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Name must match name on medical prescription?

Discussion in 'Ebay' started by oatmeal, Jan 8, 2017.

  1. oatmeal

    oatmeal Regular Member

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    In another situation, non-open case related, the buyer simply let me know
    that the shipment arrived in their country but held at customs because they asked
    the buyer to provide a medical prescription note. The buyer did but the name on the
    medical prescription is not the same name on the shipping box (medical prescription
    is under his mom's name, but when he bought it off me on ebay, his shipping address
    was his name).

    Buyer asked me to provide a document from my supplier in a formal letter header
    and signature that a name change is made. I don't think my supplier does such things
    and may not be able to fulfill this request.

    So my question is, if I tell my buyer that we cannot provide a document that confirms
    a name change to the order for his mother and not his name, AND if he's not able
    to return the items, what happens in the case that he might open up an ebay case
    to get his refund? Who would win? The problem with ebay cases is that I can't use it
    as a learning tool. If you lose the case, you lose TRS or even worse (Below standard) and
    you pretty much make no sales for a month until I get my rating back up.

    The good news is that I have used full tracking for this so all the information is in the tracking. He bought it off me on ebay, I shipped it out to his exact shipping address provided, but since buyer needs to change the name on the shipment to his mother (consignee) so that it matches the name on the medical prescription he was asked to provide to his customs, is that going to be against me or him?

    Ideally, I'd prefer that he just return the shipment (if he's allowed to without extra cost) and then once we get it back, I'd just re-ship him the same order but this time it would be under his mother's name so it would match the name on the prescription note.
     
  2. toml3030

    toml3030 Elite Member

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    Are you sure what you sold is even allowed on eBay? Generally anything needing a prescription is not allowed to be sold on eBay.
     
  3. oatmeal

    oatmeal Regular Member

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    I've sold probably 50-100 of the item with no issues or problems before. It's definitely not a banned or illegal product on ebay. I think it may have to do with the buyer's country and maybe the item requires a medical prescription for it? In any case, the buyer has provided a medical prescription and the supplier told me they have processed the requested letter document, so hopefully it all clears now. This was a first time I ever got a request for name change to match the name on a medical prescription. Another new experience.