refund the entire amount. If everybody think I am right here then I won't pay a single penny.

This would be considered a "small claims" case in the united states because of the amount even if she took it to court, this meaning that in terms of legality you'd be fine because you're in another country and in most cases teh cost for her would escalate higher then $300.00 taking this case to a small claims court. I won't say you're completely exempt from something happening, but the odds are you'll be fine. As a freelancer myself, I encourage you to stand your ground and not let people like this take advantage of your business or brand.

Prove the comments she's sent you in PayPal and they'll help you, they've gotten much better over the years with customer support.
 

hitndrun

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Paypal does not side with the buyer on "services". That means they would have to make an evaluation of your work and they don't do that. I have lost on this point before when I paid someone for a website, and they put up only one page with no customization. This was obvious and yet paypal sided with the seller. I wouldn't worry about it. She is definatley NOT going to take you to court. This makes me think she knows that you may not know the law in the U.S. and she is trying to take advantage of you. Don't let her unless you feel she deserves a refund.
 

AliceBadlwin

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Paypal does not side with the buyer on "services". That means they would have to make an evaluation of your work and they don't do that. I have lost on this point before when I paid someone for a website, and they put up only one page with no customization. This was obvious and yet paypal sided with the seller. I wouldn't worry about it. She is definatley NOT going to take you to court. This makes me think she knows that you may not know the law in the U.S. and she is trying to take advantage of you. Don't let her unless you feel she deserves a refund.

She don't deserve a refund at all, however it don't matter as I lost. I am afraid with the paypal now, how they allow her to take all money. After all those thing, I paid: $299 even I got $281......

Paypal sucks!! Sometimes I feel I must forget about the professionalism and work ethics, I should teach her lesson via ruining her business.
 
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