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My "offline" problem - is getting clients to "give"me what I need to work, finish etc

Discussion in 'Offline Marketing' started by freebiequeen1999, Aug 11, 2015.

  1. freebiequeen1999

    freebiequeen1999 Newbie

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    Hi....I consider myself a great saleswoman....and I also feel that I "know" what I am doing when it comes to producing - social media, smo,
    websites etc....
    but....where I really have a problem is getting the clients on the same page...

    once they agree, even pay me , then it becomes - what is the password? who has the graphics?
    what content do you want?

    I have tried everything - I do have an ever changing "questionnaire" I send to them....LOL

    I have tried using dropbox, google drive etc to get the stuff in one place....it just always bogs down at some point

    Trying to claim their pages/or sites like Yelp, google plus can also be a challenge, getting the office manager to answer the phone and be "ready" to answer it is my new method - have had the receptionist turn it down.

    I would be interested in your methods to "handle" and finish the work , I get tired of stetching it out, and tired emailing and calling

    Thanks in advance
     
  2. randybishop

    randybishop Elite Member

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    I feel for ya, I used to have clients too.
    Glad I don't anymore, they are a PITA.
    Good luck!
     
  3. gb

    gb Regular Member

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    Yeah, that can be a hassle.

    One guy I know who does this kind of stuff uses a support system like osTicket to manage his stuff and to ask clients what they want. It works pretty well for communicating and you can send files over it, etc.

    Best of luck, freebiequeen!
     
  4. KraftyKyle

    KraftyKyle Jr. Executive VIP Jr. VIP Premium Member

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    It seems that you're not getting all of the information that you need to complete the project up front. I always require clients to hand over ALL information necessary for completing the project BEFORE I begin (after payment). The hassle does come when I need an account or other information that I didn't expect initially. Though generally speaking, clients have problems with providers (not the other way around).

    Do you write out some type of contract for your clients to sign? That might do the trick.
     
    Last edited: Aug 11, 2015
  5. scottbd

    scottbd Registered Member

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    I know what you're talking about. The majority of my clients are blue collar men and women that are owners / operators. Getting a plumber for example to get you graphics etc is a huge challenge. What I do is put things in place then ask them to review or make changes. As long as they are paying you, keep putting it on them. "I can't get you where you want to be without these items." You will wait forever for content so really the best thing to do is come up with it yourself. You can also charge them extra if you have to add content etc. Once they know it will cost them more $, they will get moving. :)