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My first clickbank sale and my first clickbank refund 10 mins later

Discussion in 'Clickbank' started by Unre4l, Aug 18, 2014.

  1. Unre4l

    Unre4l Newbie

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    I made my first sale and 10 mins later the guy requested a refund, so I emailed back asking him why he wasnt happy. He said that he was already familiar with the information in the book and he was hoping for something else.

    So, Im to believe that he paid for the product, downloaded it, went through a 100 pages, found the refund link, filled out the paperwork and then requested the refund in the span of 10 mins.

    Will CB even consider the obvious constar here? Did he just get a free product that I spent weeks of my time on?
     
  2. jclee4

    jclee4 Jr. VIP Jr. VIP Premium Member

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    Was this a product that you created yourself?
     
  3. Unre4l

    Unre4l Newbie

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    Yea, through unique material collected from uni work and journals and my own commentary. He replied that he was expecting a breakthrough so now wants a refund.
     
  4. mancar487

    mancar487 Jr. VIP Jr. VIP Premium Member

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    Since you had his contact info I am assuming you are a vendor.

    Unfortunately, the money-back policy of CB means that there is nothing you can do with people who are just looking for a free lunch. Thankfully, only a very small percentage of customers abuse the money-back policy.

    Mancar
     
  5. lroyal

    lroyal Newbie

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    sorry to hear this man!
     
  6. manking

    manking Regular Member

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    well you got his email, and what he is interested in, so you could somewhat on a later date send him offers
     
  7. natedogg

    natedogg Regular Member

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    This happens a lot in the MMO niche in my experience. If he is on your email list I would get him off. To me refunds so quickly like that, clickbank should put a stop to that.
     
  8. I-marketer

    I-marketer Regular Member

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    So this was your launch day? Did you make any buzz around your product? Hard to believe you got only 1 sale.
     
  9. alternatesword

    alternatesword Jr. VIP Jr. VIP

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    Don't worry man, only few persons are like that. Best of luck!
     
  10. jclee4

    jclee4 Jr. VIP Jr. VIP Premium Member

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    This is something that i don't hear much about with CB. Returns. I guess no matter what you do there will always be leeches like that.
     
  11. Sandr0G

    Sandr0G Junior Member

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    I'm going to start with CB and this is the kind of thing that scares me.
     
  12. realcom

    realcom Newbie

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    Can any one be of help to me how can i make money from clickbank? Am getting discourage day by day by not making any sale since 3years ago.
     
  13. whynotmakeit

    whynotmakeit Power Member

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    Not a good start :-( at least things can only get better for you from here on.....My understanding is they get looked at if they pass a threshold off too many refunds/legit buys....or am I thinking of itunes purchases here
     
  14. realcom

    realcom Newbie

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    am not clear with your reply pls?
     
  15. Zwielicht

    Zwielicht Moderator in Training Jr. VIP Premium Member

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    There are some people who are "Clickbank refund hunters", although do not doubt their existence. These are people who are aware of Clickbank's refund policy (either because they were once Clickbank affiliates or they've ordered many CB products), so they download products and request a refund so that they can get a free product.
     
    Last edited: Sep 29, 2014
  16. arganrecords

    arganrecords Elite Member

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    I think if people like your product they don't want the fraud refund. the problem is if they are scammers or profiteers they will request a refund without any problem in the product.
    So, I think there is really low % of this people and my advice is to continue to sell your products with clickbank (the real problem is when this scammers publish online for free your products).
     
  17. zhaoren

    zhaoren Newbie

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    change title how to get freebies in CB
     
  18. GothamSEO

    GothamSEO BANNED BANNED

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    Sorry to hear about that. You will always come across freebie hunters who purchase products and get refunds for them while keeping the product for free. There's nothing you can do especially with the Clickbank terms of service.

    Just let it go and look for ways to get more affiliates and more sales.

    To your success,
    GothamSEO.
     
  19. teamonpoint

    teamonpoint Newbie

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    I was one of those customers. I realized many things get duplicated from one guru to the next. Then you gots some other guy from another method who applies the first news to their program for 10x the amount on the upsell. My best guess is this was probably a MMO campaign.
     
  20. linkdropper4

    linkdropper4 Junior Member

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    Happens all the time. Don't let anybody tell you different. All you do is forward you receipt to refunds@clickbank.com and you get a refund processed by an automated system. The thing is he gets to keep what he downloaded. If you sell a pdf then I can go download your PDF forward the receipt get my money back and keep the info. He didn't need to go through 100 pages of info. He can do that whenever he wants. Clickbank sucks!