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Namecheap: Don't upgrade your plan when you hit limits!

Discussion in 'Web Hosting' started by MonsterMag, Dec 20, 2015.

  1. MonsterMag

    MonsterMag Power Member

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    So, I hit the limits of a small plan I had with namecheap (20 max connections) and contacted support to upgrade my account to VPS1. With 20 max connections, you can still maintain ~100-140 users online (according to Google Analytics RealTime) everyone exceeding that, gets redirected to an errorpage.

    So, I contact them, ask them to upgrade my plan so I can have more connections and guess what? They shut down my hosting completely. From 100+ to ZERO online!

    For those not understanding:
    Even they say this is for security reasons - that's bullshit, because they have the limitation in place already. There was NO need to shut down the entire hosting. If I didn't contact them in the first place, they wouldn't even have noticed it. Basically this is their thanks for me upgrading my plan.

    I wouldn't even care that much if the transfer would go fast, but it's already down for more than an hour now.

    As much as I love and always recommended namecheap for domains, this is the last money they will make off of me as a hosting provider!

    As soon as I have set up everything on another hoster, I'll move and never go back!
     
  2. HudsonWebServices

    HudsonWebServices Jr. VIP Jr. VIP

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    Geez, I am sorry to hear that! Did they explain why they did that?
     
  3. Oz0102

    Oz0102 Jr. VIP Jr. VIP

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    Thats terrible and scary too cos i host some of my sites with them. Contact them to provide your data and move quickly
     
  4. MonsterMag

    MonsterMag Power Member

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    Follow up:
    They apologized and admitted it was their fault. I had one maindomain and one addondomain on this plan and to 'protect' the maindomain, they shut down the addondomain. But the maindomain didn't receive traffic at all, only the addondomain.
    There was another short downtime for ~30 minutes later on, now it's all moved to the new (dedicated) server.
    There were some other connectivity problems which I hope are credited to nameservers updating.

    Remaining balance of the previous plan was added to my account balance, so I got some funds in there for future domains ;)
     
  5. waitier

    waitier Power Member

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    namecheap hosting is overpriced for what its worth. serverpilot with DO is all you need.
     
  6. MonsterMag

    MonsterMag Power Member

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    Follow up 2:
    I lost around 10,000 uniques so far due to namecheap not being able to set up the nameservers correctly. on this page https://dnschecker.org/ only 2 out of all servers they check for dns recognize the IP. Others get an error page (name not resolved or similar) when trying to access my page.

    Edit:
    I'm running websites on their own servers for a long time, something like this has never happened to me before! I would have been better off to read a few hours and set up the server myself :/
     
    Last edited: Dec 22, 2015
  7. kegnum

    kegnum Senior Member

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    This happened to me too with hostwinds... they recommended upgrading to a vps because i had too much traffic... Site was down for 24 hours.. tons of dns issues. Then they promised a level 3 vps would work... cost me $67... even their level 8 vps could not handle what a shared hosting could.. over 10 days of headaches for nothing... Will never upgrade on these shitty hosts ever again..

    Anyway, sorry for your troubles.. It will all work out in the end. Good luck.
     
  8. waitier

    waitier Power Member

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    All these host are incompetent. They claim to have this and that, but all false advertising. Trust me, anyone reading this should just go the Serverpilot+digitalocean+cloudflare route. The only thing you pay is 5$ DO that can run 1k visitors per day easily.
     
  9. MonsterMag

    MonsterMag Power Member

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    I upgraded to a dedicated server - $89 per month including cPanel. This shit is getting ridiculous!
    Namecheap hosting? Never again!
     
  10. MonsterMag

    MonsterMag Power Member

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    I was just upgrading there because I was in need for more resources quickly. I wanted to move to a hoster that I know for a while already and that I trust but he wasn't available at that time. Should have wait a few hours, would have had less trouble and loosing less money :/
     
  11. CuteIsWhatWeAimFor

    CuteIsWhatWeAimFor Junior Member

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    Question..
    If a person only own probably say 20 sites.
    Is it better to upgrade OR buy another hosting package and transfer some sites there?
     
  12. MonsterMag

    MonsterMag Power Member

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    After this experience, I would say you better buy a new package and don't transfer/upgrade anything because they are obviously not able to upgrade/move correctly.

    That being said, I wouldn't recommend hosting with them at all.

    Edit:
    Follow up 3:
    Now they are starting to blame me:
    Note:
    I was being told that the transfer was complete and the nameservers are ns1.mydomain.com and ns2.mydomain.com - no one told me I have to set them up on my own!

    I even asked if I can use these now without risking a downtime but never got an answer to that.
     
    Last edited: Dec 22, 2015
  13. mirrorer

    mirrorer Jr. VIP Jr. VIP

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    Forget big names bro

    Go for JoesDatacenter and thank me later ;)
     
    • Thanks Thanks x 1
  14. MonsterMag

    MonsterMag Power Member

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    Follow up 4:
    Even I told everyone to stop sending traffic, I still get some from previous links.
    The nameservers are not even propagated worldwide yet you can only guess how much I lost out:
    pageviews.PNG
     
  15. MonsterMag

    MonsterMag Power Member

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    They do it again...
    I only changed maxconnections via WHM - a simple procedure where you change the limit of the maximum connections processed at the same time. This requires a reboot to take effect (WHM notices this after you do the change and you can click on restart server now). I didn't change anything else and the server is down now since 20 minutes.

    I had 500+ users online - I need to move!
     
  16. HudsonWebServices

    HudsonWebServices Jr. VIP Jr. VIP

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    MonsterMag,
    I pmed you... Check your pms. Ill help you.
     
  17. MonsterMag

    MonsterMag Power Member

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    Thanks... but:
    I'll move to him soon...
     
  18. HudsonWebServices

    HudsonWebServices Jr. VIP Jr. VIP

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    Oh ok! Goodluck to you! :)
     
  19. ezines

    ezines Power Member

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    Namecheap is great for domains, but not really when it comes to hosting.
     
  20. MonsterMag

    MonsterMag Power Member

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    Hopefully last follow up on this:
    The server went down again due to server load with around 450 people online. The guy I'm moving to in a few days offered to have a look. As I guessed, the server wasn't even completely configured and what was done was done wrong. He optimized settings, reconfigured/rebuild the server and now with 400 online the server has a load of 3.01 (before with 400 online the server load was already somewhere beyond 40!

    Summary:
    Namecheap Domains - Always and forever - 10 years customer with NO complaints, always recommending them!
    Namecheap Hosting - Never, ever again!