For the last 5 years, I've done Website Content & Data Entry. I have have enough success for it to be a side-job, but never been able to take it to the next level & make it a full-time business. The main problem for me is that these services never have huge-payouts, and it's very competitive. Without sounding pompous, I would say I'm an expert in Customer Service, Collections, Insurance, Finance (mortgage, loans, debt mgmt, etc.). So, I was hoping to get the community's input on how I could utilize those skills and make something viable online? oDesk & elance do have the opportunity, but again it's competitive and almost every job I put a bid on, ultimately lost it to a cheap outsource (surprise, surprise). I've been told to start an authority-site & brand focusing on my expertise, esp. the insurance niche. Any advice?