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My Re seller Hosting Is Down

Discussion in 'Making Money' started by youtalkmedia, Mar 4, 2013.

  1. youtalkmedia

    youtalkmedia Senior Member

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    Hey,
    I have a re seller hosting account, and my hosting just randomly failed. When I contacted the place I buy re seller form they told me they needed to create a support ticket for me.

    So needless to say, my hosting will probably be down for some time... Now I have a couple clients who expect 99.9% up time from my hosting. They have not seen it yet, should I send out an email to them, should i hope they do not see it.

    If they complain I have no choice but to reimburse them for the month, if that happens I may not only lose the month, but they may also change to another host.

    What is the best way to handle this?

    Thanks in advance.
     
  2. No.RuleZ

    No.RuleZ Elite Member

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    u must have a good hosting support with live chat and call center, that way u can solve issues fast, for me support is very important
     
  3. warner410

    warner410 Regular Member

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    Why don't you contact the host directly?

    Do they offer live support?
     
  4. youtalkmedia

    youtalkmedia Senior Member

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    well update on it. The host was down for an hour (after I contacted them) I sent emails out to all my users, so far I have not gotten any complaints, and hopefully I wont.